Testimonials

Listed below are some of the comments we have received from past customers.

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Hi Sara, We had a fantastic time in Cairns! The itinerary was excellent and the free time well planned. The accommodation was centrally located, very clean and met all of our requirements. The tour guides were very knowledgeable, in particular Shane from Tropical Horizons who took us on the Atherton Tablelands and waterfalls tour. He was enthusiastic, went out of his way to cater to everyone's needs, eg buying fresh bananas by the roadside and not rushing us. He also took the time and effort to learn and remember all of our names. Thank you for al of your help and organisation for a fantastic family trip. It was much appreciated and we would highly recommend you! We may not return to Cairns for some time (other places to see first) so we may pass on the generous voucher to our family and friends. Again thank you for your kindness, assistance and support which have all been marvellous -- and such a high standard of service! Best regards, Adelaida and Anthony
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Dear Troy, We did enjoy our stay at Mantra Amphora Apartments. The resort was well maintained, the large pool was always clean and plenty of room for both children and adults to have their own space. Our apartment was very spacious and well planned enabling us to have our privacy but with easy access to surrounding gardens and parking. It was an easy stroll to the Deli, corner convenience shop, Hotel and of course some beautiful restaurants. We would have no hesitation in making a return visit and recommending Mantra Amphora to our friends. We did not participate in many activities as what we wanted from this holiday was rest and relaxation and we spent our time reading and swimming in the pool with a visit by local bus into Cairns on one of the days. We were happy with the standard of service offered, on arrival we were taken to the apartment, given all the information needed and then left to our own devices but told if we wanted anything we only had to contact the information centre. It is o.k. with us if you use some of these comments on your feedback page and thank you once again for all your help. Regards, Barbara and Keith
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Hi Sara, Sorry for the delay in responding to your email - we continued on to New South Wales and Victoria so have had a lovely extended holiday, but now back to reality!! We were delighted with our apartment in Cairns - it was exactly what we were hoping for and the staff and facilities at the apartment were excellent. The location was better than we expected with regard to its central location in Cairns. We booked one tour through FNQ and this proved to be easy and convenient. I was also very pleased with the service and assistance from FNQ staff. When our original choice of apartment was unavailable an alternative was suggested at the same price and I believe the alternative was of a much more superior quality and location. I have always previously booked accommodation through an internet provider, but was delighted with the personal assistance and prompt responses from FNQ staff in booking our accommodation and tours. It was my parent's first trip to Australia and I know that they loved their time in Cairns and that part of the trip proved to be very memorable! Thanks for all your help Sara - I will certainly use FNQ again! Kind Regards,Emma
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Hi Tony,We had a fantastic time in the gorgeous beachside village of Palm Cove. we stayed at the mantra amphora for 11 nights and thoroughly enjoyed our stay. Your arrival and information staff were excellent, really friendly with helpful advice. our apartment was spacious and clean with a beautiful view. The area itself was ideal for honeymooners, being by the beach but still serene with plenty of lovely restaurants around.Many thanks for a wonderful stay, looking forward to our return visit!,M
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Hi Troy,What a surprise! A most unexpected, but welcome email from you.This holiday was all about total R & R for both my senior mum and myself.So essentially, short of moving to sleep, eat and soak up the sunshine, we fulfilled our intention to perfection!On arrival we were very warmly greeted at Boutique Apartments in Plam Cove and driven to Sea Temple. All details of the booking and resort were thoroughly explained to us on arrival at the apartment by your representitive. Resort was absolutely wonderful! We did feel the soft furnishings in 104 are perhaps in need of a re furb. Floor mats and cushions on lounges just passing the standard of the apartment and resort itself.This would be our only "negative " really...so nothing to major at all!!We would have no hesitation in using your service again, or recommending (already have) your business to family, friends and colleagues.Many thanks for the follow up..what a refreshing gesture in today's "crazy" world we live in.Christmas Cheers to all at FNQ,Kind Regards,Bron
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Hi Sara, good to hear from you. We had a great holiday, the room was even better than the pictures that we had seen, the resort and the facilities plus all the staff were great, it was a great process from the first time i e-mailed you until the end of the holiday. We went to the lion safari park, Hartleys crocodile farm, the skyrail, and then we just went into Cairns for a look on the last day. Hopefully you will hear from me in the near future as my new wife and i both loved it and want to come back at our next holiday, thanks for all your help, Greg.
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Hi there Sara sorry about the delay in the reply but busy time of year.We had a wonderful holiday thank you transport to & from airport great. The house was perfect we loved it so much, had a problem the pool motor kept blowing fuses in the house & we had no aircon for a night the pool wasn't working for a few days but we still used it but filter & everything was fix quite quickly the guy Jim who looks after the place was quite efficient.The green island tour was a bit of a let down but only because there was a storm the night before so not their fault.I will be recommending you to friend I found your staff very helpful with my enquires.Thank you & thanks for the voucherAngela
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Hi Sara,Everything was great family had a good time, but as usual too short.This is the second time I have used FNQ and will continue doing so ,prompt and personalized service which is great-I changed my dates a few times but you guys handled this without out a problem and in a very courteous manner-unlike some other companies I have used in the past .Keep up the good work and once again THANK YOU. Kind Regards Warren & Lin
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hi troy thanks for the email,the accommodation was excellent all that we expected and a great location.barrier reef tour booked through office with Calypso fantastic.skyrail to kuranda spectacular.all in all a great holiday and we will definitely be back in Port Douglas.thankyou for your assistance yours sincerely anna
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Hi guys, We had a really great time, i think we managed to make the most of just about every second of our holiday.. we went to josephine falls, the daintree, mossman gorge, went on a horse ride, went to cape tribulatuion, ent to kuranda, went out on the reef, (which was an interesting day with the swells apparently being up to 2-3m) but otherwise all great!! it was probably the best holiday we have ever had!! The appartment was beautiful, very clean and seemed brand new! Also the staff at Getaways on Grafton were very accomodating with our departure requests. I would say thank you to everyone who made our holiday what it was! Happy new year also. Hannah
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Hello Sara,Thankyou for your assistance with my holiday it was awesome. Our accommodation was great. We were able to see Kuranda via the sky rail and go to green island for a snorkel.Also spent some time up in the Atherton tablelands swimming in the crater lakes and creeks.all in all a great holiday.Thanks again for your help.John
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No Worries, ( very Oz ) A. Having not been to Australia before, we stayed with friends for the first week when we arrived in Sydney. They have been up to Port Douglas many times and use it as there regular holiday destination at least once a year. So they told us that we needed to do 10 days for some relaxing time. After finding your web site, I can honestly say it was the easiest holiday to book and sort out that I have ever done. We do own an apartment in Spain which we also rent out in the summer, but if we could have staff as friendly as yours at the destination we would be more than happy. The accommodation was fine and really quite, just what we were looking for, and the location was spot on for convenience. It was exactly like you told us. I Delt with Helen and Troy regarding the bookings and they were fantastic with their knowledge and what to do when we were there. The trips we took were really well done from diving off the reef to the rainforest and cable cars, and even being told about the cane toad racing ! Although Karen my wife was the one doing the chasing around the table. Again it was very easy to book things through the reception and your staff are a credit to your company. B. The standards you give is excellent from our own personal point of view. I would recommend you to anybody who was thinking of taking a trip to Oz, I have forwarded the voucher to our friends who live there and after telling them about the quality of our stay, I think they will be using you in the future. Thanks again for making our time in Port Douglas really special, and after spending New Year on the Gold Coast at Surfers Paradise in Cyclones thanks for giving us great weather up there for the 10 days, at least we got the tan to go home with. Please send my regards to Helen and Troy it was a great pleasure dealing with them. Thanks again, Love Nick & Karen xx
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Hi Sara,I had a fantastic holiday, had to drag me kicking & screaming onto the plane to come home!!!! Skyrail was terrific, very organised and easy to follow where I was going and where I had to be to catch the train back to Carins . Views to die for!!!! Kuranda was a very friendly and beautiful place to spend an idle couple of hours.The Cape Trib/Daintree tour was just breathtaking!!! Scotty our tour guide was just fabulous, very friendly and made our trip very enjoyable. The scenery was so incredible I think I took about 50 or so photos!!!!! Would highly recommend this tour!The Southern Cross Atrium Apartments were great, a very high standard of apartments & would definitely stay there again. Being located next to the shopping centre, you cant get much better than that!!! The Palm Villas were nice as well, not as new inside compared to the Southern Cross, but still had everything I needed, having AUSTAR in both accommodations was a bonus!!! All in all, had a wonderful time, cant complain about anything, was all good!!!! I dont mind if you use my comments. Thank you again to both you & Megan in arranging my accommodation/tours & transfers. You definitely took the hassle & stress away from me so I could actually enjoy my holiday. Thankyou again & will definitely let you know if you can book my next FNQ holiday!!Cheers,Simonne
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Hi Sara,I had a fantastic holiday, had to drag me kicking & screaming onto the plane to come home!!!! Skyrail was terrific, very organised and easy to follow where I was going and where I had to be to catch the train back to Carins . Views to die for!!!! Kuranda was a very friendly and beautiful place to spend an idle couple of hours.The Cape Trib/Daintree tour was just breathtaking!!! Scotty our tour guide was just fabulous, very friendly and made our trip very enjoyable. The scenery was so incredible I think I took about 50 or so photos!!!!! Would highly recommend this tour!The Southern Cross Atrium Apartments were great, a very high standard of apartments & would definitely stay there again. Being located next to the shopping centre, you cant get much better than that!!! The Palm Villas were nice as well, not as new inside compared to the Southern Cross, but still had everything I needed, having AUSTAR in both accommodations was a bonus!!! All in all, had a wonderful time, cant complain about anything, was all good!!!! I dont mind if you use my comments. Thank you again to both you & Megan in arranging my accommodation/tours & transfers. You definitely took the hassle & stress away from me so I could actually enjoy my holiday. Thankyou again & will definitely let you know if you can book my next FNQ holiday!!Cheers,Simonne
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Morning SaraThe place was fantastic we went for a swim up apartment instead of studio. I was very uncertain when reading comments about the Sea Temple on the internet. But when we arrived I was shocked on how nice it was. The apartment was equipped with everything you could need but yet it still had the look of a resort. The swim up apartment is definitely worth the extra money, the staff was so friendly especially Alex at the pool bar he was just so helpful nothing was ever too much trouble. Booking through FNQ saved us so much money. All was done before we arrived which meant no checking in and filling out forms. On the last day my partner got sick and was advised not to fly so we had to stay an extra night I just want to say a big thank you to Rebecca she really looked after us.Ive already recommended FNQ to all my friends at work and will defiantly be back very soon ourselves
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Hi Sara, Thanks for the email and the discount voucher, much appreciated. Our stay at Regency Palms was great as always. We have stayed there 5 or 6 times now and it's prefect for our family. I have found it quite hard to find reasonably priced 2 bedroom apartments that allow you to have an extra bed for a third child. Your website is very useful for us as we travel to Cairns about 4 times a year. I appreciate you giving me options when I'm looking for places to stay so I can chose what I think is most suitable. From now we'll be booking at Regency Palms but if they are full I know you'll provide other options for me. Thanks again for your help and feel free to use any of my comment,Kind regards,Jody.
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Hi Sara We had a wonderful holiday in Cairns, and would like to go back one day. We visited Palm Cove, Trinity Beach which are really lovely places. We took a boat out to Green Island and then on to a glass bottom boat which we really enjoyed we also took a ride on the Sky Train definitely not to be missed it was just fantastic. We would have liked a bit more time in Cairns as there was other trips we would have like to take. The only down side to our trip was we booked an apartment with a garden view, when we checked in to our accommodation the only view we had was a blank wall!!! When we mentioned this we were told that there was no accommadation with a garden view that this was just the name given. We asked to be moved which was no troble at all but we did have to pay extra so this was a bit disappointing.CheersPauline
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Hi SaraEverything was fantastic - was very sad to leave and can't wait to visit again!Cairns is an ideal base for the region. We visited everywhere from Cape Tribulation, the Daintree, Mossman Gorge, the Reef and the Northern Beaches - all were stunning.Southern Cross Atrium Apartments were also perfect. Great location and beautiful inside. The service we received there was also fantastic.Feel free to add my comments to your website and thank you for the voucher.Thank you for all your help in booking the apartment and also for this follow up - it has all been very much appreciated!ThanksTenia
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Hi Sara, Sorry for not getting back to you sooner.( only just got back to work today ) We had an absolute ball up north, everything went extremely well and we were happy with everything. The accommodation was spot on and I would recommend staying there to anyone,very nice room, great location and views, close to all restaurants and with having the hire car a great place to base ourselves. Some of the activities we had were: reef trip ( Poseidon ), Mossman Gorge, Kuranda Skyrail, Port Douglas markets and day trips into Cairns. We honestly had a great time and were so happy with the standard of everything and everywhere we went and did. Thank you once again for all your help and organisation and it is o.k to use any of these comments. Cheers Mark
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Hi SaraThanks again for the great service. I think you will find you will have a lot more people from Thursday Island contacting you for accommodation. I have been thrilled each time with your service and have not hesitated to recommend you to others.This time, I stayed at the Mantra Trilogy in a 2 broom apartment and it was perfect. My friend and I also had a 3 hr treatment - facial, massage and pedicure - at the Trilogy Spa.RegardsJanelle
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