Listed below are some of the comments we have received from past customers.
We had a great holiday and can't thank you enough for all your assistance. Our apartment was simply the best had every thing we required and a fantastic look out over the harbour.
We did several tours starting with sky rail up to Kuranda and train down, tour out to green island, croc farm, casino dome, and the show at the casino was unreal, the food was great the weather good up til the last day. We only encounter friendly wonderful service from all the places we went.
Cairns is a wonderful place and for us the temperature was great. Being from Tassie with highs of 15dec going to 28-30dec was fantastic.
I will have no hesitation in recommending your company to my family and friends your service and follow up service is second to none. I will certainly be using you again.
once again many thanks.
kind regards Julie
Thank you for your e-mail you provide an excellent service. The accommodation you booked on our behalf was really first class an we enjoyed our holiday in the tropics. In the limited time we had available to us we went to the Barrier Reef, on a river cruise and saw the sharks first hand, went on a full day to the Mossman Gorge and the big falls- Lloyd the guide was brilliant. Just for good measure we went in Kyaks around the headland which was real fun. The restaurants were excellent. On leaving this area and travelling to the Gold coast the Mantra on salt beach was stunning. We took the opportunity of hiring a car and going to visit Steve Irwins zoo. wonderful experience.
All in all we had a really memorable time and much of it was down to you and your organisation thank you so much.
You can use any of my comments as you wish and I will certainly recommend your company to our friends. Once again many thanks for all your help.
We apologise for our late response to your email, but wish to thank you for the gift voucher. Also we wold like to advise that we were extremely happy with your service and advice in booking our accommodation and tours for our recent road trip to North Queensland.
The reservations met all of our families’ needs and went even beyond our expectations. You all did an exceptional job in sourcing and recommending our accommodation; in Cairns, at The Lakes Resort, and in Mission Beach, at the Eco Village. Even when, the weekend before our trip, we had to alter our tour bookings, the staff at FNQ Apartments was understanding; immediately making the necessary tour adjustments, reissuing our vouchers and refunded the difference in costs.
Our entire trip was a fantastic experience, particularly since it was our first visit to North Queensland. White water rafting in Tully with Raging Thunder was just unreal – our guide Al was super energetic and skilled, encouraging us in all the activities. We were all absolutely thrilled with the day, which so clearly showed in the photos we purchased after.
The staff at the Tjapukai Aboriginal Cultural Park in Cairns were wonderfully educational – we enjoyed the shows, experienced how to throw boomerangs and spears, discovered the uses of bush tucker, and were demonstrated how to use a didgeridoo. Everyone was genuinely friendly. Following, we boarded the Skyrail to Kuranda, experiencing a typical hot and humid day. Therefore, we appreciated all of the arranged bookings and connecting buses and return train that allowed us to relax while travelling in comfort.
We also thoroughly enjoyed our trip to Green Island on the Ocean Free cruise. With only 23 on board the yacht, we felt we had a personalized trip, socialising and enjoying the day with the skipper and crew, snorkelling and even visiting the crocodile farm on Green Island.
As we so loved our experience to North Queensland, we are already planning a return to visit to further explore this wonderful part of Australia.
Thankyou FNQ Apartments for making our trip a success.
Sue and Sandy!
Our impressions of the holiday was we couldnt believe it looked exactly like the pictures! There was no disappointment at all and we didnt want to return home!
The standards were very high and your customer service was amazing. We have already recommended you to many people who are going to be booking soon and i sure will spread the word contiously! There was no faults we could pick with your service or a stay! It was amazing! Sucks to be back to reality!
Many thanks once again! I'll be in touch soon to rebook :)
Firstly I was very impressed with service received by phone, email and in person from all staff at FNQ.
We loved our accommodation in Palm Cove at Island View Apartments.
It was ideal for our family as our teenage son and his friend had their own separate living room which allowed them and us some space and privacy. The view of course is spectacular.
We took the risk of travelling in QLD in January, which we knew was risky weather wise. But we were delighted that you somehow managed to make that perfect too – no rain during day and low humidity.
Thank you all for a lovely stay.
Kim and Norma
Hi FNQ team,
Thanks for your welcome home greeting and attached discount voucher.
We really enjoyed the 5 days we had in North Queensland and certainly jammed it full of fantastic experiences. Although extremely humid in Port Douglas over the 3 days there, we travelled to Cape Tribulation, the Daintree and Mossman Gorge; all a photographer's dream.
A sunset cruise aboard the luxury Aquarius was fantastic, as was our day with Quicksilver, aboard Wavedancer, snorkeling at Low Isles.
The abundance of Restaurants, Cafes, Pubs and quirky eateries in both Port Douglas and Cairns, offer holidaymakers great variety with the opportunity to try the local produce, different cuisines and enjoy their surroundings.
Whilst in Cairns we did the Skyrail, taking in the sights on the way to the Kuranda. The village is quite unique and we managed to bring home a few trinkets from our visit. We enjoyed the late shopping, the night markets, the Esplanade and friendly atmosphere of Cairns.
It was an amazing holiday we shared as a family and returned with life long memories, incredible photos and a promise to return.
You can't go to Far North Queensland only once.... we will all be returning again in the near future to continue the love affair with this beautiful part of our country.
I have been very pleased with the service offered by FNQ. My enquiry was answered promptly and the consultant Brenda, was very helpful, professional, friendly and generous with her knowledge of the local area and accommodation suitable to our needs. I was impressed with the variety of services on offer and FNQ have been efficient and great to deal with. I will certainly be suggesting to friends and family travelling to the Far North to source you and your services, as we intend to do again.
Wishing you continued success
Just a quick thank you to the team at FNQ especially Sara for the initial booking of how holiday and Eddie whom we meet and let us into our apartment and really appreciate the upgrade, it was fantastic, the experience was awesome, hope to speak with you on our next visit.
The holiday was wonderful and we were very happy with the facilities. Only down side was we had to use external stairs to get to our roof top plunge pool. I was under the impression that there were stairs from inside the apartment that lead to the roof top.
But, nevertheless we loved the facilities and fell in love with Palm Cove. We will definitely return again.
Our holiday was fantastic - we had a wonderful time in Palm Cove and were really happy with our apartment! Our holiday was all about relaxation, so a lot of time was spent at the Resort and by the pool. Being located on the ground floor, overlooking the lagoon pool meant that we could come and go easily. With 2 young children, this worked really well for those urgent dashes to the toilet!! We hired a car for 2 days and did some touring - Port Douglas, Sky Rail, Cairns etc. We were very pleased and satisfied with the standards of the service provided to us by all at FNQ. Also, on arrival, it was really nice for Liane to take us to our apartment and orientate us to the area. The level of communication, follow-up and attention to detail by FNQ was of a very high standard. By way of feedback, I was made aware on our last day that Peppers offer a Kids Club to residence booked through Peppers. It would be great if this service were made available to other guests staying through private providers. I'm sure most guests/parents would be happy to pay an additional fee for this service. This would have been very handy on the 2 days where the weather wasn't in our favour and would have provided the children (and us) with a much-appreciated diversion! We would have no hesitation in booking through FNQ in the future - in fact, we plan to do so. Please pass on our thanks to everyone for a truly memorable holiday experience.
Thank you for the follow up email below -
We are locals (Mission Beach) so our stay at Palm Cove was purely for relaxation and refueling before starting another hectic year of work, work and more work.
We didn't undertake any activities other than sleeping in, eating and shopping - all of which were wonderful!
Our accomodation and service we received from both Boutiques Collections and the Sea Temple Resort were of very high standard and we will certainly make use of them again in the future.
All the best for 2012
My trip to Cairns was the best. It was great to see how everything had changed.
The accommodation, Waters Edge Apartments, that you suggested was everything that I wanted. The complex was clean and staff very friendly. Everything was done and there was no surprises when I got to Cairns.
Thanks again for your help.
We enjoyed our stay at Port Douglas and PD Retreat – very well maintained and great service + close to main centre. We were impressed by the Safari Park (had breakfast there) and also drove to Cape Tribulation – a great day. We look forward to getting down there again soon.
Our stay at Central Plaza was nothing short of awesome! This property was a wonderful stay and extremely family friendly environment. The 3 bedroom apartment was spotlessly clean, spacious and very confortable. The apartment was equipped with everything and in great working order. The managers Ian and Fiona were friendly and extremely helpful and take pride in their property. The bbq areas/pool areas were perfectly maintained. The pool area is large and the kids loved the whole layout. The small personal touch such as supplying sunscreen, sauces, salt pepper etc near the bbq I thought were a really thoughtful touch! This property is extremely affordable and perfect for families. I would definately recommend. Congratulations to Ian and Fiona in the success of a creating such a positive environment for their guests. We have all come back to work refreshed for the New Year :)
FNQ Apartments - Sarah thank you for your quick, efficient service. Your response to my request was professional and the great rates you guys offer is outstanding. I would certainly use your service again :)
Thanks again for your great service .
Happy New Year :)
Just a quick email to say a huge thank you for all your help and guidance which made our stay most enjoyable. Our apartment (City Plaza) fitted all our needs perfectly as outlined in my initial request form to yourself. Both the apartment and outdoor areas , pool and barbecue were immaculate and could not fault them in anyway. We had an adventurous holiday, ski diving on mission beach, (amazing!) bungee and minjin swing proved to be one of the major hi-lights. White water rafting, hot air balloon and quadding all proved a huge success within our group. The night life in Cairns also did not leave us down with fantastic bars restaurants and overall welcoming ambiance.
I would highly recommend Cairns to anyone and would like to thank you most sincerely for all your help in making this one of the most memorable Christmas and New Years we have had.
The accommodation was FANTASTIC! I couldn’t fault it one little bit. Sea Temple were so accommodating and the team at FNQ Apartments were great on arrival, during and check out. Thank you so much for all your time and helping me out with all my questions. We want to buy an apartment at Sea Temple now however, just need to win Lotto to do so. Would love to stay on your email list and get any deals that come through. Our wedding party are coming back in Easter now and would like to rent the same apartment …… we’re heading back too!
It was great. From start to finish you guys really went out of your way to help us answering all questions via email (my preferred method of communication) straight away. Thanks so much for all your help. You really did assist in making our Wedding week PERFECT!
We had a fabulous time at Sea Temple Port Douglas, thank you! The apartment was simply stunning. It was modern, clean and relaxing. The swim-up room was to die for! The service we received was friendly and courteous, and overall very helpful. Before I made the booking, you were informative and understanding to my individual needs, and eased any concerns I had.
Whilst we were there we played golf at Sea Temple, went snorkelling with Calypso and walked through the daintree at Mossman Gorge. I've now fallen in love with FNQ, and we have you to thank! Thanks for making our holiday possible.
All the best,
Thanks for your email. My holiday in Port Douglas was excellent. Thank you for your wise counsel and assistance in accommodation selection. Villa Palms was ideally located, and more than fulfilled my needs. Beautiful pool...swam everyday. Jacob, the manager was warm, friendly and generously provided information and support.
Exemplar transfers were also first class.I would especially like to recommend Tony's Tour of Daintree, and Sailaway Sunset Tours. These were my highlights.
Thank you so much for your assistance with our recent holiday to Cairns. The Novotel apartment that you organised for us was fantastic. It was the best holiday that we have had. Apartment 309 is perfect in size and the furnishings and appointments were great.
The kids loved that we were literally 15 metres from the huge pool, out the back door. Haylee and I loved that we were 5 minutes away from the esplanade at Palm Cove. The only thing that suffered was my wallet, as there are so many restaurants to eat at and attractions to go to.
We stayed for 8 days in apartment 309 and wished it was 80. With so many things to do in and around Cairns, it was a shame that we couldn't spend more time in the apartment just lazing about. We did so many awesome things like the Skyrail to Kuranda, shopping in Cairns central, visited Green island(which is the most beautiful place on earth) and went up to Port Douglas.
I loved the fact that nothing was too much trouble for you to organise. A very small hiccup with the kids beds not being supplied with bed sheets on the first night resulted in house keeping being at the apartment within half an hour of us calling you, with fresh sheets for all beds and an offer to re-clean the apartment if we desired. The gift of wine for the misunderstanding was greatly appreciated.
But sadly, all holidays must come to an end. We were all a little sad to be leaving even to the point of the kids not wanting to get on the plane to come home. I would recommend FNQ apartments to anyone wishing to have a stress free holiday in Palm Cove. We didn't have to worry about anything at all. Even your correspondence leading up to our holiday was exceptional.
We are already saving for next year and can't wait to stay at the Cowrie apartments again.
Please feel free to give my email to anyone wishing to get a first hand account of the fantastic service we received from you. We will be speaking to you soon to book the next trip.
Thank you sincerely
Jonathan, Haylee, Nayte & Lylah
Sorry for late reply
I have already answered a feedback form on your website
a) my impression was pleasant as always. We have stayed at Peppers Beach club many times
b) your service was excellent. We were made to wait a couple of hours to check in but was upgraded o the penthouse – fabulous!