Testimonials

Listed below are some of the comments we have received from past customers.

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Hi thank you for all your prompt help that was great.The location and Palm Cove itself was lovely The room was very good although I had one major problem was No Broadband was connected in the apartment this was a major problem and we nearly changed rooms. It was very dangerous for me as a Stockbrker to not have hourly access in case of any emergencies luckily there were no stockmarket crisis during those 3 days .I would not be able to risk staying in that apartment again. I reef tour was great BUT the coach transfers were Apauling nearly everyone felt so sick by the speed the driver took the winding road north , it totally spoilt our 11 year olds day and none of us were prepared to get back into the bus to return so I had to hire a car for the return trip ( what a waste ).You should warn anybody before ever using the tour busses up there or they will blame you for not informing them. Thank you for you help but please warn people of the pitfalls Regards Byron
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Hi Sara, Holiday was great, the fact that we were able to save a considerable amount on accom by booking via FNQ, allowed us to enjoy activities that we probably wouldn't have considered otherwise. Was more than happy with both the PortSea and Sea Temple in Pam Cove. The checking in procedure at the Sea Temple as well as the fact we couldn't book anything to our room was a little inconvenient - and at times made us feel a little 'external' - however given the savings we would stay there again. Will be recommending FNQ to others Regards Darren
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Dear Chris,Sorry that it has taken me a few weeks to reply to your email. Our girls weekend to Cairns was a fantastic time for us. What made it even better was the apartment that you booked for us. We were all very impressed on the room and the lay out. The staff were lovely and friendly and helpful. But us girls just couldn't get over how wonderful the apartment was. We wanted to chain ourselves to the furniture, as we just didn't want to leave.I also want to thank you and your team, for assisting me with all the booking and the changes that I made. Not once did you or your team, make me feel like I was being a pain or a nuisance to you. You were very friendly and very helpful. I will most defiantly use your services again if I am coming back to Cairns in the future. Once again, thank you so much for all your wonderful work.Kind RegardsTamara
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Hi Sara, Thank you for the voucher. It is much appreciated. We had a fabulous time in FNQ and very much enjoyed the Island View apartment. It was very well appointed and exactly what we wanted. Most of our activities revolved around golf and we played at Cairns, Half Moon Bay, Mirage Port Douglas and Sea Temple Port Douglas Golf Courses.We found Port Douglas to be up to its usual great standard for food and service (6th visit in 4 years) but found Palm Cove (our first visit there) to be very expensive for food and the service only average by comparison. Your service was very good and efficient and we have you in our shortlist for use on future visits. Kind regards Peter
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Thanks , the rooms and the location were fantastic the best we have ever stayed in , and Im sure we will be back to Palm Cove again next time with the whole familyRegardsPeter
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Hi Sarah, Thanks very much for your email. We have a lovely break away. I am more than happy to provide you with some feedback and of course you can use it wherever you like! Palm Cove itself was great. I thought the restaurants were very pricy but I did expect that. Two restaurants in particular were great - Reef House and Spice Market. I know they have both won awards. Other places to eat were quite average in terms of the food and service but we do live in Melbourne where the food is usually of a very high standard for its price. Service was also quite slow. As we were only there for 4 full days we did not venture out of Palm Cove. We went for walks along the beach and used the resort facilities most of the time. the resort was great and the swim out apartment was fantastic! The apartment was spacious and clean and the bed was very comfortable. the only thing we thought would have been good was if we had been provided with towels for swimming/the beach. Other guests (I presume from the Mirvac apartments) had beige beach towels, whereas we needed to use our bathroom towels. We had an issue with our breakfast vouchers as they were the old vouvhers and each day we had to explain to the staff that their supervisor new all about it, which was a bit of a pain. I did think the breakfast buffet in the resort was average also. I hope this information helps you. We had a fantastic time and everyone was very friendly and helpful, including the Boutique Collections staff. We will definitely be staying again. Kind regards, Emily
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Hi Troy Both Michael and I had a fabulous relaxing holiday. The weather was fantastic and we visited the following sites:- Cape Tribulation- Mossman Gorge- Port Douglas- reef tour and snorkelling with Calypso (highly recommended)- Atherton tablelands (Mureeba, Kuranda,Barron Falls)- Daintree Discovery Centre (highly recommended)- fabulous dinner at Reef House (Palm Cove). We were extremely happy with the service provided by FNQ apartments. The website provided us with an accurate representation of available accommodation. The service was prompt and very helpful especially assisting up with hire car options, transfers from the airport. We would certainly use your service again. Many thanks Cleo and Michael
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Hi Sara, We had a wonderful holiday to FNQ. We particularly loved the island view apartments in palm cove - fantastic location and stunning apartment. The only suggestion I would make is the directions to getting the code/key for the regent apartments in cairns were not clear on sheet that was sent and it took us about an hour to find someone to let us in (which was tiring with a toddler waiting in the heat). Once we located Craig it was all fine.Happy for comments to be uses Thanks Julie
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Hi Sara, We had a wonderful holiday to FNQ. We particularly loved the island view apartments in palm cove - fantastic location and stunning apartment. The only suggestion I would make is the directions to getting the code/key for the regent apartments in cairns were not clear on sheet that was sent and it took us about an hour to find someone to let us in (which was tiring with a toddler waiting in the heat). Once we located Craig it was all fine.Happy for comments to be uses Thanks Julie
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Dear Sara,We had a great time at the Sea Temple, and really loved Palm Cove.Sea Temple was everything we hoped it would be, and the 2 bedroom apartments were really big and offered plenty of room for all of us to have our own space. Your ground operator was fantastic, and we ended up booking a hire car through them as they were very helpful and friendly. The whole booking process was so easy, and your staff very helpful in giving us all sorts of assistance including recommending a babysitting service (which we used and our kids loved!). Thankyou for the $100.00 voucher. Even before we got this we had already decided to return next year, but next time it will be a toss up between the Sea Temple or Beach Club. We will be in touch!Once again many thanks,Leanne
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Thanks Sara, we had a wonderful time. Leo and Helen were most helpful and very friendly, the accommodation was of excellent standard. We did many things Daintree River Cruise, Lake Barrine, Waterfall Circuit, Paranella Park (an absolute for any visitor), Babina Boulders, Port Douglas, Hartleys Crocodile Park (an absolute must), Karanda, Cairns Botanical Gardens, Cairns Swimming Pool, Rusty's and Night Markets. Your services have been excellent and we love the emails and the updates from FNQ they are very personable. Thanks again for making our trip to FNQ a fantastic time. Kind regardsCAROL
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Hi Sara, Thanks for your follow-up email. FNQ is a very special place. We found that a week was just not long enough. Activities we participated in were as follows: 1. Drove to Kurranda, went to Barron Falls, walked the markets, road the Skyrail back down. Excellent day although raining.2. Hartley's Crocodile Farm - well worth the visit.3. Reef tour on The Wave Dancer to Lowe Island - snorkelling etc. Highly recommend The Wave Dancer - Biggest highlight of our trip.4. Daintree - Cape Tribulation etc., swam in Gorge, Thornton Beach and Cape Trib Beach. Went as far as the road would take us without having FWD. - very special experience.5. Other experiences we had was the shopping, Casino (although Zoo was closed at Casino at time of visit), Trinity Beach, Palm Cove, Holloway Beach. Eating was great. Weather was perfect. Blue Lagoon Resort was an excellent place to stay - highly recommend it. One of the bedrooms air conditioning unit was not working which made it a little uncomfortable for 1 couple staying. We were informed that it would be fixed the next day but that did not happen, however we were discounted for this inconvenience. The only suggestion I would have is maybe a dumb waiter being installed for lifting luggage to the top floor. This would make things a lot easier for the elderly. All in all this was a memorable holiday and would highly recommend Cairns etc. as a holiday area. Regards Sue
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Dear Sara, Our holiday turned out really good, we have been to Cairns before so new a bit about the area, the unit was good, larger than expected and had everything we required. It was a good location close to the city centre and with a car we were able to travel around. We had not seen the Daintree or Cape Tribulation before and were able to see both in the one day, which was great. We also revisited Karanda and the Baron falls. We went swimming each day at the northern beaches which was also really good. We hope to holiday in Cairns again next year although at that time we would like to stay at one of the beaches in a similar style apartment, although a front facing rather than court yard would be preferable at Yorkeys Knob, Trinity or Palm Cove. We will inquire closer to the time. Regards, Leigh
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Hi Sara we had the best holiday ever everything was fantastic and i could not fault a thing we will definately be doing it again next year best holiday fantasic helpful staff great helicopter flight over the outer reef did the Kuranda train and skyrail we also filled out the form for peppers it was all one hundred percent thankyou again Sara regards jenni and grahamit is also ok to use our comments as it was the best break we have had in years thanks Sara for all your help and advise Jenni
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Hi Sara, Just a quick email to say a huge thank you for all your help and guidance which made our stay most enjoyable. Our apartment (City Plaza) fitted all our needs perfectly as outlined in my initial request form to yourself. Both the apartment and outdoor areas , pool and barbecue were immaculate and could not fault them in anyway. We had an adventurous holiday, ski diving on mission beach, (amazing!) bungee and minjin swing proved to be one of the major hi-lights. White water rafting, hot air balloon and quadding all proved a huge success within our group. The night life in Cairns also did not leave us down with fantastic bars restaurants and overall welcoming ambiance. I would highly recommend Cairns to anyone and would like to thank you most sincerely for all your help in making this one of the most memorable Christmas and New Years we have had. Kind Regards Maureen
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Hi Sara Our stay at Central Plaza was nothing short of awesome! This property was a wonderful stay and extremely family friendly environment. The 3 bedroom apartment was spotlessly clean, spacious and very confortable. The apartment was equipped with everything and in great working order. The managers Ian and Fiona were friendly and extremely helpful and take pride in their property. The bbq areas/pool areas were perfectly maintained. The pool area is large and the kids loved the whole layout. The small personal touch such as supplying sunscreen, sauces, salt pepper etc near the bbq I thought were a really thoughtful touch! This property is extremely affordable and perfect for families. I would definately recommend. Congratulations to Ian and Fiona in the success of a creating such a positive environment for their guests. We have all come back to work refreshed for the New Year :) FNQ Apartments - Sarah thank you for your quick, efficient service. Your response to my request was professional and the great rates you guys offer is outstanding. I would certainly use your service again :) Thanks again for your great service . Happy New Year :) Petrina
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dear sarahhad a great time in palm cove and port douglas both the room at the sea temple at palm cove and the cayman villas at port douglas were excellent exactly as shown on you website. your service etc was also excellent thank yousue
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dear sarahhad a great time in palm cove and port douglas both the room at the sea temple at palm cove and the cayman villas at port douglas were excellent exactly as shown on you website. your service etc was also excellent thank yousue
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How lucky am II live just ten minutes drive from Palm Cove and at every opportunity I try to visit, even if its just for a coffee, lunch or dinner for two in one of the many fabulous restaurants on the esplanade. Last weekend hubby and I decided to spend a long weekend at Palm Cove. I must admit it was great packing the bag and within ten minutes we had reached our destination. But no matter how far you are from Palm Cove the moment you arrive you feel relaxed and in no time at all you are in holiday mode. Its just great to see couples walking hand- in- hand along the esplanade, kids playing on the beach and families spending quality time together.We were fortunate to stay at Island View Apartments and I can only say WOW the apartments are amazing. As we entered we walked through the media lounge furnished with a huge LCD television with surround system, stocked with dvds and board games for all the family. The kitchen is to die for and has everything for the fussiest entertainer. The lounge with its comfortable leather sofas opens out to my favourite place of allthe verandah. It is here that we spent most of our time. It was hard to drag ourselves away from relaxing on the verandah just soaking up the incredible ocean views. Each of the apartments at Island View overlooks Palm Cove beach with its swaying palm trees and takes in the Far North Queensland Coast from Double Island to Cape Grafton.The master bedroom also opens out to the verandah and there is nothing like drifting off to sleep listening to the sound of the ocean.We did manage to venture out for dinner and I must admit I find the Sebel Reef House restaurant difficult to beat. The location, food and service are spot on. Dining at the Reef House is a treat and I have never been disappointed.Our last night at Island View we cooked a delicious seafood platter on the barbecue and watched the light dim, thinking how lucky are we..There are many reasons to stay at Island View, the apartments certainly do boast quality and style but the most important reason to stay at Island View is just simply because you deserve it
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Hi this is Vince, Jenny's husband. Replying for both of us.As it was a special occasion long weekend we could have considered other Palm Cove locations, but for what we wanted this turned out to be very appropriate.The resort itself is setup for families rather than couples , but we expected that, else we enjoyed the facilities provided.We choose Mantra Amphora ahead of others for its central location in Williams Esp. and it was an easy walking distance to all the eateries which is what we wanted.Our holiday turned out incredible due to the great weather and a wonderful day out spent at Cape Trib. Jen was very happy with service you provided Troy as she always has a million questions.Thanks again and we gladly recommend you to all our friends and acquaintances.Regards Vince
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