FNQ Apartments

The following terms and conditions apply to those properties listed on the http://www.fnqapartments.com/ website. Should you have any questions or concerns regarding these terms and conditions please do not hesitate to contact us by either email: info@fnqapartments.com or phone 1300 731 620 (inter +61 7 4045 5091).

IMPORTANT NOTE: Some conditions including final payment / deposit / cancellation and amendments may vary depending on Resort or brand.

Validity: 01st April 12 - 31 March 2013 (except where noted).

Business Hours
08:30am - 06:00pm
7 days a week
(excludes Xmas Day)

How to book / quotes and reservations

Bookings can be made over the internet at info@fnqapartments.com through the bookings page or by calling FNQ Tourist Information on 1300 731 620 (Australian callers) or +61 7 4045 5091 (international callers). Quotes and reservations are subject to availability and actual pricing at the time of booking. Quotes are valid for seven (7) days. Any verbal quote given is an estimate only of the price, which will be subject to written advice on confirmation of the reservation from your travel consultant.

Credit Card details will not be accepted through the booking page means of providing such details will be outlined at the time of making a reservation.

Deposit

A non-refundable deposit of $200 per room (unless otherwise advised) must be received within 24 hours of making the booking. Payment of this deposit will indicate acceptance of these booking conditions.

In addition, the Mantra, Breakfree and Peppers properties have a deposit requirement of $200 per reservation that is non-refundable and non- transferable.

http://www.fnqapartments.com/ bear no responsibility for monies paid until cleared funds are received in the trust account of FNQ Tourist Information.

Final payment

Full payment will be advised on a reservation to reservation basis at the time of making a reservation - dependant on the individual resort or brand requirements.

Prices listed include GST. If deposit or final payment is not received by the due date, we reserve the right to cancel the booking. Confirmation and invoices are subject to re-issue if incorrect through error or omission and the passenger accepts the liability to then pay the correct cost or to decline to retain the reservation.

Payment options

Payments accepted include credit cards (Amex, Visa, Mastercard and Bankcard only), AUD personal or bank cheques/drafts, Direct bank transfer, AUD postal money orders and telegraphic transfer (allow 7 days transaction time). Prices quoted are in AUD and all payments must be made in AUD. A 3% credit card surcharge fee will be charged when payments are made via Amex credit card. Some properties or brands also have a credit card surcharge for balance payments.

Cancellations

If you choose to cancel or terminate your holiday earlier than expected and for whatever reason, the following fees shall apply.

Cancellation fees unless otherwise arranged are as follows:

• 30 days or more before arrival - full refund less a $200 administration fee

• Between 29 - 14 days before arrival - your holding deposit and 2 nights accommodation

• Less than 14 days before arrival - full payment.

Amendments to date or property

Up to 14 days prior to check in - $25 amendment fee (subject to availability) - this may vary dependant on the individual resort or brand requirements. Cancellation or termination will not be considered an amendment.

Within 14 days prior to check-in - amendments may not be accepted depending on the property or brand being booked and will be based on the situation at the time and availability.

Rates & changes

All rates featured are valid from 1 April 2011 to 31 March 2012. Prices and conditions are correct at time of printing (1 April 2012), but are subject to change without notice. Prices listed are in Australian Dollars and are inclusive of GST where applicable. All reservations do not include transport from your home port to holiday destination and return, items of a personal nature, meals (unless specified), transfers and existing or proposed taxes and government charges, unless otherwise indicated.

Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation. The price of your holiday cannot be guaranteed until full payment is received.

All prices and other payments and conditions should be confirmed with your travel consultant at the time of booking.

All guests are required to provide a credit card imprint on arrival to cover any miscellaneous charges. Where a credit card is not available a cash deposit will be required. In addition, an acceptable form of photographic identification will need to be produced at the resort prior to check-in.

Kids Club

Only available at selected resorts. Age restrictions apply. Fee available on application. Only available to children checked into a resort where the Kids Club is located. If a child requires one on one care the service can provide this, however adequate notice (at least 48 hours) is required by the service and an extra fee may be involved.

The Resort reserves the right at any time to refuse service if adequate care cannot be provided. Operating hours may vary in non-peak seasons. A minimum of four children are required to operate the Kids Club. This service has the right to cancel the service if minimum numbers are not reached.

Children’s prices

In most cases, children’s prices for accommodation featured on this site refer to children occupying the same room/unit with at least two adults and using existing bedding. Additional charges will apply if extra beds or linen (including rollaways, sofa beds or cots) are required. Prices for any other combination of children and adults should be obtained from your travel consultant.

Accommodation

Whilst care is taken to ensure that the description of facilities and services of the Resorts/Complexes are accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the passenger in choosing a particular property, it is advisable that the guest checks this with their travel consultant at the time of booking. FNQ Tourist Information cannot be held liable for omissions or errors, whether temporary or permanent of a property’s facilities and services.

Property room photos may not be specific to the actual room allocated. Photos are indicative only. Accommodation facilities listed may not apply to all room types.

If a customer arrives at the property and does not like the accommodation that he/she has chosen, he/she will be liable for the full balance owed, unless it can be proven without a reasonable doubt that he/she did not get what was promised on the Confirmation Form or what was depicted on the website, with consideration to the following;

The majority of properties are strata titled. This means that each apartment within the various complexes is owned by a different person. Because of this, the furnishings in each apartment can vary. On our websites we have displayed photos of typical apartments. These are neither the best apartments, nor the worst. The photos are used as a guide only, and neither FNQ Tourist Information or the property can be held responsible if a particular apartment does not look exactly like the photos on our websites.

The customer agrees that the accommodation is booked only for the number of people actually stated on the Confirmation. Any additional people will be charged for at the applicable property nightly rate.

Special requests

Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.

Maps & Images

Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided. Many of the destination shots featured on this site have been supplied by tourism authorities, including Tourism Queensland & Australian Tourism.

Travel insurance

We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.

Not included in price of holiday

Airport taxes, costs of a personal nature e.g. laundry, taxis, telephone calls, room service.

Meals and transport are not included in the rates however some Resorts do have these as part of the package.

Booking arrangements

The person effecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.

Documentation

Travel documents will be forwarded by post or email when full payment is received.

Under 18’s

All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested.

Package prices / per night prices

Per night prices are to be used as an indicator only and not as an extra night rate.

Responsibility

FNQ Tourist Information can sometimes include third party products in special packages. As an agent on behalf of this product or service FNQ Tourist Information shall not be liable under any circumstances for any failure by those service providers to fulfil such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers.

FNQ Tourist Information both for itself and on the behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilising the travel services provided by FNQ Tourist Information, you agree that:

FNQ Tourist Information shall not be liable for the wilful or negligent acts and/or omissions of such carriers and/or service providers. FNQ Tourist Information will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.

Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.

FNQ Tourist Information only accepts instructions on the above terms.

All Prices are in AUD.

Every effort is made to ensure that information displayed on this website is correct. Information and rates and FNQ Tourist Information websites are subject to change without notice.