Listed below are some of the comments we have received from past customers.
Thanks for the email. We had a great but hectic time in Cairns getting our son settled in his new job and moving him to his apartment. We didn't actually do much touristy stuff except took another trip on the Skyrail up to Kuranda and back. We did do our best to try as many restaurants as possible such as Tandoori Nights, The Waterfront, Perotta's and Vietnamese. All fantastic especially the Waterfront.
The apartment was fantastic as a base for us, especially the position and its closeness to the middle of the city. It had everything we could want and was well appointed and clean. We would be more than happy to highly recommend it to anyone, and we will certainly consider staying there again on our next trip. We have taken some business cards to hand around back home.
The bats were entertaining and very loud and will no doubt generate a bit of debate around the community. They didn't really bother us that much as we have a million squawking cockatoos and galahs where we live.
My only negative was that the swipe cards we were given were unreliable and often took many swipes to get the lift to work. We noticed that the magnetic strip was starting to peel off, so we suspect that was the problem. In any event it was no big deal and we managed.
We would especially like to convey our appreciation to Jenny and her husband. They were fantastic, very helpful and nothing was too much trouble. They are both great assets to your organisation.
Once again many thanks for having us. We will be back. Sorry for not posting on Facebook, I do not have an account and absolutely detest the social media, but please feel free to use our feedback on your website.
Steve and Helen Lomax
Thank you for your message. We did enjoy our holiday immensely. It was great fun. To your questions:
a) I’m sure our holiday was a typical Port Douglas holiday: we snorkled, took a sunset sail, ate at many restaurants, shopped at the many shops in town, swam at the beach and at the apartment’s pool, went to Cape Trib (nothing there really), the Daintree, Mossman Gorge, Mareeba (nothing there), Kuranda (pretty sad), Crocodile adventures, Palm Cove, Flames of the Forest and even down to Cairns for a movie as there is no cinema in PD.
b) Your standards and service was great. The apartment people knew we were coming and we paid them.
The apartment was well located and served our needs very well. The two guys working in the office were always friendly and helpful with local information – and they did not charge me for the two crockery items I broke. We would definitely stay there again if we went back. While the apartment presented well there were a few niggly things that could be attended to: we couldn’t lock the veranda door, the shower screen in the ensuite bathroom kept coming off the runner, the fry pan with the bowed base is useless on a flat cook top surface and the frypan with the flat base has a really scratched and beat up top surface.
You may use my comments but please do not use my name on your website. And I don’t Facebook, sorry.
Thank you also for the voucher and other information.
In response to your request, and yes, you may publish our comments-edit them as you need.
We love Port Douglas and the Heritage is the perfect property for us. This is the second time we've stayed here and this time opted for the swim up room which was fabulous! There was nothing better than getting home after a long day sight-seeing than being able to literally step into the pool!
While in PD we hired a car and over the week; spent a day in Cairns shopping in various places and enjoying the boardwalk, spent another day doing the Kuranda train (up), visiting the butterfly house, having lunch at the Kuranda pub and then taking the Sky-Rail back to earth.
We also spent a day in the Daintree doing a variety of the walks etc. We had lunch at Whet which was lovely! No Cassowary's spotted this time, but on our last two visits we saw one both times and one of them with a chick!
Another day was spent out on the reef on Synergy which we love because they only take 12 people out and have a lovely BBQ lunch and drinks plus nibbles throughout the day. The reef was amazing this trip and we saw an incredible number of fish and coloured coral which we hadn't seen before. Perfect!
Another day trip was to the Daintree Village for lunch and a river cruise to try and spot a croc or two. We managed to see a hatchling and a 1 yr old juvenile in the 'low' season for croc spotting.
A couple of lazy days by the pool topped off a fabulous week!
Food was amazing too with Watergate, 2fish and Finz being highlights along with Wednesday night Trivia at the Central. Lots of fun over a few drinks.
As you can see we make the most of every trip up here and FNQ Apartments have not let us down! Lovely clean rooms and staying right on Macrossan without any street noise is wonderful! We will be booking with you again, and I am sure at our favourite PD property.
Thank you for helping to make our holiday a wonderful and relaxing break. It was just what the doctor ordered!
Tonia and Glenn
Just came across this email and I'm so sorry if I haven't replied.
We were very happy with FNQ. Everyone I spoke to before we left, to do with booking accommodation and general enquiries, was very friendly and helpful, which contributed to our great time in Cairns.
The Mantra we stayed in was really good, the rooms being spacious and clean, and a very convenient location.
We had everything we needed in the apartment. (I can't remember the name of the Mantra we stayed in but I think it was smaller than the other one and it really suited us. It wasn't a bit noisy as someone suggested it could be.)
We had dinner in the restaurant one night and that was very nice.
Breakfasts we had at one of the cafes very close to the hotel.
Some of the things we did were the coral reef on a half day tour to the island, the train to Kuranda and the sky rail back, hired a car to go to Pt Douglas and the gorge and looked around Cairns.
We were so lucky with the weather as it rained one day when we had nothing really planned.
We have already recommended FNQ to some friends and will continue to do so.
Thanks very much.
Thank you for your message. I had a wonderful time in Cairns. I was most impressed with the service provided by the staff at FNQ and also Cairns Luxury Apartments in the Tourist Information Office. Everyone was really helpful and nothing was any trouble. The apartment lived up to it's name. It was truly luxury and spotlessly clean! I loved waking up to the amazing view over the marina every morning! Apart from my daughter that is what I miss most.
I am happy to say that I am coming back later in the year, probably September or October and will most definitely be using the gratefully received voucher.
As an anti-Facebook family, I am unable to leave any comment about our most recent travel experience on your Facebook page, however, my family and I had the most fabulous time at the Sea Temple in Palm Cove and just wanted to send you all positive praise as to the wonderful service we received from Brenda at the time of booking and also a big shout out to Charlie and Jenny who were both a delight to deal with (even Bonnie the cleaner was a whiz also).
Our apartment was spotlessly clean and we found it exactly as it had been explained to me prior to booking from Brenda.....with no surprises, (besides one massive stick insect) gotta love that! Palm Cove is just an idyllic part of the world we are sure as a family we will return again to.
Many thanks for a wonderful holiday, we most certainly will recommend FNQ Apartments to all our friends and look forward to dealing with you all again at our next time of booking our holidays.
Kind regards from Caz, Greg and Ruby. (Melbourne, Vic).
Thank you for all your help organising our holiday to Palm Cove, as there was only a short lead time, your prompt replies and detailed knowledge were greatly appreciated, with other booking agents I've always had to chase a reply, and knowledge has been limited.
Sea Temple was the perfect place for us, the apartment was beautifully appointed, and everything had been thought of, such as the welcome pack of supplies, and the beach toys for our two year old, what a wonderful surprise!
The checkin and checkout process was seamless, and a very big thank you to Chris who came to our rescue late on friday night when the door jam came loose, leaving us separated from our sleeping daughter.
This holiday was all about relaxation, and that was certainly what we enjoyed, we found it very difficult to come home!
I would not hesitate in recommending FNQ apartments to others, and have in fact done so on a number of occassions since we returned, thanks again Julie for your wonderful service!
Yes we are home from our wonderful holiday, we had a great time!
Thankyou so much for all your help in organising it, it all seemed so easy with your help.
The Beach Club was absolutely gorgeous and we did not want to leave, everyone was so helpful and nothing was a problem, the staff were all so friendly as was everyone we came across! We could not have asked for anything better and we really enjoyed our stay and we will definately be recommending it to everyone we know, we were so comfortable in our fully self contained unit and the kids loved it to. The view from our balcony overlooking the pool and swim up bar was to die for!!!
We went on a couple of tours, Green Island and the Sky Rail, was really good. Also took the kids go karting and of course made time to shop!!! A spot of fishing for the boys and spent time catching up with my brother and his family that live in Palm cove.
Didnt have far to go to find places to eat as there was so much to choose from just outside our door. Who needs to cook on holidays anyway with so much variety so close!!! And all so reasonably priced. Just wish we could have stayed longer, but we will definatly be back!!!
We were totaly satisfied with every aspect of our holiday and again cannot thankyou enough for your help in organising it. Please feel free to use my comment as i want everyone to know how exceptional this service and all the staff really are. The most friendly place we have been!!!
Thankyou to all involved
Sorry I didn't reply straight away but after leaving Cairns we went up into the Tablelands and then drifted down through the outback on our way to Brisbane and home. We are now back in the UK with a bit of jetlag, lots of heavy rain, high winds and cold weather. It was 0C when we went out yesterday morning, why ever did we leave Queensland!!
We were quite pleased that we picked you to make our arrangements in Cairns, your advice was very good and everything turned out well.
Our stay at the Floriana Apartments was very nice we thought it was the ideal place for us, whilst a little art deco on the outside it was totally modern, clean and well equipped on the inside. We will be happy to stay there again. It was much larger than your average two bed apartment.
The tours you arranged for us were all good value for money. Our trip to the Reef was excellent with Reef Magic and they were very patient teaching my wife how to snorkel and getting her to put her head under water, something she was very nervous to do.
Our trip to Cape Tribulation and the Daintree forest with Billy Tea tours was an equally good experience, the knowledge and attitude of our driver/guide made the day.
The run up to Kuranda on the train and the return on the cable car was a very nice day out, going gold class on the train was well worth the extra cost.
Overall our six week trip around Queensland was a delight, particularly our stay in Cairns.
As a travel agent we don't think we could have done better than using you, we liked the way you advised us on the available accomodation that would be suitable for us and later checked to make sure that you were there for us if needed without being pressing.
We have already decided that we will come back again in a couple of years time to see what it is like during your wet season and we will be in touch with you to arrange that, including a return to the Floriana Apartments.
We will recommend you to our friends.
You can use the comments on your website if you like, I am too long in the tooth to know about facebook and have no desire to find out so unfortunately will not be posting there!!
Dave & Carole.
We would like to thank you for your help and
friendly service. You sounded like a breath of fresh
air on the phone.
The Amaroo apartments were perfect for us. Lovely
view, quiet, clean, close to beach and restaurants.
The staff and Management were very helpful and
We only had three full days at Trinity , found the bus
service very good and car hire easy.
We are looking forward to hopefully returning next
year, maybe for a little longer.
We had a great time in Port Douglas, we found everyone helpful and very friendly. From our car hire co to the apartments we we delighted with the service. Our apartment was absolutely perfect, each room was lovely and we especially loved the covered balcony and we spent time out there eating and chatting and just enjoying the view. Location was perfect, close to the beach, shops and wharf for our family wedding.
Thanks for all your help and willingness to do anything.
Thanks, we had a great time on our all too brief holiday in Palm Cove. Arrived in time on Friday to grab the keys from the desk and very impressed with the unit. Very well stocked (especially the amount of towels and the fact there was washing machine powder and dishwasher tablets (all too rare to get a decent stash!)) BIg units, loads of space, lovely and clean. Great location in Palm Cove with easy access to all the restaurants and beach. On Saturday we took the kids to the skyrail which was very enjoyable then wore them out on the beach before heading out to dinner without them. The babysitter you helped us with was fine. Sunday we headed up to Port Douglas and had a swim and lunch up there. Left on Monday, stopping off at the Esplanade in Cairns before the drive back to Townsville.
We would definitely recommend the Island Views apartments to anyone, but especially families, for a stay in Palm Cove.
We had a wonderful time in cairns. The hotel was great and in the best location. Thank you so much for your help, especially organising the cot and twin beds for the kids. We will definitely be booking with you again if we ever return to cairns. The kids enjoyed the great barrier reef the best.
First of all I would like to thank you so much for your help. I and my family enjoyed the holiday in cairns. Every thing went well. Your arrangements were really nice.
Two things I would mention. The first is the fees of activities in cairns are little bit expensive. The second, although the schedule you made for me is good, I would add sugar world to it especially for for families have kids.
Thank you once again Sara
Just a short note to let you know that you
interpreted our specifications very accurately
and to our complete satisfaction. We were
delighted with our choice of accommodation, and
we also were well satisfied with your suggestion
to use "we shop for you" to save us the chore of
getting in our initial supplies on arrival.
We had a lovely holiday at Palm Cove, and
particularly enjoyed the variety and high
standard of the restaurants there, and we hope to return some time next year.
With many thanks for your help, and for the voucher,
Both Judy and I would like to thank you for organising our Port Douglas holiday.
Our fully refurbished room was everything we could ask for and located so close to the restaurant area made it so central.
The weather during the week was great and we managed 2 days out on the reef.
A special thanks for your extra effort when we had to cancel our original travel plans.
I would certainly recommend your services to friends and certainly keep your details for future reference.
Pete and judy
Hello there! Thanks for the follow up email.
Interestingly I was going to email you guys to thank you for everything. I am a big believer in giving feedback whenever I am very happy with service.
We had a truly wonderful holiday, just what we needed after a busy couple of years having two babies very close in age.
The apartment and resort was absolutely PERFECT for a family with toddlers. We would give it a 10/10 in terms of meeting our needs, where the kids were entertained but in an environment that was so safe and secure that us adults could also really relax too.
In terms of the service we received from you in planning and booking this holiday - we couldn't have been happier. I found everyone that I dealt with on your end to me so responsive, professional and really friendly - I was extremely impressed. I had heaps of questions and queries in the lead up to the trip, and you always got back to me really quickly with the exact relevant information that I needed.
We definitely will want to come to Palm Cove again and I wouldn't consider using anyone else than FNQ. You really should be congratulated on your impeccable service.
To whom it may concern
I would just like to drop you a note to thank you and congratulate you on helping us to have a great holiday stay with you.
We have just returned home from our 8 day break and our stay at Marlin Cove Resort was everything and more we could
Ever have expected, from our car hire and especially our accommodation.
As we had an early flight from Perth, our arrival time had us in Cairns at 4.15am and you kindly made our apartment
Available to us well before the normal check in time, this was very much appreciated, given that we had little sleep on
The flight, we managed several hours sleep and we were then fresh to start our 1st day exploring your beautiful resort and region.
The facilities and our apartment exceeded our expectations in so many ways, the lady at the front reception was a dream
To deal with on any matter we had.
Then as if you couldn't please us any more,we were even allowed a later check out, again due to flight times, I can not tell you
How much better you made our holiday,
We are planning a return same time next year and I will certainly not be looking any further than Marlin Cave Resort
My heartfelt thanks for making our holiday, just that, a perfect holiday and I look forward to another stay with you next year.
Thank you for my warm welcome home message I have received this morning.
I had a great time in Port Douglas, the accommodation was lovely & very central to all the shops, cafés, restaurants, the Marina & of course the 4 mile beach, which I walked nearly each morning.
We went on the Billy Tea Safari trip to Cape Tribulation / Bloomfield track & had a great time with all the other tourists that we meet, we even saw a Cassowary with her two babies along the side of the road, so John the tour guide stopped so that we could get lots of photo’s from inside the bus of course. The BBQ lunch supplied was very nice as well, I would highly recommend this trip to my family and friends.
We also went on Wave dancer to Low Isles for another fantastic day full of fun, I loved the guided commentary on the glass bottom boat trip, they gave us plenty of time to swim, snorkel or just chill out for a few hours.
The bus service is excellent in FNQ, our transport & transfers were always on time & the drivers were very pleasant as well.
We enjoyed a massage at Mii Day Spa at the Sea Temple which was very good value for money.
I guess the only two things that I would complain about is the following.
1. One of the pool’s at Villa San Michele was far too cold to swim in, as it seemed to be for other guests as well, because it was always empty, but the other pool was lovely, maybe they could match the temperature for both pools.
2. I was really looking forward to having lunch at the Sheridan Mirage, which we did, but I was disappointed by the way a Outsider (or visitor) is treated by some staff members there. They really need to make clear to other Managers of hotels that you aren’t allowed to sit in certain parts of the pool area’s unless you pay $45.00 for a day pass apparently. I asked our hotel manager before we left & there was no mention of that, so I don’t think I would bother visiting the Sheridan again. But the Sea Temple was very friendly when we went there for our Massage & let us sit in the pool area while we were having a coffee.
Thanks for all your help & I will definitely book through FNQ again.