Testimonials

Listed below are some of the comments we have received from past customers.

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Hi Sara, We had a great time on our holiday. The apartments were beautiful and location was great as we were on our honeymoon it was good that we were not in the city as we got to relax and enjoy the facilities instead of shopping and spending money!!! Although we did check out Cairns city through the shuttle bus which was very convenient As we were married the week previous it was great that we could just book our holiday through FNQ with everything taken care of eg. transfers, pick up etc.. Your service made our time a lot more relaxed and the package with activities was everything we wanted to do so it was great that we didn't have to arrange anything. We were very impressed with Cape tribulation driver he was fun relaxed and very kind as we left our mobile on his bus and he kindly returned this for us!!! I could not fault your service as we had a great time and didn't have to worry about a thing I will be definitely recommending your service to all our family and friends and will definatley keep you in mind for our next holiday :) Kind Regards Melanie
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Dear Sarah, Sorry about the delay in replying to this email but I'm just back in the office. The holiday was absolutely wonderful and I appreciated all your effort in organising it and making our trip absolutely perfect. The accommodation was brilliant and we were more than pleased with your very professional service. We were after a more laid back holiday and I appreciated that I was able to call you and organise a car etc. promptly without any hassle. Yes, please go ahead and use my feedback. Thanks again for all your help and the attached voucher. Kind Regards, Sue
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Hi Megan Would be more than happy to forward some feedback for our stay in Cairns - the apartment was great everything just perfect in everyway with the resort - we dined in one of the Palm Cove restuarants every night - went out on a Day boat for some scuba diving - jet boating and to paronella Park down in Innisfail plus of course managed to squeeze in some shopping. All in all we all had a great time - would stay again without any hestation. Cheers Karin
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Hi Troy,As for your questions my pleasure to help and here are my answers to your questions:a) your impressions of your holiday and the activities that you participated in?We all really enjoyed our stay and the activities were all excellent, I guess the reef boat was not my thing as I wanted to go on a smaller vessel but it wasn't available so the only thing available was the big boats, hohum it still worked out fine and the staff were lovely.b) the standards and your satisfaction with our services?Brilliant I would have no hesitation in recommending you or the apartments to anyone else. I would like to thank both you and Craig at the apartments for all your help and lovely service and making the holiday a winner for my aunties I really appreciate it.Absolutely no problem in having my comments posted on the web.Thanks once again.Darshna
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Hi Megan Just a quick email to let you know that despite the wet wet wet season weather of last week, we had a thoroughly enjoyable and memorable holiday in Cairns..we thank you sincerely for your expertise and assistance in planning our holiday, even though things didnt always go to plan due to the weather! Our accommodation at Southern Cross was adequate for our needs and the assistance received from all their staff was faultless.our room was absolutely spotless and we were also given a surprise linen change mid week. Our tours were fantastic despite the weather..we have sent a note of thanks to Horizon Tours also..the only disappointment I had was not achieving my long time dream of travelling the Kurunda Rail. We look forward to visiting Cairns again sometime soon! Please keep us informed of any specials. Once again thank you sincerelyCheersVal & Bill
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Hi Troy, The Mantra Trilogy in Cairns was great ! , A 10 second stroll and you're in town , 5 minute stroll and your at the mall , board walk was only across the road , great restaurants at the door step , rooms were clean and tidy , looked very new , great pool , staff were helpful. In Cairns we did reef trip with Silver Sonic , the day was not a nice day rain and strong winds half the boat were sea sick and not that sheltted at the reef either - i was thinking they could have given us option for another day or a voucher for another trip as we could not see alot snorkelling.The high light for us was the Sky rail - 4 hour return trip , awesome sights and great food.Hired a car for three days and went to Port Douglas , Palm Cove , Crocodile farm , and all the other stops on the way to Port Douglas.The weather was ok it rained 75% of the time but it was the season but still warm. Thanks for your help with our trip !!! Lance and Nicky
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Hi TroyThankyou for you welcome home email unfortunately the reality of being home from holidays is fast sinking in as I weave my way through 300 emails however I had fully intended writing a letter to FNQ Apartments upon my return to thankyou all personally for the wonderful holiday that my husband and I had in Palm Cove. The apartment that we stayed in which was the Amphora Palm Cove was absolutely beautiful and very spacious, I was very impressed with the cleanliness of our apartment also and our spectacular view over the swimming pool that made for a wonderful sunrise every morning to greet our day. The staff at FNQ were just lovely and not could not have been more helpful - we very quickly settled into our apartment and our new environment with their great advice and good tipsThankyou once again for everything and look forward to returning to Palm Cove again.Kind regardsDawn & Ian
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Megan. Super holiday. Thanks for your help in the bookings. All went well. Most of the trips we organised ourselves. Palm cove was excellent. Great value for money,very helpful staff. Malcolm
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Hi Sarah, In responding to your email:a) we had a great holiday. we went white water rafting (which was probably our favourite) and we also went on scenic railway and skyrail (which was good- we really enjoyed the our time in kuranda going for walks and exploring the town. We also went out on the reef (not booked through you guys) and spent 3 days in cape trib. b) we were happy withe service you provided and had no issues with any of our bookings. everything was well organised and everyone we dealt with was very friendly and helpful. Services were generally to a high standard. Thanks, hope this is of assistance. Regards, Jenna
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Hi Sara,Thanks for your email. We had a brilliant time. The weather was great, the unit was terrific and it was just the getaway that we needed! I'm heading overseas next week but will certainly be looking to holiday in palm cove again maybe next year when I can return from OS. I'm happy to provide the following comments for your web site....a) your impressions of your holiday and the activities that you participated in.Palm cove is my favourite holiday destination in the country. Sea Temple is an absolutely amazing getaway. We enjoyed a day spa, leisurely sleep ins, lounging by the pool, walks along the beach and dining along Williams esplanade. We were also close enough to Port Douglas for a day trip to the markets and mossman gorge for a swim! 10 out of 10 for a totally relaxing holiday destination and experience! I can't wait to come back.....b) the standards and your satisfaction with our servicesFNQ apartments were fantatic! We had an amazing unit and everything was organised as promised! The service provided by FNQ apartments was excellent and the rates were terrific! Ill be using them again for my next trip to FNQ! Thanks Sara and team!CheersBrendan
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Hi Sara, We consider ourselves fortunate to have found the Central Plaza Port Douglas through you. It is a very comfortable resort that compares with the best RCI resorts we have stayed in in the USA. The Owner Management team of Fiona and Iain were extremely friendly and helpful. The apartments were clean and well fitted out with all our needs. They are close to the main street where all eating and shopping outlets are located. Very convienient. Our tour to the GBR with Quicksilver was well organised and we had a wonderful time. The Shuttle service to Port Douglas and back to Cairns was very good. Our quick trip to the Tropical Rainforest in Cairns was beautiful. The cable car ride was breathtaking. All in all a wonderful experience that we shall talk about to all our friends and family. We shall always recommend FNQ Apartments to them. You are free to put this feedback on your website. Hiroo
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Hi Sara, Many thanks for booking the apartment, which we found excellent, the accommodation and pool were superb and its location was perfect for the beach and town. The trips were also excellent and pick up were prompt every time. We're in Perth with friends and unfortunately going back to the UK on Saturday, we look forward to returning some time and will recommend yourselves to friends who are planning to visit cheers Paul
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Dear SaraWe had a fabulous trip to the Far North, but unfortunately it just wasnt long enough, next time it will be for 5-7 days.We enjoyed a day trip to Green Island which was great, the fish and coral unbelievable, we managed to spot a couple of stingray and even a small shark.The Daintree was beautiful very picturesque and the weather great, we called into Port Douglas on the way back to Cairns and couldnt believe how much it had grown since we were last there 15 years ago. We spent our last day at Palm Cove and surrounding beaches which was a joy.Our accommodation was fanastic, everything we needed was on hand and the service of FNQ was above and beyond and would recommend this to any of our family and friends, a great way of booking on the net and knowing that your get great service, thank you so much for a great 3 days.RegardsLinda & John
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Hello Megan, My sisters and I had a lovely few days break at the Island Views Apartments. We were very impressed with the apartment. It was equipped with absolutely everything one could possibly need. The personal BBQ was a real plus! Our activities were very limited, as we used the time to just relax and unwind from our busy home schedule. We visited the casino, where one of my sisters had a good win on the pokies and on other evenings we either ate out at local venues or cooked on the BBQ. We even caught the bus into Smithfield on one occasion. This is the first time I have ever used public transport in Cairns and it was a good experience. However most of our time was spent in sleeping in, reading, walking, and having a few glasses of wine in the evenings and generally catching up with one another. We were very happy with the service provided by FNQ Apartments and will definately use you for future bookings. Everything was clearly defined in your emails and we knew exactly what to expect. You may use any comments I have made. Thankyou very much for the voucher, I'm sure it will come to good use. If anyone asks about what activity to do, I suggest that they hire a car and drive down to Innisfail, then up the Palmerston Range and have lunch at the Millaa Millaa Teahouse. We did that in the week before we stayed at Palm Cove, and my sisters who are from Melbourne absolutely loved it. The drive is very scenic and the lunch taken on their rear deck overlooking the farmlands was just superb! Once again, many thanks for all your help. Best regards, Stella
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Dear Troy, We really enjoyed staying at Palm Cove. We had a relaxing holiday mainly spending our time by the pool ( of which there were a few to choose from) . We hired a car and went to Port Douglas one day and Cairns another day. We really enjoyed Cairns, especially the Lagoon area, the boardwalk and the children's playground area. There were lots of places to eat and we enjoyed walking around Cairns. Your help in organising this holiday was really appreciated. The accommodation was lovely. As we had the cot in the main bedroom we found it to be a bit squashy but we managed. The apartment had books, DVD's and games which we all took advantage of. We spent a few days at the Novotel Pool which the kids really liked (especially the slide) . regardsWilma
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Hi Troy.Thank you for our welcome home email. I am sitting now in 12degree "heat". I definitely know where I would rather be. Thank you for making our holiday at Island View apartments Palm Cove a holiday to remember. From the original enquiry with FNQ to our check out it was all done with ease and professionalism. Our apartment was amazing and more than lived up to our expectations. It was clean and had all the little extras that make you feel welcome. The view from our balcony was absolutely incredible and listening to the waves at night so soothing. Rebecca was very helpful and the few questions I had she was able to answer them straightaway. The holiday in all was superb. The weather did not let us down nor did the friendliness of all we dealt with. Would recommend anyone to book with FNQ. Also many thanks for allowing us a late check out on our departure day as this enabled us to change into our winter gear for arriving back in Melbourne.Will definitely be back.Regards Joy
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Hi SaraWe were very pleased with the service from both yourself and the managers, Ian and Barbara at The Meridian. To be honest the website does not fully do justice to the service we received at the resort where Ian and Barbara were most welcoming and helpful. They helped us to arrange the tours we went on and ran us to the local supermarket so that we colud buy any food we needed. This was a great bonus as the heat was more than we were used to. The apartment itself was great.We only had 3 days and in that time we went to Green Island, visited Port Douglas and went on the Kuranda Skyrail and Railway. All three days were most enjoyable and the Skyrail day was a particular treat.I would be happy for you to put our comments on your website feedback page, both you and Ian and Barbara deserve the highest praise for you efforts.Kind regards Alan
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Hi SaraThank you for giving me the opportunity to provide feedback.To be honest, I was somewhat anxious about the holiday as I had never booked through an agency like yours and was worried that the service at the hotel would differ. Im pleased to say I was not disappointed. I was totally impressed and satisfied.a) the hotel was magnificent, especially the room. The service and cleanliness was great and the location terrific. The hotel staff were fine-not overly enthusiastic but perfectly fine. I did not participate in any activities as just wanted a relaxing holiday, so cannot comment on those.b) your service has been impeccable. Speedy, professional, personal and far exceeded my expectations and the experience I had with travel agents. I wish you operated in other areas besides FNQ and the Gold Coast as Id definitely utilise your service again.If you require further information or detail, please do not hesitate to contact me.Kind RegardsCarmel
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Hi Troy sorry for the delay (the old story, twice as busy catching up when we get back!!!).Firstly thank you so much for arranging everything. The accommodation exceeded our expectations. The best thing (and can you please pass this on to the property managers) was having more than one nights worth of powder for the dishwasher, plenty of dish washing detergent, glad wrap salt and pepper, plenty of tea and coffee etc funny (must be a mother thing) but that was what really impressed us, oh and the free local calls that was extremely handy (especially as my husband needed to have a tooth pulled out at a dentist on the Saturday in Cairns not planned!!!!). The only problem we had was the clothes dryer kept cutting out after about 5 mins being on (I meant to tell the property managers but I forgot cause the clothes dried just as well on the balcony!!!!).Answers to your questions:(a) Loved the accommodation it was also a lot bigger than we envisaged (and the bathrooms were just fantastic), we went on a private charter (organized by someone else) to the inner reef, did the sky rail/train and spent a day at Mossman/Port Douglas.(b) Your (and the property managers) service was fantastic. I must admit I was a little skeptical when advised to check in at a place other than the resort, and then told that we would be driven to the accomm. I hadnt encountered a set up like that before and was a little wary about the standard of the accommodation. However it far exceeded my expectations and I was rather glad we didnt go through the actual resort as they couldnt pester us about things (or try and sell us stuff we didnt want when we were on site). When we return we will definitely book through you again. We especially like the leave the keys in the room and close the door behind us - for a couple with two very small kids it was very convenient. Thanks again Troy we just had a fantastic holiday.Kind regardsGiselle
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Hi Troy,My husband and I celebrated our 10th Wedding Anniversary whilst staying in Palm Cove. We absolutely loved the Sea Temple. The swim out apartment was sensational. First class all the way. We definitely felt like king and queen whilst our stay. As we are regular travelers to Cairns, we totally chilled out. We have seen all of the beautiful sceneries of North Queensland on our previous trips. The only visit I managed was a fantastic one hour massage at the Sea Temples Spa Centre. I left leaving totally revived and feeling all brand new again. We wined and dined in some great restaurants in Palm Cove and Cairns.We will definitely be in touch with you soon as we are looking at coming back up there in September with the children. Hopefully we can get apartment 105 again. What an amazing experience!!Thank you also for your reminder e-mail before we left. Dennis and I were extremely happy with your services and great communication whilst arranging our holiday.Regards,Helen
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