Listed below are some of the comments we have received from past customers.
Thanks for your email. My holiday in Port Douglas was excellent. Thank you for your wise counsel and assistance in accommodation selection. Villa Palms was ideally located, and more than fulfilled my needs. Beautiful pool...swam everyday. Jacob, the manager was warm, friendly and generously provided information and support.
Exemplar transfers were also first class.I would especially like to recommend Tony's Tour of Daintree, and Sailaway Sunset Tours. These were my highlights.
Thank you so much for your assistance with our recent holiday to Cairns. The Novotel apartment that you organised for us was fantastic. It was the best holiday that we have had. Apartment 309 is perfect in size and the furnishings and appointments were great.
The kids loved that we were literally 15 metres from the huge pool, out the back door. Haylee and I loved that we were 5 minutes away from the esplanade at Palm Cove. The only thing that suffered was my wallet, as there are so many restaurants to eat at and attractions to go to.
We stayed for 8 days in apartment 309 and wished it was 80. With so many things to do in and around Cairns, it was a shame that we couldn't spend more time in the apartment just lazing about. We did so many awesome things like the Skyrail to Kuranda, shopping in Cairns central, visited Green island(which is the most beautiful place on earth) and went up to Port Douglas.
I loved the fact that nothing was too much trouble for you to organise. A very small hiccup with the kids beds not being supplied with bed sheets on the first night resulted in house keeping being at the apartment within half an hour of us calling you, with fresh sheets for all beds and an offer to re-clean the apartment if we desired. The gift of wine for the misunderstanding was greatly appreciated.
But sadly, all holidays must come to an end. We were all a little sad to be leaving even to the point of the kids not wanting to get on the plane to come home. I would recommend FNQ apartments to anyone wishing to have a stress free holiday in Palm Cove. We didn't have to worry about anything at all. Even your correspondence leading up to our holiday was exceptional.
We are already saving for next year and can't wait to stay at the Cowrie apartments again.
Please feel free to give my email to anyone wishing to get a first hand account of the fantastic service we received from you. We will be speaking to you soon to book the next trip.
Thank you sincerely
Jonathan, Haylee, Nayte & Lylah
Sorry for late reply
I have already answered a feedback form on your website
a) my impression was pleasant as always. We have stayed at Peppers Beach club many times
b) your service was excellent. We were made to wait a couple of hours to check in but was upgraded o the penthouse Ė fabulous!
Thanks so much for organizing our awesome stay at sea temple resort port Douglas. We really had an amazing time, this being our first to port Douglas. We even got to check in at 10:00am and check out really late (4:30pm) when we were due to go to the airport. This really saved us a big headache of just sitting around wasting the day waiting for our shuttle to take us to the airport. (we even managed to go for an afternoon swim!)
Nathan and Atara.
I canít thank you enough, for the considerable efforts you and your team went to in providing a remarkable holiday for me and my family. Firstly the overnight accommodation in the Mantra Trilogy Cairns was an excellent choice to begin our stay before heading to Port Douglas. The suggestion of having a half day tour to Green Island on the Big Cat on the Saturday morning following, was certainly the way to go, as it suited really well before the drive north.
Eddy from the Boutique Collection phoned me on our way to Port Douglas to confirm our 2.30pm arrival time at the Sea Temple and we both met there on time for him to check us in. I really thought that was considerate of him to meet us at the Sea Temple rather than us just go and pick up the keys. He then conveyed us to our plunge pool apartment which was to say the very least, excellent and he then mentioned there would be an upgrade to a three bedroom apartment at no further cost which was unbelievable.
All our day trips along with the hire car that you organised for us were perfect and suited myself, wife and three children.
Sara, I canít thank you enough, to be able to book everything through FNQ Apartments was by far the way to go and thanks for providing further discounts on our day tours where you could.
I would go as far to say, that this has been our best holiday to date and please pass my regards on to Eddy from the Boutique Collections for his kindness and generosity of upgrading us at the Sea Temple.
All the very best Sara and I will certainly be talking too you in the future when we return to Port Douglas (very soon I hope).
Back to the grind, it does'nt take long for everything to return to normal and the holiday that you so much look forward to is forgotten amongst running kids around and work.
We had a lovely time, the weather was fantastic(in fact a bit hot for Tasmanians at times)our accommodation in Port Douglas and Cairns was great. Having a swim-up apartment at the Sea Temple was worth the extra, our son was in the pool from daylight to dark and he made friends with some kids next door which kept him entertained.
The Sea Temple is very family friendly. We did'nt do very many tourist activites, our idea of a weeks holiday in the tropics is to eat, sleep and swim. We own a small business which is very demanding and only have a weeks annual leave,so we make the most of catching up on some rest.
This is the first time I have used a website such as yourselves to book accommodation, I usually go direct to the accommodation place or a travel agent and I must say I was a bit sceptical. I am full of praise to you and Brenda, everything went smoothly and I will certainly be using your services next year when we return to visit Palm Cove.
Thankyou for making our holiday so enjoyable.
Just to let you know we had a great time at the Grosvenor Appartments in October, Brian & Anne were the perfect hosts always full of help when we were looking to book activities out and about, accommodation was very comfortable and homely, just what we wanted.
I had a day out on the reef with Reef Experience which was excellent.
The service from the FNQ Apartments staff was fantastic. Every need was considered and catered for in a way that exceed our expectations.
The accomodation was brilliant, modern, clean and comfortable. Our tours and transfers were booked with ease and we had a fantastic family holiday at a beachfront property, overlooking the wonderful pool in paradise! We hope to return in the near future and would highly recommend this service to others.
Our holiday was just wonderful - the accommodation was great, convenient, clean and tidy with great staff ready to assist with any inquiry.
We hired a car, went on skyrail, snorkelled, discovered paronella park ( all a must do), went to port douglas, nerada tea farm, enjoyed gelati, coffee superb food at great eateries, enjoyed the simplisities of Cairns CBD and surrounding areas, and with all that we also enjoyed a few lazy days which included a japenese hot stone massage... the natural beauty of cairns is gorgeous.
I have been spreading the word what a great place to have aholiday. Thank you!!!!!
I will definatly be back - not sure when but its a definate!!!!xxxx
oh and PS - did I mention your service - and recommendations - a big big thank you xx
We had a fantastic holiday the beach club resort was amazing, the pool area was great for our kids i used to work for flight centre so have seen some resorts but this one would be hard to beat for families. The apartment had everything we required we couldn't asked for anything more, great layout, we had an ocean
view room and the views were amazing before the rain. We will definately be coming back to palm cove beach club resort and also be using the services of fnqapartments I found your company painless and very easy to communicate with, easy to book, easy to pay,lots of directions on arrival, and once we arrived it
was easy to find and you took us directly to our unit.Thanks for all your help and your services are A1 hope to see you again in sunny north queensland and next
time hopefully no record rainfalls.
We loved the Red Cowrie 309 Apartment, and next time we go to Palm Cove, we want to stay in that apartment!! (Is this apartment available all year round? Yes, we are already planning for next year!) The only issue we had with the apartment was that the clothes airer was broken, and so very hard to dry clothes, but this was no major issue. We really appreciated all the little bits and pieces included in this apartment from plastic plates to a couple of prams, the bbq, some books and detailed information about the area. It really was a home away from home. We visited friends at the Sea Temple whilst in Palm Cove, and can honestly say we thought 309 was a nicer apartment than their penthouse!
We travelled to Green Island, which we loved!! It is great knowing all our transfers etc are organised before leaving home.
We used the Please Shop for Me Service offered by John and Yvonne Hocking, which is superb as we did not hire a car. It was great to get to the apartment, and know there was a beer in the fridge (my husband could not have been happier!!)
As for FNQ Apartments - you and Brenda have been fantastic at every point, you really helped to make the whole process easy. I definitely feel that we got great service and value for money!
What more can we say - weather was great, people are lovely in Palm Cove, great restaurants, great beach.....what more could we want (maybe just longer holidays!!!!)
We were very happy with your booking service - we loved our apartment in Port Douglas.
After our 4 nights there, we went north and stayed with friends near Mossman for another 4 nights. Whilst in Port Douglas we generally just enjoyed walking along the beach and soaking up the local atmosphere, although I was well aware that you were available to offer further advice on things to do.
Your text messages were appreciated.
Cheers from Glenda
We did enjoy very much our stay in the apartment & in Palm cove. All services & staff were exceptional & helpful as well as our different booked trips.
Pity we did not have the chance to meet you & thank you personally for your dedication & your help in organising our accomodation & trips.
Thanks for your email. Unfortunately I was not one of the lucky ones attending the conference in Cairns, but merely making the accommodation bookings for our work group! However, they all tell me that the apartments were great, and that they enjoyed their stay very much (one group did say that there didn't seem to be enough soap etc, but I guess that's a minor point).
Our dealings with FNQ Apartments have all been very professional and we would recommend your company to other groups attending conferences in Cairns.
Many thanks for your help.
Hi - Sara
Yes Ė all was perfect!! We LOVED the apartment Ė and as requested we got a high floor apartment with a great view. It was all we expected and more!! Our transfer guy was there to meet us, and dropped us off at Boutique Collection and they then took us to Island View Apartments. The only thing we can think of as a suggestion was Ė because we had a 11.00am transfer, yet had to be out of apartment by 10.00am Ė we werenít sure what to do with our bags Ė we rang Boutique who said we could leave them with them, but we didnít fancy have to lug them down the street in the heat, so maybe something could be done to improve that Ė but that seriously is such a minor point Ė I was just trying to find a fault!! So overall Ė EXCELLENT We are happy to use your service again Jocelyn
Hi Sara, Vision Apartments was fantastic thank you. The setup, location and facilities were excellent. We used both pools, the gym, sauna and outdoor bbq. Everything was excellent. The actual apartment was ideal and was serviced daily which was a bonus. It was a very relaxing place to be. Thanks also for the car hire arrangements. Your initial reply to my first email where we were offered 3 places was really helpful as it gave us an opportunity to view the options before choosing. I regularly promote this with other friends wanting to holiday in FNQ. Thanks again, i will be in touch when we plan our next holiday. Janelle
We had an absolutely wonderful time at Port Douglas. Sorry I didnít reply to your e-mail about booking activities but time got away on us and it was actually quite good to think about things once we were over there and we could read all the pamphlets and work out how best to do things. Having a rental car was great and almost a necessity staying at Oak Beach. We got plenty of use out of it.
Thala Beach Lodge was just lovely. The setting is wonderful and the accommodation and staff were just great. The restaurant food there wasnít really up to the standard of some of the other places we ate at in Port Douglas itself ( 2 fish and Nautilus especially ) especially as the prices were much the same.
We did a fabulous sail to the Lowe Islands on Aquarius which was the most expensive option but well worth it. Real luxury and the staff did an amazing job looking after us. I didnít want to get off the boat when we got back to Port!
We also did a 4 wheel drive trip up to Bloomfield falls with Tonyís Tours which was also an excellent day out. Itís a well planned trip and you learn lots without feeling like you have been talked at all day.
The 2.5% credit card surcharge on the Thala bill ( including the meals and tours we booked through them ) was a bit of a shock as we donít have that in NZ.
Everything went very smoothly and we would love to revisit sometime soon.
Thank you for your help in organizing things.
I would just like to thank you for the best holiday my husband and I have ever had.
We arrived early and our room was ready and then we were told we were upgraded to a Penthouse. It was the most beautiful room and Peppers just the most wonderful place to stay. We really never wanted to leave.
The Buffet breakfast each morning was so delicious and Palm Cove just the most gorgeous place.
Everything was perfect.
Thank you so much for organizing this wonderful holiday for us and I will recommend you to everyone I talk too. And thatís a lot of people working at a school like this.
Hopefully we can come up to beautiful Tropical North Queensland again!
Cheers Mary and Colin