Listed below are some of the comments we have received from past customers.
Our impressions of the holiday was we couldnt believe it looked exactly like the pictures! There was no disappointment at all and we didnt want to return home!
The standards were very high and your customer service was amazing. We have already recommended you to many people who are going to be booking soon and i sure will spread the word contiously! There was no faults we could pick with your service or a stay! It was amazing! Sucks to be back to reality!
Many thanks once again! I'll be in touch soon to rebook :)
Firstly I was very impressed with service received by phone, email and in person from all staff at FNQ.
We loved our accommodation in Palm Cove at Island View Apartments.
It was ideal for our family as our teenage son and his friend had their own separate living room which allowed them and us some space and privacy. The view of course is spectacular.
We took the risk of travelling in QLD in January, which we knew was risky weather wise. But we were delighted that you somehow managed to make that perfect too – no rain during day and low humidity.
Thank you all for a lovely stay.
Kim and Norma
Hi FNQ team,
Thanks for your welcome home greeting and attached discount voucher.
We really enjoyed the 5 days we had in North Queensland and certainly jammed it full of fantastic experiences. Although extremely humid in Port Douglas over the 3 days there, we travelled to Cape Tribulation, the Daintree and Mossman Gorge; all a photographer's dream.
A sunset cruise aboard the luxury Aquarius was fantastic, as was our day with Quicksilver, aboard Wavedancer, snorkeling at Low Isles.
The abundance of Restaurants, Cafes, Pubs and quirky eateries in both Port Douglas and Cairns, offer holidaymakers great variety with the opportunity to try the local produce, different cuisines and enjoy their surroundings.
Whilst in Cairns we did the Skyrail, taking in the sights on the way to the Kuranda. The village is quite unique and we managed to bring home a few trinkets from our visit. We enjoyed the late shopping, the night markets, the Esplanade and friendly atmosphere of Cairns.
It was an amazing holiday we shared as a family and returned with life long memories, incredible photos and a promise to return.
You can't go to Far North Queensland only once.... we will all be returning again in the near future to continue the love affair with this beautiful part of our country.
I have been very pleased with the service offered by FNQ. My enquiry was answered promptly and the consultant Brenda, was very helpful, professional, friendly and generous with her knowledge of the local area and accommodation suitable to our needs. I was impressed with the variety of services on offer and FNQ have been efficient and great to deal with. I will certainly be suggesting to friends and family travelling to the Far North to source you and your services, as we intend to do again.
Wishing you continued success
Just a quick thank you to the team at FNQ especially Sara for the initial booking of how holiday and Eddie whom we meet and let us into our apartment and really appreciate the upgrade, it was fantastic, the experience was awesome, hope to speak with you on our next visit.
The holiday was wonderful and we were very happy with the facilities. Only down side was we had to use external stairs to get to our roof top plunge pool. I was under the impression that there were stairs from inside the apartment that lead to the roof top.
But, nevertheless we loved the facilities and fell in love with Palm Cove. We will definitely return again.
Our holiday was fantastic - we had a wonderful time in Palm Cove and were really happy with our apartment! Our holiday was all about relaxation, so a lot of time was spent at the Resort and by the pool. Being located on the ground floor, overlooking the lagoon pool meant that we could come and go easily. With 2 young children, this worked really well for those urgent dashes to the toilet!! We hired a car for 2 days and did some touring - Port Douglas, Sky Rail, Cairns etc. We were very pleased and satisfied with the standards of the service provided to us by all at FNQ. Also, on arrival, it was really nice for Liane to take us to our apartment and orientate us to the area. The level of communication, follow-up and attention to detail by FNQ was of a very high standard. By way of feedback, I was made aware on our last day that Peppers offer a Kids Club to residence booked through Peppers. It would be great if this service were made available to other guests staying through private providers. I'm sure most guests/parents would be happy to pay an additional fee for this service. This would have been very handy on the 2 days where the weather wasn't in our favour and would have provided the children (and us) with a much-appreciated diversion! We would have no hesitation in booking through FNQ in the future - in fact, we plan to do so. Please pass on our thanks to everyone for a truly memorable holiday experience.
Thank you for the follow up email below -
We are locals (Mission Beach) so our stay at Palm Cove was purely for relaxation and refueling before starting another hectic year of work, work and more work.
We didn't undertake any activities other than sleeping in, eating and shopping - all of which were wonderful!
Our accomodation and service we received from both Boutiques Collections and the Sea Temple Resort were of very high standard and we will certainly make use of them again in the future.
All the best for 2012
My trip to Cairns was the best. It was great to see how everything had changed.
The accommodation, Waters Edge Apartments, that you suggested was everything that I wanted. The complex was clean and staff very friendly. Everything was done and there was no surprises when I got to Cairns.
Thanks again for your help.
We enjoyed our stay at Port Douglas and PD Retreat – very well maintained and great service + close to main centre. We were impressed by the Safari Park (had breakfast there) and also drove to Cape Tribulation – a great day. We look forward to getting down there again soon.
Our stay at Central Plaza was nothing short of awesome! This property was a wonderful stay and extremely family friendly environment. The 3 bedroom apartment was spotlessly clean, spacious and very confortable. The apartment was equipped with everything and in great working order. The managers Ian and Fiona were friendly and extremely helpful and take pride in their property. The bbq areas/pool areas were perfectly maintained. The pool area is large and the kids loved the whole layout. The small personal touch such as supplying sunscreen, sauces, salt pepper etc near the bbq I thought were a really thoughtful touch! This property is extremely affordable and perfect for families. I would definately recommend. Congratulations to Ian and Fiona in the success of a creating such a positive environment for their guests. We have all come back to work refreshed for the New Year :)
FNQ Apartments - Sarah thank you for your quick, efficient service. Your response to my request was professional and the great rates you guys offer is outstanding. I would certainly use your service again :)
Thanks again for your great service .
Happy New Year :)
Just a quick email to say a huge thank you for all your help and guidance which made our stay most enjoyable. Our apartment (City Plaza) fitted all our needs perfectly as outlined in my initial request form to yourself. Both the apartment and outdoor areas , pool and barbecue were immaculate and could not fault them in anyway. We had an adventurous holiday, ski diving on mission beach, (amazing!) bungee and minjin swing proved to be one of the major hi-lights. White water rafting, hot air balloon and quadding all proved a huge success within our group. The night life in Cairns also did not leave us down with fantastic bars restaurants and overall welcoming ambiance.
I would highly recommend Cairns to anyone and would like to thank you most sincerely for all your help in making this one of the most memorable Christmas and New Years we have had.
The accommodation was FANTASTIC! I couldn’t fault it one little bit. Sea Temple were so accommodating and the team at FNQ Apartments were great on arrival, during and check out. Thank you so much for all your time and helping me out with all my questions. We want to buy an apartment at Sea Temple now however, just need to win Lotto to do so. Would love to stay on your email list and get any deals that come through. Our wedding party are coming back in Easter now and would like to rent the same apartment …… we’re heading back too!
It was great. From start to finish you guys really went out of your way to help us answering all questions via email (my preferred method of communication) straight away. Thanks so much for all your help. You really did assist in making our Wedding week PERFECT!
We had a fabulous time at Sea Temple Port Douglas, thank you! The apartment was simply stunning. It was modern, clean and relaxing. The swim-up room was to die for! The service we received was friendly and courteous, and overall very helpful. Before I made the booking, you were informative and understanding to my individual needs, and eased any concerns I had.
Whilst we were there we played golf at Sea Temple, went snorkelling with Calypso and walked through the daintree at Mossman Gorge. I've now fallen in love with FNQ, and we have you to thank! Thanks for making our holiday possible.
All the best,
Thanks for your email. My holiday in Port Douglas was excellent. Thank you for your wise counsel and assistance in accommodation selection. Villa Palms was ideally located, and more than fulfilled my needs. Beautiful pool...swam everyday. Jacob, the manager was warm, friendly and generously provided information and support.
Exemplar transfers were also first class.I would especially like to recommend Tony's Tour of Daintree, and Sailaway Sunset Tours. These were my highlights.
Thank you so much for your assistance with our recent holiday to Cairns. The Novotel apartment that you organised for us was fantastic. It was the best holiday that we have had. Apartment 309 is perfect in size and the furnishings and appointments were great.
The kids loved that we were literally 15 metres from the huge pool, out the back door. Haylee and I loved that we were 5 minutes away from the esplanade at Palm Cove. The only thing that suffered was my wallet, as there are so many restaurants to eat at and attractions to go to.
We stayed for 8 days in apartment 309 and wished it was 80. With so many things to do in and around Cairns, it was a shame that we couldn't spend more time in the apartment just lazing about. We did so many awesome things like the Skyrail to Kuranda, shopping in Cairns central, visited Green island(which is the most beautiful place on earth) and went up to Port Douglas.
I loved the fact that nothing was too much trouble for you to organise. A very small hiccup with the kids beds not being supplied with bed sheets on the first night resulted in house keeping being at the apartment within half an hour of us calling you, with fresh sheets for all beds and an offer to re-clean the apartment if we desired. The gift of wine for the misunderstanding was greatly appreciated.
But sadly, all holidays must come to an end. We were all a little sad to be leaving even to the point of the kids not wanting to get on the plane to come home. I would recommend FNQ apartments to anyone wishing to have a stress free holiday in Palm Cove. We didn't have to worry about anything at all. Even your correspondence leading up to our holiday was exceptional.
We are already saving for next year and can't wait to stay at the Cowrie apartments again.
Please feel free to give my email to anyone wishing to get a first hand account of the fantastic service we received from you. We will be speaking to you soon to book the next trip.
Thank you sincerely
Jonathan, Haylee, Nayte & Lylah
Sorry for late reply
I have already answered a feedback form on your website
a) my impression was pleasant as always. We have stayed at Peppers Beach club many times
b) your service was excellent. We were made to wait a couple of hours to check in but was upgraded o the penthouse – fabulous!
Thanks so much for organizing our awesome stay at sea temple resort port Douglas. We really had an amazing time, this being our first to port Douglas. We even got to check in at 10:00am and check out really late (4:30pm) when we were due to go to the airport. This really saved us a big headache of just sitting around wasting the day waiting for our shuttle to take us to the airport. (we even managed to go for an afternoon swim!)
Nathan and Atara.
I can’t thank you enough, for the considerable efforts you and your team went to in providing a remarkable holiday for me and my family. Firstly the overnight accommodation in the Mantra Trilogy Cairns was an excellent choice to begin our stay before heading to Port Douglas. The suggestion of having a half day tour to Green Island on the Big Cat on the Saturday morning following, was certainly the way to go, as it suited really well before the drive north.
Eddy from the Boutique Collection phoned me on our way to Port Douglas to confirm our 2.30pm arrival time at the Sea Temple and we both met there on time for him to check us in. I really thought that was considerate of him to meet us at the Sea Temple rather than us just go and pick up the keys. He then conveyed us to our plunge pool apartment which was to say the very least, excellent and he then mentioned there would be an upgrade to a three bedroom apartment at no further cost which was unbelievable.
All our day trips along with the hire car that you organised for us were perfect and suited myself, wife and three children.
Sara, I can’t thank you enough, to be able to book everything through FNQ Apartments was by far the way to go and thanks for providing further discounts on our day tours where you could.
I would go as far to say, that this has been our best holiday to date and please pass my regards on to Eddy from the Boutique Collections for his kindness and generosity of upgrading us at the Sea Temple.
All the very best Sara and I will certainly be talking too you in the future when we return to Port Douglas (very soon I hope).
Back to the grind, it does'nt take long for everything to return to normal and the holiday that you so much look forward to is forgotten amongst running kids around and work.
We had a lovely time, the weather was fantastic(in fact a bit hot for Tasmanians at times)our accommodation in Port Douglas and Cairns was great. Having a swim-up apartment at the Sea Temple was worth the extra, our son was in the pool from daylight to dark and he made friends with some kids next door which kept him entertained.
The Sea Temple is very family friendly. We did'nt do very many tourist activites, our idea of a weeks holiday in the tropics is to eat, sleep and swim. We own a small business which is very demanding and only have a weeks annual leave,so we make the most of catching up on some rest.
This is the first time I have used a website such as yourselves to book accommodation, I usually go direct to the accommodation place or a travel agent and I must say I was a bit sceptical. I am full of praise to you and Brenda, everything went smoothly and I will certainly be using your services next year when we return to visit Palm Cove.
Thankyou for making our holiday so enjoyable.