Listed below are some of the comments we have received from past customers.
We couldn't be happier with the services provided by FNQ. Although I had many questions in planning our trip, all staff were prompt to answer and assist in any way possible. In fact, you went above and beyond to ensure we could cook a turkey for Christmas!
The weather played havoc with our activities as the tubing trip was cancelled and the day at the reef was cut short. We were disappointed we didn't have better weather as we were looking forward to our day trips. I appreciate the quick response on refunding us. though!
The accommodations at the Sea Temple in Palm Cove were amazing and the swim up unit is a must have for all. It made the vacation much more special and I highly recommend a swim up unit to all.
I wouldn't hesitate in recommending your company to family and friends travelling to the area. Again, thank you for all your assistance!!
We had a great time thank you!
Our apartment at getaway on grafton was immaculate and exactly what we needed, the staff were friendly the good old aussie style and extremely helpful.
The car we hired from Europe Car was also immaculate and gave us no trouble, and the staff there were also really friendy and helpful.
Reef Experience was awesome, we went out to the reef with them last year and had a great time, which is why we went with them again this year and I daresay we will visit the reef with them again! The crew was excellent, especially a bloke called Pat, who went out of his way to accomidate us and I
appreciate the chance to commend him. We had probably the best conditions anyone could hope for out there on that day aswell so we were extremely lucky!
We also spent a day up Kuranda where we thouroughly enjoyed the butterfly sanctuary and the bird park(which we have also been to before but wanted to revisit).
Also had a got at the cable ski park which was great, and we had a nice relaxing day at Clifton Beach( where i actually lived for a while about 10 years ago).
All in all it was another excellent holiday, we plan on visiting again next year and i'll certainly give you a call. thanks again Sara and all the best for chrissy n the new year!
Hi sara, We had a great relaxing time up in Port Douglas. We do go up every year and I found your website an excellent way of choosing accommodation. Quite frankly you were cheaper than dealing directly with the apartment managers.
The accommodation was very good and to our expectations. We hired a car and did our own touring, went to a Mareeba to see coffee works, Kuranda, Cairns, Palm Cove, We also did Flames of the Forest which we enjoyed very much.
We hope to be dealing with you in the future. Many Thanks, Mary and Fulvio.
I just wanted to touch base with you after our stay in Port Douglas/Cairns and to let you know What a great holiday we had.
You booked the Beach Terraces for me and my parents and it was a lovely spot. After a bad start with delayed flights
With Tiger ( I’ll never use them again) it was such a pleasure to arrive at this lovely little “Gem by the Sea”.George and Treveen had left a key for us and we had a ground floor apartment which was great as I knew my parents would struggle With stairs. It was very spacious and clean and I feel they may have given us an upgrade as I had my own bathroom. When the original apartment I had chosen was only suppose to have one.
The pool area was neat and clean and just outside our door which was a bonus.We did use the other pool at the front
With the spa and my only critism there was it was a little difficult to get in and out and the spa was hard to access as
You had to climb over rocks but we still used it and enjoyed it.
George and Treveen were very welcoming and booked all our tours for us. We had a wonderful day out on the reef. I even
Managed to get my 76 year old parents into snorkel and flippers for a swim with the fish.
we had another wonderful day on the Kuranda railway/Sky rail and the five nights came to an end all to quickly.
We spent our last two nights in Cairns at the Rydges. The apartment was massive and again clean and well maintained.We found being in the city a little difficult after the beauty of Port Douglas but made the most of it.We visited the Zoo but I found that very expensive and a half day would be ample time to spend there.
On our last day we did the half day city tour and I have to say
How impressive that was.It took in all the major attractions of the city,the beautiful botanical gardens,the opal mine and Palm Cove Jetty. It also included afternoon tea and the gentleman who ran it was so pleasant and imformative. It was a great end to our holiday.
I just want to say thank you again as we all had a wonderful holiday. Also thank you to Brenda who put my mind at rest re our transfers with the flights being delayed. I;ll be visiting Port Douglas again next year as we have a family wedding in St Marys’ Church.
Now I know why you say “We live here and we love it”
Our holiday was fantastic we had a great time. We went on the skyrail on the Saturday which you organised for us, thankyou thankyou thankyou, it was a an exhilerating experience we loved it. Sunday we travelled out to Mossman Gorge what a magical place to visit, so quiet & serene. We had a ripper of a day not wanting it end. Then after our hard day (ha ha) we all trundled back to the "Heritage" where we all climbed into the spa to unwind for a few drinks etc etc. That evening we walked down to the pub (Ironbark I think it's name) had a mouthwatering steak then settled back for the toad races. Monday morning saw the end of our time in Port Douglas before heading back to Brissy, so we duly did a little tour of the waterfront & pier at Cairns. A quick lunch then on the plane back home........Ugh.
Fun time had by all, super friendly staff fantastic venue to stay at. Can I also highly reccomend to future clients if they do the skyrail or Kuranda rail, they also take the time to go down to the jetty at Kuranda & pay the $15 & go on the riverboat cruise. DJ was our "captain" & I think we all agreed was the highlight of our day. He gives the most informative talk & history of the rainforest at Kuranda, even including seeing a crocodile in the wild & we saw it, ripper rita. Most relaxing boat trip we have been on for a while. Just a couple of small things in regards to our apartments/room. We told the Boutique office when we left about our spa, only felt like working once, our lights flickered all night & a ceiling fan would'nt turn off. Only little things, but will not stop us from coming again. Thankyou once again sincerely for a great holiday, Cheers Tracey
Thanks so much for everything, we had a great holiday. As we were there for a family wedding, most of our time was spent with relatives also staying in the area. The only "tourist" activities were:
- self drive day trip through Daintree and up to Cape Trbulation
- Skyrail to Kuranda
- day trip, snorkeling on barrier reef (Passions of Paradise - Michaelmas Cay and Passion Reef)
Your service throughout the reservation/booking process was excellent, the accommodation was fantastic and a great match to our requirement.
Thanks for making the holiday easy to organize and everything went like clockwork.
I had a wonderful and relaxing time. I didn't participate in any activities as due to a stressful job l just wanted to read my book and relax. That l did.
The service was fantastic. Welcoming and excellent directions for me to find where you were located and getting to Sea Temple. The request for me to change rooms was handled effectively and resolved quickly and put my mind at ease. In the end l was very happy that l got the swim up room...worth every cent.
I really wanted to say a HUGE thank you!
We had the Best best time! We just loved everything about it.
Your vouchers were very much appreciated!
We loved Rattle and Hum and found the prices reasonable and great meals.
I am so happy that you suggested the sunset cruise also, it was just great.
Thanks for the room upgrade and the bottle of champagne, it really was wonderful of you, thank you!
Your service and recommendation of the Mantra was superb. We loved their pool and found the service of the shuttle bus, which is located across from the Mantra and also the flexibility to walk to town just fabulous.
We attended the sunset cruise, which is a must! We also did a helicopter flight to the low isles...(this was my personal favourite..........and I thought I was afraid of flying!)
We did the Great Barrier Reef with HABA and recommend them as they only did two reef sites as opposed to three that the other cruises offered. Two sites meant more time in the water.
We ended up doing a daintree tour also. The best part of this for me was the tour of Mossman Gorge.
Thanks again Brenda. The shuttle service was great and easy to just arrive at the airport and be whisked off.
Love Michelle xxx
Thank you so much for your help in finding us the perfect accommodation for our holiday – it was brilliant.
Travelling with our 6 month old daughter Alicia meant the accommodation had to be spot on, as not only would we be spending quite a bit of time there but we also needed to ensure we had adequate facilities for her care and to make life easy, such as laundry, bathroom with bath, kitchen etc.
The Mandalay apartments are beautiful. We requested a ground floor apartment which we received and made travelling with the pram much easier. Our room was poolside which meant when Alicia was sleeping we could use a monitor and sit outside and get some sun! I also loved the spa bath in the ensuite!
The apartment itself was spotless and it was great that it was stocked with a few essentials for the first day (plus a lovely fruit platter in the fridge).
Our holiday in Port Douglas was pretty relaxed we mainly went out for lunches, walks, read books and used the spa. Other than this, my husband Andrew went on a half day fishing tour and I went to Peppers Day Spa. We also drove to the Daintree one day and did the canopy walk at the discovery centre.
Thanks again for your help, I found the whole experience of booking through FNQ Apartments easy and we were very happy with the result. I will (and already have) recommended you to friends & family.
Thanks & Regards,
We had a fantastic time at The Vue Apartments - the managers were wonderful and the apartments were supberb! Our beds were made everyday and supplies were topped up - we haven't had this before when staying at other apartments. Nothing was too much trouble at the front desk - booking day trips, any issues etc. The booking sytem with you was also very easy and uncomplicated. We intend booking another hoilday next year, again in FNQ so I will look you up again. We are hoping to take another family along with us so I hope you can do us a good deal!!
Thanks again - I would recommend your service to others.
Our holiday was just great we both had a wonderful relaxing time - we did not want to come home!!
Palm Cove was just beautiful, just what we were after, plenty of great restaurants, a beautiful beach, and everything within walking distance.
Our apartment was also great - very clean and well maintained and also equipped with everything we needed.
Whilst in Palm Cove we visited the Hartley's crocodile farm, went on a Great Barrier Reef day trip to the outer reef with Calypso and visited the beautiful Daintree Rainforest where we went on a boat trip down the daintree river in search of crocodiles.
We would like to thank FNQ apartments for their help in booking our holiday, we found your service to be very efficient and found everyone we dealt with very friendly.
Cheers and thanks again for all your help
Simone & Simon
Thank you so much for all your assistance we loved the apartment at Beaches and would recommend it to all we know, we will be returning there all being well next year, we truly loved it and Heidi was delightful at Beaches could not help us enough.
We had great days out at Cape Trib, Beaches organised a car for us and it was really easy they picked us as up as arranged and we just dropped the car off in the morning, no hassles and all went smoothly.
Lazy days in the pool and long walks on the beach, it went too quickly, hopefully we will be able to stay longer next year.
Your assistance was equal to none, thank you for going that extra mile to ensure all went well for us and our stay was as we hoped it would be, we would not hesitate to recommend FNQ and especially you Sara for ensuring we had a great holiday.
Until next time thanks again Sara.
With warmest regards,
Thank you for your lovely Welcome email.
Our trip was wonderful. Palm Cove has left a lasting impression and we will certainly be planning another trip in the future.
Our accommodation at the Amphora was wonderful. The apartment was perfect for a family and we all enjoyed the amazing pool.
Greg and Marilyn do a wonderful job in the up keep of the apartment. It was very clean and well maintained.
On our trip we all enjoyed Hartley Crocodile Farm and the Sky rail.
We also hire a car for the day and drove up to Cape Tribulation and visited the Daintree discovery centre.
We were also quite surprised to bump into one of our Melbourne neighbors at Mossman Gorge.
The winds did not allow us to get to Green Island and the reef. (We would prefer a calm day for the boat ride). So we will have to schedule it in next time we come to FNQ.
Thank you for your wonderful service and look forward in contacting FNQ for any future trips.
Our stay at Palm cove was wonderful. The apartment at Peppers Beach Club was so comfortable. I must say that this is the first time I slept away from home where the bed was very comfortable. The beach pool was amazing. The kids never got bored. The location of the room was wonderful as well. It was very convenient going from the pool to the apartment.
The only activity the kids did was the kooranda rail and gondola which they loved. I just wanted to be by the pool.
So again thankyou for offering us a fantastic room.
Just a question- do you manage the Beach club in Port Douglas as well (thinking of next year!!).
Had a great time
We were very happy with our apartment at Mowbray by the Sea in Port Douglas. The position was great – so convenient to everything. My only negative comments would be:-
1. The four day room service didn’t happen on the day we were told it would.
2. The kitchen equipment needs to be upgraded. Example: We stayed in a two bedroom apartment that catered for four people. The kitchen contained three SMALL saucepans and one medium sized fry pan. So if you wanted to cook pasta for four there wasn’t a saucepan large enough! I mentioned this to the management and they said that other people have made the same comment.
We did a day trip to the reef with Poseidon which was very well run and most enjoyable.
I found your website and your staff to be very helpful in planning out trip to Port Douglas and would be more than happy to use your services again.
We had a fantastic holiday, the accommodation was of high standard, close to city centre, friendly staff. Would recommend the apartments to anyone with family or two couples like us.
We chose the Ocean Free sail boat to do the reef. Outstanding, relaxed, friendly sail. Only 27 people very relaxed no hassles. But if want to do more touristy reef adventures not for them. Liked the night life. Also done the skyrail and train. Overall had a relaxed and fun time .
We had a fantastic holiday. The accommodation well and truly lived up to our expectations.
The only thing that we did this time was go out to Michaelmas Cay with Ocean Spirit. We really loved this trip. We all thought it was a better trip than the one that we did with Quicksilver in April. It was more personal, more fun, and the staff were friendlier. We also thought the reef was prettier there as well. (Conditions were similar on both trips – quite overcast.) The rest of the time was spent swimming, eating, drinking and generally relaxing.
The standard of service you guys provide is fantastic, and we wouldn’t have any hesitation in recommending you to family and friends.
Thank you Sara,
for the assistance you gave prior to us arriving in FNQ. The Mantra Portsea accommodation and location was fantastic. We had great weather and will certainly travel back to Port Douglas. We thoroughly enjoyed walking the 4 mile beach and had a great relaxing time lazing about the Mantra Portsea lagoon pool. Although we had a great holiday, prior to arriving @ the Mantra Portsea I had arranged a pool access room which we didn't receive. My wife and I considered this a minor hiccup and have no hesitation returning back to FNQ. (GREAT PLACE).
John & Jill
i was very impressed with transfers, dive trip and especially the accommodation. The apartment was gorgeous, great view of the pool and resort, very clean and everything as communicated through yourself and the property's owner! I wished i had of organised more activities direct with FNQ as they turned out to be cheaper than actually organising them up in Port Douglas. i will use your service again and again if travelling up to FNQ. thanks for your assistance. All questions were responding to promptly and arranged with no hassles!
Thank you for the email!
We had a wonderful holiday in Palm Cove and were very happy with the service provided by FNQ Apartments. From quotation to booking the process was seamless and very easy. Thankyou for your help in sourcing the hire of the cot and pram for our stay in Palm Cove – this was one less job I didn’t have to worry about!
We had fantastic weather and the kids loved swimming in the pool everyday. We went to the Butterfly Farm and Cairns Zoo which was great for the kids. Muddy’s and the swimming pool on the esplanade were a big hit with the kids as well. This area is fantastic for families and more holiday destinations should have such areas.
Thanks again for all your help and I really appreciate the follow-up. It is not often these days that you get a “follow-up” call, so it is very nice see some old fashion service!