Listed below are some of the comments we have received from past customers.
Our holiday at Angsana in Palm Cove can only be described as-- superb--. Mind you ,distinct from the forecast before we left, the weather was nigh on perfect, which can of course make or break a holiday.
The train/skyrail trip to Kuranda was excellent, particularly the cleanliness of both vehicles and the friendliness of all the staff.The town itself is obviously suffering from the lack of tourist support with the renowned market obviously not what it used to be .Hopefully that will soon be a thing of the past. In any case it is well worth the ride up & back.
Thank you for getting us on the balloon flight . That was a great experience & oddly enough you don't feel any anxiety of not having an engine & wings! The pilot & support staff were great in the help they gave us, no doubt recognising we were 80 - odd year old boilers & not young chickens any more.!! Highly recommended to anyone.
As to your service to us, I am most sincere in giving you 10 out of 10 for the promptness of your responses, your suggestive ideas & the genuine friendliness of that service. In business, no matter what you are marketing, the key to success is to give good service and you do that very well.
Trust we can use your service in the future.
Wow what a great holiday! Can't get it out of our heads!!
Thanks to you everything was fabulous, from the accommodation (at the Lakes Cairns Resort), to the tours organised by you (Green Island, Karunda and the Reef), to the self drive tours we took with the 7 day car hire, which you also arranged for us.
Everything went smoothly, including the tours (we were rapped when we found out our reef tour had been upgraded), the transfers were all on time and meant we had no worries getting to and from, our car hire was great which meant we could do and see a lot more in beautiful tropical Nth Queensland, it was so easy to get around. We were also upgraded to a saab :). Every tour we took was incredible.
The 10 day package you put together for us was fantastic and very affordable, it certainly was worth every cent compared to what we've taken in the past. Everything was well organised from our day trips to picking up the car and dropping it off. We wasted no days and were able to do everything we wanted.
We haven't stopped raving about it and have told all our family and friends about what a great place and time we had. We also raved about how much we did at such a reasonable cost.
Will definately be contacting you again to assist us with our next holiday, probably to the Gold Coast, and will pass your details on to our family and friends.
Hi we really enjoyed our stay with you the apartment was very comfortable and clean. The only things we would like improved was fly screens on windows and a more updated tv as we still like to relax at night whatching tv.
Thankyou for your concern . Yours Georgi
I must say Cairns is a very good place worthy to visit, tour and live there for some time. And, your service is pretty good as well as the touring experience in Cairns where we enjoyed the best time ever.
We went to Green Island and Outer Barrier Reef by cruise, amazingly we took a photo of a small whale when snorkelling, drove to Kuranda rainforest area, and we drove to Palm Cove and Port Douglas as well. Beautiful beaches and very fresh air, I woke up very early in the morning just after a few hours sleep, which I believe the top quality air contributed to that.
In a word, this tour to Cairns is very deserving and unforgetable. As to your services, I think you tried to do everything you could.
If anything more I could advice, what might be put some chopsticks, table salt and more laundry powder. Here, I also want to say Thank You to you and the team whol helped us to have got such a good time there.
I was very pleased with the holiday and the service given by FNQ Apartments after initial unavailability of the requested Apartments. An alternative was given straight away and additional rooms added when requested. We went to Kuranda, Hartleys Croc farm and then out to the Reef,
I would like to make a special mention to the Mantra Trilogy. We ended up extending our stay due the Cyclone Yasi and the service given by all of the staff during this time was the best possible. We were constantly informed of what was happening and the advice and reassurance by the staff was excellent. I would certainly recommend this accommodation to anybody who I know is to visit the area.
Our holiday was absolutely wonderful and the apartment was really terrific. That was our first visit to Sea Temple and will definitely not be our last!
We have been to Port Douglas a couple of times previously so we didn’t participate in any external activities. We have been to the Barrier Reef, Hartley’s Crocodile Farm, the Train & Cable Car voyage as well as a few other tourist attractions on other visits. This was purely a rest and relaxation holiday!
The standard of the apartment at Sea Temple was really great. Well appointed, very comfortable and we loved the swim out location. We also put a request for a two bathroom apartment and were really thrilled that we were able to have this.
We did have some difficulty with the after hours pass but Chris put a call in to your office and a replacement, as well as an extra blanket, were left in our room very promptly - which was very much appreciated, thank you.
All in all, we were thrilled to bits with every aspect of our stay and will definitely be contacting you again for a future visit in the not too distant future.
Many thanks & kind regards
Holiday was fantastic and we both had a ball at the activities you organised for us .we went to green island for one full day and Kuranda for another which I would highly recommend to anybody wanting a few full days out .
Everything was a breeze , coach transfers all organised , even the bus drivers were all fantastic .
I found your service just wonderful as you booked everything personally and even recommended the activities we did.
I had no idea how to organise a holiday , transfers or activities as I have never done this before myself
Apartment was glorious and well maintained ( I was upgraded to the mantra due to a burst waterpipe ) and I was more than happy with that . I am looking at going to bali in September and am sorry you don’t have this destination available within your service .
Thanks again Sarah for all your help 10/10 service !!!!
Thanks for your email.
Yes, we really enjoyed our stay in Cairns and the accommodation you booked for us at the Southern Cross Atrium apartments was outstanding. It was a great apartment and really good value for money. It was in a good location too.
We organised our own Reef trip with Reef Encounters which was brilliant. The rail trip to Karunda, and return via cable car, was also great fun.
You are very lucky to live in such a great part of the World!
We had a fabulous week. Garrick house was fantastic and Heidi was just lovely. Considering the horrendous weather Q'sland is having we were indeed fortunate to have a clear week.
Thank you very much for your assistance with what was a perfect holiday for me and my family. I was supposed to go on the Cruise but did not because of the weather however all in all Palm Cove was perfect for us to retreat after spending the day in the city going around shopping. From Day 1 everything flowed smoothly, with the Transfer that was arranged for us at the airport, which was very helpful as we arrived late and could have been stranded had it not been arranged.
The people at the Boutique were very helpful, the Coral Horizons is a safe, secure and perfect apartment, well kept and met all our needs. Could not have asked for a better place, by far the best apartment we have rented. Palm Cove was buzzing with the night life, bought some pizza’s the first night and enjoyed the walks on the beach and the drive to and from the city, the beachfront restaurants and the pristine waters which was calming and refreshing, a good break from the whole year of work capped off wonderfully by that holiday.
Thank you so much also for the Cruising Hire Car that you provided, the vehicle was dropped off right on time on the 1st of January 2011, service was friendly and the person delivering the car was very helpful in explaining the terms and use of car. The car was very economical as well and ideal for us.
Once again thank you very much for your help. I will definitely call you when we next go on holiday at the end of this year either in Brisbane or from Cairns and then take a road trip up to Brisbane.
Apologies for the delay but with the floods and getting back to work haven't had much time for email. My son and I had a fantastic time in Cairns in spite of the poor weather. By far the best experience for us both was diving on the reef with Silverswift. As we're both divers it was amazing and the service and friendliness of the staff on board was excellent - really made the day for us. Patrik and the girls in the office managing our ticketing to Tjapukai and Skytrain couldn't have been more helpful if they tried and our last day trip to the Crocodile Farm certainly completed the holiday. Even though we stayed in the apartment for New Years Eve we had a bird's eye view of both concerts and the fireworks in the Harbour so had a great time and avoided the rain!!
The apartment was excellent - as I told Patrik - my son was taking pictures so he could take the ideas from the kitchen and bathrooms for his own place!! I think Harbour Lights is the ideal location - for the trips from the Harbour or simply the fact you're a short walk from the town itself and all amenities - just let me know.
Many thanks for all your help and please pass on my thanks to Patrik and the girls in the office.
Ann and Tom Godfrey
We were very impressed with Amphora Apartments and your service and flexibility for us was fantastic. I would definately recommend this hotel and your services to friends and family.
The apartment was excellent and very clean, it was alot bigger than we imagined.
Thanks again, I will be sure to be in touch if we return to North Queensland.
We couldn't be happier with the services provided by FNQ. Although I had many questions in planning our trip, all staff were prompt to answer and assist in any way possible. In fact, you went above and beyond to ensure we could cook a turkey for Christmas!
The weather played havoc with our activities as the tubing trip was cancelled and the day at the reef was cut short. We were disappointed we didn't have better weather as we were looking forward to our day trips. I appreciate the quick response on refunding us. though!
The accommodations at the Sea Temple in Palm Cove were amazing and the swim up unit is a must have for all. It made the vacation much more special and I highly recommend a swim up unit to all.
I wouldn't hesitate in recommending your company to family and friends travelling to the area. Again, thank you for all your assistance!!
We had a great time thank you!
Our apartment at getaway on grafton was immaculate and exactly what we needed, the staff were friendly the good old aussie style and extremely helpful.
The car we hired from Europe Car was also immaculate and gave us no trouble, and the staff there were also really friendy and helpful.
Reef Experience was awesome, we went out to the reef with them last year and had a great time, which is why we went with them again this year and I daresay we will visit the reef with them again! The crew was excellent, especially a bloke called Pat, who went out of his way to accomidate us and I
appreciate the chance to commend him. We had probably the best conditions anyone could hope for out there on that day aswell so we were extremely lucky!
We also spent a day up Kuranda where we thouroughly enjoyed the butterfly sanctuary and the bird park(which we have also been to before but wanted to revisit).
Also had a got at the cable ski park which was great, and we had a nice relaxing day at Clifton Beach( where i actually lived for a while about 10 years ago).
All in all it was another excellent holiday, we plan on visiting again next year and i'll certainly give you a call. thanks again Sara and all the best for chrissy n the new year!
Hi sara, We had a great relaxing time up in Port Douglas. We do go up every year and I found your website an excellent way of choosing accommodation. Quite frankly you were cheaper than dealing directly with the apartment managers.
The accommodation was very good and to our expectations. We hired a car and did our own touring, went to a Mareeba to see coffee works, Kuranda, Cairns, Palm Cove, We also did Flames of the Forest which we enjoyed very much.
We hope to be dealing with you in the future. Many Thanks, Mary and Fulvio.
I just wanted to touch base with you after our stay in Port Douglas/Cairns and to let you know What a great holiday we had.
You booked the Beach Terraces for me and my parents and it was a lovely spot. After a bad start with delayed flights
With Tiger ( I’ll never use them again) it was such a pleasure to arrive at this lovely little “Gem by the Sea”.George and Treveen had left a key for us and we had a ground floor apartment which was great as I knew my parents would struggle With stairs. It was very spacious and clean and I feel they may have given us an upgrade as I had my own bathroom. When the original apartment I had chosen was only suppose to have one.
The pool area was neat and clean and just outside our door which was a bonus.We did use the other pool at the front
With the spa and my only critism there was it was a little difficult to get in and out and the spa was hard to access as
You had to climb over rocks but we still used it and enjoyed it.
George and Treveen were very welcoming and booked all our tours for us. We had a wonderful day out on the reef. I even
Managed to get my 76 year old parents into snorkel and flippers for a swim with the fish.
we had another wonderful day on the Kuranda railway/Sky rail and the five nights came to an end all to quickly.
We spent our last two nights in Cairns at the Rydges. The apartment was massive and again clean and well maintained.We found being in the city a little difficult after the beauty of Port Douglas but made the most of it.We visited the Zoo but I found that very expensive and a half day would be ample time to spend there.
On our last day we did the half day city tour and I have to say
How impressive that was.It took in all the major attractions of the city,the beautiful botanical gardens,the opal mine and Palm Cove Jetty. It also included afternoon tea and the gentleman who ran it was so pleasant and imformative. It was a great end to our holiday.
I just want to say thank you again as we all had a wonderful holiday. Also thank you to Brenda who put my mind at rest re our transfers with the flights being delayed. I;ll be visiting Port Douglas again next year as we have a family wedding in St Marys’ Church.
Now I know why you say “We live here and we love it”
Our holiday was fantastic we had a great time. We went on the skyrail on the Saturday which you organised for us, thankyou thankyou thankyou, it was a an exhilerating experience we loved it. Sunday we travelled out to Mossman Gorge what a magical place to visit, so quiet & serene. We had a ripper of a day not wanting it end. Then after our hard day (ha ha) we all trundled back to the "Heritage" where we all climbed into the spa to unwind for a few drinks etc etc. That evening we walked down to the pub (Ironbark I think it's name) had a mouthwatering steak then settled back for the toad races. Monday morning saw the end of our time in Port Douglas before heading back to Brissy, so we duly did a little tour of the waterfront & pier at Cairns. A quick lunch then on the plane back home........Ugh.
Fun time had by all, super friendly staff fantastic venue to stay at. Can I also highly reccomend to future clients if they do the skyrail or Kuranda rail, they also take the time to go down to the jetty at Kuranda & pay the $15 & go on the riverboat cruise. DJ was our "captain" & I think we all agreed was the highlight of our day. He gives the most informative talk & history of the rainforest at Kuranda, even including seeing a crocodile in the wild & we saw it, ripper rita. Most relaxing boat trip we have been on for a while. Just a couple of small things in regards to our apartments/room. We told the Boutique office when we left about our spa, only felt like working once, our lights flickered all night & a ceiling fan would'nt turn off. Only little things, but will not stop us from coming again. Thankyou once again sincerely for a great holiday, Cheers Tracey
Thanks so much for everything, we had a great holiday. As we were there for a family wedding, most of our time was spent with relatives also staying in the area. The only "tourist" activities were:
- self drive day trip through Daintree and up to Cape Trbulation
- Skyrail to Kuranda
- day trip, snorkeling on barrier reef (Passions of Paradise - Michaelmas Cay and Passion Reef)
Your service throughout the reservation/booking process was excellent, the accommodation was fantastic and a great match to our requirement.
Thanks for making the holiday easy to organize and everything went like clockwork.
I had a wonderful and relaxing time. I didn't participate in any activities as due to a stressful job l just wanted to read my book and relax. That l did.
The service was fantastic. Welcoming and excellent directions for me to find where you were located and getting to Sea Temple. The request for me to change rooms was handled effectively and resolved quickly and put my mind at ease. In the end l was very happy that l got the swim up room...worth every cent.