Testimonials

Listed below are some of the comments we have received from past customers.

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Hi Sara, We consider ourselves fortunate to have found the Central Plaza Port Douglas through you. It is a very comfortable resort that compares with the best RCI resorts we have stayed in in the USA. The Owner Management team of Fiona and Iain were extremely friendly and helpful. The apartments were clean and well fitted out with all our needs. They are close to the main street where all eating and shopping outlets are located. Very convienient. Our tour to the GBR with Quicksilver was well organised and we had a wonderful time. The Shuttle service to Port Douglas and back to Cairns was very good. Our quick trip to the Tropical Rainforest in Cairns was beautiful. The cable car ride was breathtaking. All in all a wonderful experience that we shall talk about to all our friends and family. We shall always recommend FNQ Apartments to them. You are free to put this feedback on your website. Hiroo
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Hi Sara, Many thanks for booking the apartment, which we found excellent, the accommodation and pool were superb and its location was perfect for the beach and town. The trips were also excellent and pick up were prompt every time. We're in Perth with friends and unfortunately going back to the UK on Saturday, we look forward to returning some time and will recommend yourselves to friends who are planning to visit cheers Paul
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Dear SaraWe had a fabulous trip to the Far North, but unfortunately it just wasnt long enough, next time it will be for 5-7 days.We enjoyed a day trip to Green Island which was great, the fish and coral unbelievable, we managed to spot a couple of stingray and even a small shark.The Daintree was beautiful very picturesque and the weather great, we called into Port Douglas on the way back to Cairns and couldnt believe how much it had grown since we were last there 15 years ago. We spent our last day at Palm Cove and surrounding beaches which was a joy.Our accommodation was fanastic, everything we needed was on hand and the service of FNQ was above and beyond and would recommend this to any of our family and friends, a great way of booking on the net and knowing that your get great service, thank you so much for a great 3 days.RegardsLinda & John
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Hello Megan, My sisters and I had a lovely few days break at the Island Views Apartments. We were very impressed with the apartment. It was equipped with absolutely everything one could possibly need. The personal BBQ was a real plus! Our activities were very limited, as we used the time to just relax and unwind from our busy home schedule. We visited the casino, where one of my sisters had a good win on the pokies and on other evenings we either ate out at local venues or cooked on the BBQ. We even caught the bus into Smithfield on one occasion. This is the first time I have ever used public transport in Cairns and it was a good experience. However most of our time was spent in sleeping in, reading, walking, and having a few glasses of wine in the evenings and generally catching up with one another. We were very happy with the service provided by FNQ Apartments and will definately use you for future bookings. Everything was clearly defined in your emails and we knew exactly what to expect. You may use any comments I have made. Thankyou very much for the voucher, I'm sure it will come to good use. If anyone asks about what activity to do, I suggest that they hire a car and drive down to Innisfail, then up the Palmerston Range and have lunch at the Millaa Millaa Teahouse. We did that in the week before we stayed at Palm Cove, and my sisters who are from Melbourne absolutely loved it. The drive is very scenic and the lunch taken on their rear deck overlooking the farmlands was just superb! Once again, many thanks for all your help. Best regards, Stella
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Dear Troy, We really enjoyed staying at Palm Cove. We had a relaxing holiday mainly spending our time by the pool ( of which there were a few to choose from) . We hired a car and went to Port Douglas one day and Cairns another day. We really enjoyed Cairns, especially the Lagoon area, the boardwalk and the children's playground area. There were lots of places to eat and we enjoyed walking around Cairns. Your help in organising this holiday was really appreciated. The accommodation was lovely. As we had the cot in the main bedroom we found it to be a bit squashy but we managed. The apartment had books, DVD's and games which we all took advantage of. We spent a few days at the Novotel Pool which the kids really liked (especially the slide) . regardsWilma
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Hi Troy.Thank you for our welcome home email. I am sitting now in 12degree "heat". I definitely know where I would rather be. Thank you for making our holiday at Island View apartments Palm Cove a holiday to remember. From the original enquiry with FNQ to our check out it was all done with ease and professionalism. Our apartment was amazing and more than lived up to our expectations. It was clean and had all the little extras that make you feel welcome. The view from our balcony was absolutely incredible and listening to the waves at night so soothing. Rebecca was very helpful and the few questions I had she was able to answer them straightaway. The holiday in all was superb. The weather did not let us down nor did the friendliness of all we dealt with. Would recommend anyone to book with FNQ. Also many thanks for allowing us a late check out on our departure day as this enabled us to change into our winter gear for arriving back in Melbourne.Will definitely be back.Regards Joy
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Hi SaraWe were very pleased with the service from both yourself and the managers, Ian and Barbara at The Meridian. To be honest the website does not fully do justice to the service we received at the resort where Ian and Barbara were most welcoming and helpful. They helped us to arrange the tours we went on and ran us to the local supermarket so that we colud buy any food we needed. This was a great bonus as the heat was more than we were used to. The apartment itself was great.We only had 3 days and in that time we went to Green Island, visited Port Douglas and went on the Kuranda Skyrail and Railway. All three days were most enjoyable and the Skyrail day was a particular treat.I would be happy for you to put our comments on your website feedback page, both you and Ian and Barbara deserve the highest praise for you efforts.Kind regards Alan
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Hi SaraThank you for giving me the opportunity to provide feedback.To be honest, I was somewhat anxious about the holiday as I had never booked through an agency like yours and was worried that the service at the hotel would differ. Im pleased to say I was not disappointed. I was totally impressed and satisfied.a) the hotel was magnificent, especially the room. The service and cleanliness was great and the location terrific. The hotel staff were fine-not overly enthusiastic but perfectly fine. I did not participate in any activities as just wanted a relaxing holiday, so cannot comment on those.b) your service has been impeccable. Speedy, professional, personal and far exceeded my expectations and the experience I had with travel agents. I wish you operated in other areas besides FNQ and the Gold Coast as Id definitely utilise your service again.If you require further information or detail, please do not hesitate to contact me.Kind RegardsCarmel
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Hi Troy sorry for the delay (the old story, twice as busy catching up when we get back!!!).Firstly thank you so much for arranging everything. The accommodation exceeded our expectations. The best thing (and can you please pass this on to the property managers) was having more than one nights worth of powder for the dishwasher, plenty of dish washing detergent, glad wrap salt and pepper, plenty of tea and coffee etc funny (must be a mother thing) but that was what really impressed us, oh and the free local calls that was extremely handy (especially as my husband needed to have a tooth pulled out at a dentist on the Saturday in Cairns not planned!!!!). The only problem we had was the clothes dryer kept cutting out after about 5 mins being on (I meant to tell the property managers but I forgot cause the clothes dried just as well on the balcony!!!!).Answers to your questions:(a) Loved the accommodation it was also a lot bigger than we envisaged (and the bathrooms were just fantastic), we went on a private charter (organized by someone else) to the inner reef, did the sky rail/train and spent a day at Mossman/Port Douglas.(b) Your (and the property managers) service was fantastic. I must admit I was a little skeptical when advised to check in at a place other than the resort, and then told that we would be driven to the accomm. I hadnt encountered a set up like that before and was a little wary about the standard of the accommodation. However it far exceeded my expectations and I was rather glad we didnt go through the actual resort as they couldnt pester us about things (or try and sell us stuff we didnt want when we were on site). When we return we will definitely book through you again. We especially like the leave the keys in the room and close the door behind us - for a couple with two very small kids it was very convenient. Thanks again Troy we just had a fantastic holiday.Kind regardsGiselle
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Hi Troy,My husband and I celebrated our 10th Wedding Anniversary whilst staying in Palm Cove. We absolutely loved the Sea Temple. The swim out apartment was sensational. First class all the way. We definitely felt like king and queen whilst our stay. As we are regular travelers to Cairns, we totally chilled out. We have seen all of the beautiful sceneries of North Queensland on our previous trips. The only visit I managed was a fantastic one hour massage at the Sea Temples Spa Centre. I left leaving totally revived and feeling all brand new again. We wined and dined in some great restaurants in Palm Cove and Cairns.We will definitely be in touch with you soon as we are looking at coming back up there in September with the children. Hopefully we can get apartment 105 again. What an amazing experience!!Thank you also for your reminder e-mail before we left. Dennis and I were extremely happy with your services and great communication whilst arranging our holiday.Regards,Helen
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Hi Troy We had a lovely relaxing holiday thank you, just what we were in need of. The apartment was just fantastic, we had absolutely no problems at all.We were amazed at how well equipped it was, it made everything so easy as we bought food for the week from Coles.As we had quite a windy week it was great to be able to relax on the deck and close off the front part and open the side doors to let in the sun.We had a good look around at all the other accommodation in Palm Cove and decided we had definitely made the best choice for us & would recommend it for anyone wanting to travel up there. We had a day out at the reef on the Aristocrat boat (I have been previously on both the Poisedon & Quicksliver) and we had a fantastic day. It was definately the best out of the 3 boats. It is fine to use cmts on the feedback page. Kind Rgds Natasha
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Hi Troy, Thank you for your 'welcome home' mail. There were 57 of us from the UK, USA and Au. In Palm Cove for my sons wedding to his aussie fiancee. Which took place at the Angsana Chapel and Far Horizons Restaurant. We stayed in a variety of places in Palm Cove. My daughter and her family and I both stayed at the Amphora. We felt that we had the best accommodation. Cleanliness, comfort accessability, amenities and a fabulous pool area (heaps better than the Angsana). We also loved the fact that we had Vivo.....excellent eating within a footstep. All in all our impressions of the Amphora, were very good for an easy relaxed family holiday. We thoroughly enjoyed our stay and will come back in the future. We also enjoyed a few excellent trips. In particular our trip to the 'Reef'and Port Douglas.Unfortunately because of the wedding time did not allow us to do very much more. We will correct this next time. Big thank you to you Troy and your team for all the help in booking and collecting of keys etc. JOB WELL DONE! Regards, Gilly (UK) Apartment 632A 4th-14th May 2008
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Dear TroyThanks for the email.Despite the wet weather and the road works we had a most enjoyable time and will return to Palm Cove in the near future.The highlight activity was the trip to the outer reef with Quicksilver. Snorkelling and the coral viewing in the semi-submersible were unreal. Rain was not a deterrent to either of these activities.A drive through the Cairns highlands to view the Curtain Fig Tree, the Waterfall circuit, the quaint village of Yungaburra and Devonshire tea at Lake Barrine were well worth the days outing. For a relaxing day venture the Kuranda Scenic Railway followed by the Skyrail Cableway are a must. The only comments on this excursion are to wear comfortable walking shoes and be aware of the LONG queues at the skyrail terminus at Kuranda.The service provided by Troy of FNQ Apartments was fantastic. The tickets to the Scenic Railway and Skyrail were promptly provided at Freshwater Railway Station and the seat allocation of a window on the train were much appreciated. Accommodation at Island View was superb with magnificent beach and island views. The apartment facilities were excellent with the balcony barbeque being well utilised. Everything was provided and worked effectively. Waking up to the beautiful sunrise through the bedroom window wall was memorable. The apartment was conveniently located to all the Palm Cove shops, restaurants and coffee shops as well as walks along the beach.We will definitely return to Palm Cove and The Island View Apartment in the near future utilising your services again. We will be recommending your services to friends and family.Kind regards and thanks to you TroyLynda and Patrick Ps: We can also recommend Chocolat Patisserie & Caf in the Mantra Esplanade Resort, 53-57 Esplanade Cairns
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Good morning Sara,Many thanks for your email. It's not much fun being back in Melbourne after the wonderful warm weather we experienced in Palm Cove.We were thrilled with our apartment and the outlook over the rainforest. It was very comfortable and well equipped for our needs.Our son's wedding was fabulous despite the short rain storm during the ceremony.We enjoyed a trip to Green Island for some snorkelling, and shopped and lunched in Port Douglas. Palm Cove however had all we needed with a wonderful range of coffee shopping and dining venues.Your staff were so helpful and we have determined that another trip at some time is on our wish list.Once again thankyou for all you assistance,Ros
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Hi Troy,We had a good holiday, very busy, we hired a car and 1st day looked around Cairns city, next day did the 1st of our combo(We booked through you) to Green Island(Very good) then went north to Pt Douglas, next day south to Paronella Park(Very interesting) Saturday the 2nd of our combo(Skyrail, train etc) great, Sunday we drove back upto Kuranda and the Tablelands.The accommodation at the Trinity Beach Pacific was good...Thank you and your company for everything, keeping in continual contact with us, was very reassuring and we will not hesitate to recommend you to our family and friends. Thanking you againLorraine Robinson
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Sara yes, it's ok to use my comments: a) My impressions: Palm Cove was beautiful and extremely relaxing, the locals very warm and friendly. I would definitely recommend friends and family to visit.b) The service we received from FNQ Apartment was A+. The accommodation at the Sea Temple Palm Cove and transfer from the airport to Palm Cove was all arranged perfectly and we didn't have a worry in the world. I wouldn't think of trying to book accommodation any other way and would definitely recommend the service to everyone I know that is thinking of travelling to FNQ. I am storing the contact information for future reference. Thank you so very much for your brilliant service. RegardsAngela
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Hi Troy, Thanks for your email. Yes it is okay to use any comments on the website. My partner and I had a fantastic time at Palm Cove and the Beach Club resort was amazing, would have to say one of the best I have stayed in and for the price even better! Was definitely worth booking through FNQ Apartments, saved us so much and gave us the ability to be able to stay at a 5 star resort. The spa apartment was really nice and very clean. We did have a power failure in our apartment one of the days we were there but it was fixed as soon as it could be and the staff at Property Office were excellent. The resorts lagoon pool was one of the best and we loved the swim up pool bar! Thank you for making the booking effortless. The Beach Club is true paradise. CheersChristie
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Hi FNQ, the husband may pay for the holiday but aparently its the wife's duty to return a follow up email.... i don't recall stating this in our wedding vows!We absolutely had a truely wonderful holiday (honeymoon) in cairns!!!!!! the resort - the lakes resort and spa- was beautiful, it had everything that newly weds and families need in a holiday - yes it was a tiny bit away from cairns itself but the lakes bus made the 10min travel into the city quite pleasant.... all the staff we had contact with were very helpful..... the apartments were very modern and well taken care of, the resturants were also fabulous especially the buffet breakfast each morning.... and the swimming pools - words can not describe the how nice the heated spa was each night.... the day trips or tours that were organised were also fabulous - but we didn't realise how fabulous they would be until we were on the bus hearing about the day ahead.... this also lead to not being fully prepared for the day eg beach towels,swimmers etc... (not that this stopped my husband - he swam at mossman gorge in his undies and shared a towel with the tour driver) so yes a little more detail would have been nice..... we also would have like the options, for example one tour day we went to a widelife park, some of the others on the bus went off and had coffee at port douglas instead - if we knew about this sooner we would of taken the coffee option - being sydney siders we don't really need to see koala's..... however i purchased a spoon for mum there and she loved it..... Kuranda was also another beautiful day spending the morning on the train walking around the markets etc.... for 5hrs (a little too much time here) and then heading back in the sky rail, once again if given a choice we would have spent half the day on this day trip..... we both agree that our holidays in the future will entail using packages - not only was it affordable but a great way to see the main sights and relax at the same time - we both look forward to using you very soon - kinda hoping to take the kids to see the great barrier reef..... thanks for asking about our trip - yes we had a wonderful time...... we hope our thoughts and comments are of help.... Thanks again Karalyn & Alan
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To Sara,How are you? Thank-you for taking care of our needs on our holiday.The holiday at the Amphora Resort Palm Cove was Fantastic; we enjoyed many things about it. The Amphora accommodation was as described there was no disappointment when we arrived; the Greek restaurant was one of the best and our favorite place to dine. We enjoyed the zoo and crocodile adventure but by far the train ride through the forest would have to be one of the best attractions. I definitely would return for the Sunday Market and Port Douglas as well.We do thank-you for your hospitality and would love to return to Palm Cove and surrounding areas again.Thank-youJoeP.S. I will be telling my friends that Far North QLD is definitely the place to go for a Holiday
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Hi Sara, Thankyou we were very happy with our holiday with Trinity Beach Pacific. Our hosts were very helpful on all our enquires and were also happy and nice people. Both our trips were very well organised and we enjoyed what they offered . Bush Billy Tea to Cape Tribulation including the 4 wheel drive part of the Bloomfield track really well organised and I would say that we got very good value for our money. Also the Down Under trip on the Kuranda train and Skyrail back down also a very well organised trip. I would recommend both of these activites to other friends heading up that way. We also took advice about going out to the reef, and took their advice that we might not get what we wanted this time due to the weather conditions. So next time that is what we'll do. There was only one thing we felt our studio apartment lacked was power points, a small point but one I think valid. Also it would be helpful if there was also a broadband facility in the Trinity Beach Pacific Apartments. Apart from this it was a very comfortable, clean and just what we required. Yours Cathryn
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