Testimonials

Listed below are some of the comments we have received from past customers.

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Hi Troy, its Samantha Our Cairns trip was the best trip we have ever taken!!!!!!!!!!!!!!!!You did such a great job in locating accomodation for us when we went to Cairns, that me and a friend are seriously thinkning about moving to Cairns for 6 months on a working holiday. We were wondering if you could maybe send me some information on any long term accomodation prospects for 2 people for about 6 months, begining early April, 2006? We are contemplating units, like the ones we are staying in? or other apartments? Or would you recomened sharing a house with others? Whatever the accomodation, it must be situated close to the town center, and within walking distance. Your help would greatly be appriciated. From Samantha
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Hi Sara, I must say, we loved our holiday so much, we didn't want to leave and we are grateful we decided to extend the stay after you had suggested it to us. Accommodation was absolutely perfect. Palm Cove is a beautiful place, lucky people who call it home.... Highlight of our holiday was a trip to Cape Tribulation - unforgettable.Thank you for organising our stay. We've been very pleased with your service, follow ups and person-to-person contact. No travel agent could match that. We will definitely recommend your services to our friends and we are hopping to come back.... Regards Vlasta
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Dear Chris,Our recent holiday to Far North Queensland, involved a 4 night stay at the Cairns FNQ Reef Palms Hotel, in Digger St. Both my wife and myself were extremely happy with the service, the price and the friendliness of the staff at the hotel. The amenities at the hotel were excellent and we readily enjoyed a cool swim in the pool every afternoon, after our hectic schedule. Location , near the Esplanade, and close to the airport, northern beaches and town centre proved to be very beneficial. Indeed , we would highly recommend to any of our friends, a stay at the Reef Palms,if they were contemplating staying in Cairns.Thanks again for helping make our holiday, a very special oneMichael and Wendy
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Sara, thoroughly enjoyed our stay. Very impressed with the apartment - private and quiet. A real selling point in not facing the pool as it turns out (noisy kids). We did a day on the Michelmaey Cay trip with Ocean Sprit - excellent day, enhanced by the perfect weather. Rest of the time was pure R&R. Enjoyed the restaraunts we ate at etc. A suggestion if I may - to offer a 'welcome package' for those who fly in of say $50+ worth of essential groceries - some of the apartments on Hamilton Island offer this service. Also was confused re the servicing of the apartment - was expecting one service whilst we were there. All in all, excellent holiday. Will be back for a next time, Wayne
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Dear Sara,We had a good break at Palm Cove. We have been to Palm Cove many times over the years when our children were young.The Sea Temple accommodation was very nice and well located with easy access to the beach. The lighting on the walk and flames give a good atmosphere.The room is well set out and equipped with the only suggestion being a chair inside would be nice. The check in arrangement worked well as we were met out the front and escorted into our room. We walk up an down Palm cove several times looking at all the changes and shopping. Pizza at Il Forno was as good as ever and the Cafe De Lema food was excellent. Deli at Sea Temple end of Palm Cove was also very good. Watching the Cowboys win at the Hotel was fantastic but pity they couldn't back up.Trip into Cairns with breakfast on the Esplanade with great view across the lagoon and picnic in park near the skateboard bowl. Esplanade redevelopment looks great.Shopping at Myers and a quick visit to the Casino.We then had a couple of days on the Tableland which is always a great place to visit.Arrived home refreshed and unfortunately had to return to work this week. Thanks Claude
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Hi Sara, We had a great holiday in Cairns, thanks. Cairns is a wonderful holiday destination, combining a relaxed pace with first class attractions and tropical climes. We enjoyed a day on the reef, a day visit to Kuranda and the rest of the time relaxing. The Southern Cross Atrium apartments are of a high standard that met our accommodation wants and needs while in Cairns perfectly. The central location, modern well equipped and maintained apartment and friendly and efficient staff made the stay very relaxing and enjoyable. The only slight flaws we can think of are the shutters in our apartment (1206) which jammed when we attempted to fold them back, the stick on cover over the blinds in the bedroom that fell down in the middle of the night and we would have appreciated the provision of salt and pepper with the tea and coffee. The appliances were modern, comprehensive and in good working order. The fans and air conditioning were particularly appreciated. Thanks for putting us up. Kind regards Chris and Nicki
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Troy,Thank you, I am more than happy to reply and happy for you to use my comments. I will definitely use your services again. We stayed in two apartments in Cairns and were very happy with each. Everything was so easy and I found it very helpful that you had actually viewed the properties beforehand and could assure me that there would be enough room for all 6 of us.Thanks. I will be recommending your services to other people, particularly those living on TI who regularly holiday in the far north.RegardsJanelle
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Hi Troy, Everything regarding our holiday in Cairns was great, thanks very much. The accommodation was first class as was your service in finding it for us. We did the normal tourist trips, Kuranda, Daintree, beaches etc, all was wonderful. Must comment on the local bus service, it was terrific, in both timetable and fares. I would certainly recommend tripping around by local transport. Once again I thank you for you great service, I will cetainly use FNQ again and have no hesitiation in recommending your services to all and sundry. RegardsColin
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Hello Sara We had a great time from the the beginning the transfer was on time and very courteous. We love Peppers and the Penthouse (room 1336) we stayed in was very nice. The bedroom wardrobe space and lack of coat hangers was a little challenging but we managed. The bathroom lighting was really interesting with just one globe above the sink, hmmm interesting. The airconditioning in the bedroom was very noisy while the one in the kitchen was whisper quiet. We loved the plunge pool and the roof top area. The staff were excellent, nothing was a problem and the attention was appropriate without being too much. We stayed at this hotel last April and I must say the staff (although many are still the same) performed at a level that created a feeling of welcome. I liked the touch of receiving a notice the evening prior to departure from reception informing us of our departure and our transfer time, it saved us having to check that everything was in place. Thanks for the email Greg
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Troy, In general we were very happy with the accommodation. Good location, very clean and well equipped. While it was mainly a working holiday for me, my wife and son enjoyed shopping, walking and visiting the lagoon pool on the foreshore. We also spent a day in Port Douglas, half a day at Palm Cove and a day at Yorkeys nob. We also spent a day at Kuranda, travelling up in the Sky rail and back on the train. We had tried to arrange this through the contact numbers on the brochure but gave up. I consequently rang your number and "bingo" all was arranged with a minimum of fuss. I have commented to others at work and elsewhere that your service was the best I have encountered and I will certainly recommend you to others. I will use your service again as I often travel to Cairns as part of my work. In the past when alone I have stayed at Trilogy but will contact you next time to see what you have. Ok to use any of the above on your web page. Regards Peter
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Troy, In general we were very happy with the accommodation. Good location, very clean and well equipped. While it was mainly a working holiday for me, my wife and son enjoyed shopping, walking and visiting the lagoon pool on the foreshore. We also spent a day in Port Douglas, half a day at Palm Cove and a day at Yorkeys nob. We also spent a day at Kuranda, travelling up in the Sky rail and back on the train. We had tried to arrange this through the contact numbers on the brochure but gave up. I consequently rang your number and "bingo" all was arranged with a minimum of fuss. I have commented to others at work and elsewhere that your service was the best I have encountered and I will certainly recommend you to others. I will use your service again as I often travel to Cairns as part of my work ( The company I manage now has a depot and contracts with Ergon in Cairns) In the past when alone I have stayed at Trilogy but will contact you next time to see what you have. Regards Peter
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Hi SaraIt would be my pleasure.The holiday was wonderful my teenage boys and I had a sensational time and were not disappointed with any of the activities you recommended and booked. It was truly the holiday as a lifetime for our family. The crew from Ocean Spirit and Raging Thunder were exceptional and we really appreciated their assistance, direction and friendliness, which made the activities (reef snorkelling and white water rafting) even more enjoyable. I would have no issue recommending these companies to anyone and we would not hesitate doing these activities again. In regard to the accommodation at Getaways on Grafton was great, however to be labelled luxury it needs to be maintained and although it didnt diminish our enjoyment there were marks on the walls and the living room rug needed a steam clean. Otherwise it was great and my boys loved the pool.Thanks again for your assistance and looking forward to recommending and using your services again.Regards Richie
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Thanks for the welcome home note. Drove back to Mount Isa in one day so am now ready for bed. The holiday was fantastic even though the weather wasn't at it's best. The great thing about the Mantra was that although it was howling out on the esplinade it was beautiful in the pool area. We had a two bedroom apartment which was just right with the two kids. We did a family trip to Green Island (half day) which was great. I took the kids on a Skyrail trip to Kuranda and back via the scenic railway. Skyrail was fantastic and the train trip was OK but I think I should have done it the other way round. the kids were falling asleep on the way down. We ate out every night at adifferent venue, The Sebel - Great, Greek - Great, Thai Choc? - great, Tamaras ? (same complex as Thai) - Good, Vivo's -not so good - weird menu, Spice Market - the best and one night of fish and chips from Pete's Place which was very good. Also a Pizza takeaway from the place half way down the esplanade, pricy but very good.Also managed to fit in a day at Port Douglas wandering around the shops and Marina as it was raining and a day into cairns and took the kids to the waterpark. We were very pleased that we extended the two days. Overall a very good holiday. Your staff were very nice but we did not really have much contact with them after ariving and booking our tours. Loved our appartment, stylish great aspect and the complex has one of the best pool setup we saw in the area. Will probably return oneday but we like to change our destinations but will always go where it is warm. Would recommend the Mantra Amphora to anyone.Bill
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TroyWe had a great holiday thanks. The apartment was perfect; great location, spacious and well equipped. We also spent a lot of time in the pool which we thought was perfect. We were also very happy with the check in/out arrangements and the staff at Boutique Collections were helpful. We only did one day trip to Green Island which was organised through them.Thanks for you help in organising our holiday and making the suggestion to stay at Amphora. I am sure we will come back and look to stay there again.Kind regardsAileen
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Hey there Troy, We had a fanastic holiday at Lychee Tree Apartments in Port Douglas and we are certainly planning to go back in the not too distant future. Lee and Paul were wonderful hosts. The apartments were clean and very comfortable (home away from home). The highlights of our 7 night stay were:-the trip to the Low Isles on Sail Away, and,the trip to Cape Tribulation, taking in all the tourist attractions along the way.We had the best meal at "Gone Bananas".Cheers,Sharon and Roger
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Hello Megan, Apologies for taking so long to respond to your email below. We've been very busy since returning to the UK and there's been plenty to catch up with after being in Australia for five weeks. The five weeks in Australia were tremendous, and the 8 days in Cairns were among the best. In terms of what you did for us in Cairns, I would like to highlight the following: 1) Our booking experience with you was great: the information you provided (on available options) prior to booking was just what we needed (varied, complete, relevant), the communications after booking (confirmation, voucher etc) were prompt and efficient, and the enquiries before and after the actual stay were friendly and helpful. These are all signs of a very good customer service. 2) Our accommodation and service at Waters Edge Apartments were absolutely tremendous, a great base from which to enjoy the Cairns area for just over a week. 3) Our trip to Kuranda via Skyrail and Train which we organised with you (including bus transport to and from) was a great day, with everything on time and working out very well. Of course you can use these comments on your feedback page if you wish. Best wishes, Leigh
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Hi SaraWe had a great holiday, thank you. We had no problems with accommodation and day trips booked through FNQ Apartments. Cascade Gardens was basic and clean, and very good value. Also, being walking distance to most places was important to us. Our day trips were fantastic - Kuranda sky/rail, Big Cat Green Island and Billy Tea Bush Safari. I would be happy to recommend your prompt and efficient internet booking service. Regards Mary-Anne
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Hi Tracy, We had a fantastic time in Cairns. We were very happy with our apartment at City Plaza - it was really nice, clean and the guy who ran the place was friendly and helpful. We went out on the reef twice - with Passions of Paradise and Poseiden - and did the Kuranda trip by skyrail and train. We thoroughly enjoyed everything! Thanks for your help, and for the voucher. We are tentatively planning to visit again next year. Regards,Melanie
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Hi Troy,We had a fantastic holiday!. The resort was everything & more than we could have hoped for. A beautiful place to holiday for a week, we would have loved to stay for longer. The resort facilities were amazing & spread out enough that it didn't seem very busy. The staff were fantastic nothing was a problem. The advice they gave on tours & activities was brilliant.The only improvements I would suggest for the room would be 1. Have a DVD & CD player so you could have some music & watch movies. 2. Screw the bedhead in the main bed room to the wall. The day trips we enjoyed included:1. A Silver Swift trip to the outer reef to dive & snorkel. This way a fabulous family day. 10 out of 102. A trip with Green Island Cats for the day. Again 10 out of 10We would definitely repeated both of these trips in the future.3. The sky rail to Kuranda. Great on the way there but got hit by a big lightening storm on the way back. That wasn't a lot of fun. I think most of our party wouldn't be keen to do that again.Other than that we lazed around the resort & Cairns and relaxed the rest of the time. As for the standards and satisfaction with your service. I would have to say 10/10 The perfect resort was recommended for us for a family holiday. The service was fantastic the price was reasonable. To easy.The other people we travelled with thought the same. Thankyou for your services. We hope to get up there again next year. We will definitely book through you again.Thanks heapsCheers Liza
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Good Morning Sara,Thanks for your invitation to provide feedback. Jill and I had a wonderful relaxing holiday, and we both agree that we will go again (Palm Cove) next year, sometime around September October. The apartment was excellent, the unit was clean, well appointed and well presented and we liked being high up on the third level. There was no oven in the unit, which was unfortunate. When I mentioned this on handing back the keys, I was advised that it had been sent away for repair and had not yet been returned. Jill and I felt that the bed was very firm/hard. Maybe it is simply that our bones are a bit older, but it did take some getting used to. All that aside, we intend to go again next year, (preferably not during school holidays), so please feel free to let me know what options are available.Kind RegardsDavid
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