Testimonials

Listed below are some of the comments we have received from past customers.

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Troy, In general we were very happy with the accommodation. Good location, very clean and well equipped. While it was mainly a working holiday for me, my wife and son enjoyed shopping, walking and visiting the lagoon pool on the foreshore. We also spent a day in Port Douglas, half a day at Palm Cove and a day at Yorkeys nob. We also spent a day at Kuranda, travelling up in the Sky rail and back on the train. We had tried to arrange this through the contact numbers on the brochure but gave up. I consequently rang your number and "bingo" all was arranged with a minimum of fuss. I have commented to others at work and elsewhere that your service was the best I have encountered and I will certainly recommend you to others. I will use your service again as I often travel to Cairns as part of my work ( The company I manage now has a depot and contracts with Ergon in Cairns) In the past when alone I have stayed at Trilogy but will contact you next time to see what you have. Regards Peter
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Hi SaraIt would be my pleasure.The holiday was wonderful my teenage boys and I had a sensational time and were not disappointed with any of the activities you recommended and booked. It was truly the holiday as a lifetime for our family. The crew from Ocean Spirit and Raging Thunder were exceptional and we really appreciated their assistance, direction and friendliness, which made the activities (reef snorkelling and white water rafting) even more enjoyable. I would have no issue recommending these companies to anyone and we would not hesitate doing these activities again. In regard to the accommodation at Getaways on Grafton was great, however to be labelled luxury it needs to be maintained and although it didnt diminish our enjoyment there were marks on the walls and the living room rug needed a steam clean. Otherwise it was great and my boys loved the pool.Thanks again for your assistance and looking forward to recommending and using your services again.Regards Richie
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Thanks for the welcome home note. Drove back to Mount Isa in one day so am now ready for bed. The holiday was fantastic even though the weather wasn't at it's best. The great thing about the Mantra was that although it was howling out on the esplinade it was beautiful in the pool area. We had a two bedroom apartment which was just right with the two kids. We did a family trip to Green Island (half day) which was great. I took the kids on a Skyrail trip to Kuranda and back via the scenic railway. Skyrail was fantastic and the train trip was OK but I think I should have done it the other way round. the kids were falling asleep on the way down. We ate out every night at adifferent venue, The Sebel - Great, Greek - Great, Thai Choc? - great, Tamaras ? (same complex as Thai) - Good, Vivo's -not so good - weird menu, Spice Market - the best and one night of fish and chips from Pete's Place which was very good. Also a Pizza takeaway from the place half way down the esplanade, pricy but very good.Also managed to fit in a day at Port Douglas wandering around the shops and Marina as it was raining and a day into cairns and took the kids to the waterpark. We were very pleased that we extended the two days. Overall a very good holiday. Your staff were very nice but we did not really have much contact with them after ariving and booking our tours. Loved our appartment, stylish great aspect and the complex has one of the best pool setup we saw in the area. Will probably return oneday but we like to change our destinations but will always go where it is warm. Would recommend the Mantra Amphora to anyone.Bill
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TroyWe had a great holiday thanks. The apartment was perfect; great location, spacious and well equipped. We also spent a lot of time in the pool which we thought was perfect. We were also very happy with the check in/out arrangements and the staff at Boutique Collections were helpful. We only did one day trip to Green Island which was organised through them.Thanks for you help in organising our holiday and making the suggestion to stay at Amphora. I am sure we will come back and look to stay there again.Kind regardsAileen
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Hey there Troy, We had a fanastic holiday at Lychee Tree Apartments in Port Douglas and we are certainly planning to go back in the not too distant future. Lee and Paul were wonderful hosts. The apartments were clean and very comfortable (home away from home). The highlights of our 7 night stay were:-the trip to the Low Isles on Sail Away, and,the trip to Cape Tribulation, taking in all the tourist attractions along the way.We had the best meal at "Gone Bananas".Cheers,Sharon and Roger
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Hello Megan, Apologies for taking so long to respond to your email below. We've been very busy since returning to the UK and there's been plenty to catch up with after being in Australia for five weeks. The five weeks in Australia were tremendous, and the 8 days in Cairns were among the best. In terms of what you did for us in Cairns, I would like to highlight the following: 1) Our booking experience with you was great: the information you provided (on available options) prior to booking was just what we needed (varied, complete, relevant), the communications after booking (confirmation, voucher etc) were prompt and efficient, and the enquiries before and after the actual stay were friendly and helpful. These are all signs of a very good customer service. 2) Our accommodation and service at Waters Edge Apartments were absolutely tremendous, a great base from which to enjoy the Cairns area for just over a week. 3) Our trip to Kuranda via Skyrail and Train which we organised with you (including bus transport to and from) was a great day, with everything on time and working out very well. Of course you can use these comments on your feedback page if you wish. Best wishes, Leigh
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Hi SaraWe had a great holiday, thank you. We had no problems with accommodation and day trips booked through FNQ Apartments. Cascade Gardens was basic and clean, and very good value. Also, being walking distance to most places was important to us. Our day trips were fantastic - Kuranda sky/rail, Big Cat Green Island and Billy Tea Bush Safari. I would be happy to recommend your prompt and efficient internet booking service. Regards Mary-Anne
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Hi Tracy, We had a fantastic time in Cairns. We were very happy with our apartment at City Plaza - it was really nice, clean and the guy who ran the place was friendly and helpful. We went out on the reef twice - with Passions of Paradise and Poseiden - and did the Kuranda trip by skyrail and train. We thoroughly enjoyed everything! Thanks for your help, and for the voucher. We are tentatively planning to visit again next year. Regards,Melanie
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Hi Troy,We had a fantastic holiday!. The resort was everything & more than we could have hoped for. A beautiful place to holiday for a week, we would have loved to stay for longer. The resort facilities were amazing & spread out enough that it didn't seem very busy. The staff were fantastic nothing was a problem. The advice they gave on tours & activities was brilliant.The only improvements I would suggest for the room would be 1. Have a DVD & CD player so you could have some music & watch movies. 2. Screw the bedhead in the main bed room to the wall. The day trips we enjoyed included:1. A Silver Swift trip to the outer reef to dive & snorkel. This way a fabulous family day. 10 out of 102. A trip with Green Island Cats for the day. Again 10 out of 10We would definitely repeated both of these trips in the future.3. The sky rail to Kuranda. Great on the way there but got hit by a big lightening storm on the way back. That wasn't a lot of fun. I think most of our party wouldn't be keen to do that again.Other than that we lazed around the resort & Cairns and relaxed the rest of the time. As for the standards and satisfaction with your service. I would have to say 10/10 The perfect resort was recommended for us for a family holiday. The service was fantastic the price was reasonable. To easy.The other people we travelled with thought the same. Thankyou for your services. We hope to get up there again next year. We will definitely book through you again.Thanks heapsCheers Liza
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Good Morning Sara,Thanks for your invitation to provide feedback. Jill and I had a wonderful relaxing holiday, and we both agree that we will go again (Palm Cove) next year, sometime around September October. The apartment was excellent, the unit was clean, well appointed and well presented and we liked being high up on the third level. There was no oven in the unit, which was unfortunate. When I mentioned this on handing back the keys, I was advised that it had been sent away for repair and had not yet been returned. Jill and I felt that the bed was very firm/hard. Maybe it is simply that our bones are a bit older, but it did take some getting used to. All that aside, we intend to go again next year, (preferably not during school holidays), so please feel free to let me know what options are available.Kind RegardsDavid
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Hi thank you for all your prompt help that was great.The location and Palm Cove itself was lovely The room was very good although I had one major problem was No Broadband was connected in the apartment this was a major problem and we nearly changed rooms. It was very dangerous for me as a Stockbrker to not have hourly access in case of any emergencies luckily there were no stockmarket crisis during those 3 days .I would not be able to risk staying in that apartment again. I reef tour was great BUT the coach transfers were Apauling nearly everyone felt so sick by the speed the driver took the winding road north , it totally spoilt our 11 year olds day and none of us were prepared to get back into the bus to return so I had to hire a car for the return trip ( what a waste ).You should warn anybody before ever using the tour busses up there or they will blame you for not informing them. Thank you for you help but please warn people of the pitfalls Regards Byron
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Hi Sara, Holiday was great, the fact that we were able to save a considerable amount on accom by booking via FNQ, allowed us to enjoy activities that we probably wouldn't have considered otherwise. Was more than happy with both the PortSea and Sea Temple in Pam Cove. The checking in procedure at the Sea Temple as well as the fact we couldn't book anything to our room was a little inconvenient - and at times made us feel a little 'external' - however given the savings we would stay there again. Will be recommending FNQ to others Regards Darren
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Dear Chris,Sorry that it has taken me a few weeks to reply to your email. Our girls weekend to Cairns was a fantastic time for us. What made it even better was the apartment that you booked for us. We were all very impressed on the room and the lay out. The staff were lovely and friendly and helpful. But us girls just couldn't get over how wonderful the apartment was. We wanted to chain ourselves to the furniture, as we just didn't want to leave.I also want to thank you and your team, for assisting me with all the booking and the changes that I made. Not once did you or your team, make me feel like I was being a pain or a nuisance to you. You were very friendly and very helpful. I will most defiantly use your services again if I am coming back to Cairns in the future. Once again, thank you so much for all your wonderful work.Kind RegardsTamara
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Hi Sara, Thank you for the voucher. It is much appreciated. We had a fabulous time in FNQ and very much enjoyed the Island View apartment. It was very well appointed and exactly what we wanted. Most of our activities revolved around golf and we played at Cairns, Half Moon Bay, Mirage Port Douglas and Sea Temple Port Douglas Golf Courses.We found Port Douglas to be up to its usual great standard for food and service (6th visit in 4 years) but found Palm Cove (our first visit there) to be very expensive for food and the service only average by comparison. Your service was very good and efficient and we have you in our shortlist for use on future visits. Kind regards Peter
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Thanks , the rooms and the location were fantastic the best we have ever stayed in , and Im sure we will be back to Palm Cove again next time with the whole familyRegardsPeter
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Hi Sarah, Thanks very much for your email. We have a lovely break away. I am more than happy to provide you with some feedback and of course you can use it wherever you like! Palm Cove itself was great. I thought the restaurants were very pricy but I did expect that. Two restaurants in particular were great - Reef House and Spice Market. I know they have both won awards. Other places to eat were quite average in terms of the food and service but we do live in Melbourne where the food is usually of a very high standard for its price. Service was also quite slow. As we were only there for 4 full days we did not venture out of Palm Cove. We went for walks along the beach and used the resort facilities most of the time. the resort was great and the swim out apartment was fantastic! The apartment was spacious and clean and the bed was very comfortable. the only thing we thought would have been good was if we had been provided with towels for swimming/the beach. Other guests (I presume from the Mirvac apartments) had beige beach towels, whereas we needed to use our bathroom towels. We had an issue with our breakfast vouchers as they were the old vouvhers and each day we had to explain to the staff that their supervisor new all about it, which was a bit of a pain. I did think the breakfast buffet in the resort was average also. I hope this information helps you. We had a fantastic time and everyone was very friendly and helpful, including the Boutique Collections staff. We will definitely be staying again. Kind regards, Emily
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Hi Troy Both Michael and I had a fabulous relaxing holiday. The weather was fantastic and we visited the following sites:- Cape Tribulation- Mossman Gorge- Port Douglas- reef tour and snorkelling with Calypso (highly recommended)- Atherton tablelands (Mureeba, Kuranda,Barron Falls)- Daintree Discovery Centre (highly recommended)- fabulous dinner at Reef House (Palm Cove). We were extremely happy with the service provided by FNQ apartments. The website provided us with an accurate representation of available accommodation. The service was prompt and very helpful especially assisting up with hire car options, transfers from the airport. We would certainly use your service again. Many thanks Cleo and Michael
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Hi Sara, We had a wonderful holiday to FNQ. We particularly loved the island view apartments in palm cove - fantastic location and stunning apartment. The only suggestion I would make is the directions to getting the code/key for the regent apartments in cairns were not clear on sheet that was sent and it took us about an hour to find someone to let us in (which was tiring with a toddler waiting in the heat). Once we located Craig it was all fine.Happy for comments to be uses Thanks Julie
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Hi Sara, We had a wonderful holiday to FNQ. We particularly loved the island view apartments in palm cove - fantastic location and stunning apartment. The only suggestion I would make is the directions to getting the code/key for the regent apartments in cairns were not clear on sheet that was sent and it took us about an hour to find someone to let us in (which was tiring with a toddler waiting in the heat). Once we located Craig it was all fine.Happy for comments to be uses Thanks Julie
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Dear Sara,We had a great time at the Sea Temple, and really loved Palm Cove.Sea Temple was everything we hoped it would be, and the 2 bedroom apartments were really big and offered plenty of room for all of us to have our own space. Your ground operator was fantastic, and we ended up booking a hire car through them as they were very helpful and friendly. The whole booking process was so easy, and your staff very helpful in giving us all sorts of assistance including recommending a babysitting service (which we used and our kids loved!). Thankyou for the $100.00 voucher. Even before we got this we had already decided to return next year, but next time it will be a toss up between the Sea Temple or Beach Club. We will be in touch!Once again many thanks,Leanne
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