Testimonials

Listed below are some of the comments we have received from past customers.

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Dear Troy and Sarah, Thank you for your great service! We had a great stay at Getaways on Grafton, the apartment was clean and well equipped. The management were very friendly and nothing was a problem. Lot’s of information given about local attractions from the staff including the “pool guy” who gave us lot’s of local information and colour! The location of the apartment complex was close enough to Central Cairns to walk @ 10 mins to the Esplanade and the vast array of restaurants and attractions such as the Night Markets. Thank you to Sarah for following up on the tours that we had put a deposit on, I was very grateful to hear from her when we found out one of the tours had to be changed – again Sarah was able to fix everything up for us and it definitely made for a problem free day on the Skyrail Cableway. The tour we booked through you to go to Green Island was also terrific – we had a great time on the island and I was very impressed with all of the staff and crew on this Great Adventures tour. The weather had been overcast and raining for most of our trip, the day at Green Island was bright and sunny and made for great snorkelling conditions and I was very surprised at the amount of fish so close to the beach – amazing! We had hired a car, and we certainly made good use of the unlimited kilometres. We drove up through Atherton Tablelands, Port Douglas, Mossman Gorge and up to the Daintree as far has Cooper’s Creek, which was flooded the day we ventured to the rainforest. On our last day we returned to Mareeba and enjoyed an afternoon at Coffeeworks – a must for anyone who loves “a cup of Java”. I am planning another trip to FNQ now we have been there, seen what is available and I would love to incorporate a stay on Green Island and an eco stay in the Daintree. Again thank you for your fantastic service – it certainly made for an enjoyable getaway for our family because you took care of all of the details to ensure that we had a great time! Cheers, Deb Kirwan.
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Dear Megan, Our stay at the Mango Tree Apartments in Port Douglas was everything we hoped it would be ... well, except for the weather, over which, of course, you have no control. However, we did get out to the Reef and the only thing we couldn't do was get up to Cape Tribulation due to flooding. Our apartment worked out very well and was close to everything. Thanks for all your help, Diane and Arthur
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We had a lovely stay at the Sea Temple Palm Cove, the apartment was lovely, well appointed, clean, and lived up to our expectations (guess we can’t hold you accountable for the rain!!!) Your staff in every instance were helpful, polite and welcoming. This was a contrast to accommodation we had booked in Port Douglas (unfortunately not via Boutique Collection), that was not cleaned to the standard we would expect, and lacked basic appointments. While with you in Sea Temple we spent a day at Green Island and the outer reef, which we had booked via your service. We had a great day, one of the highlights of our visit. We would not hesitate in recommending you to family or friends visiting FNQ Regards Lisa
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Hi Sara, 1 word, Awesome. a) We had a fantastic time, even though we only saw about 4 hours of sunshine. The weather was terrible but thankfully the location, venue and service made up for that. We will definitely be going back to Palm Cove. While we were unable to complete many of the activities the area has to offer due to the weather, we did spend a fair amount of time relaxing and unwinding which is what were really there for anyway. While we did find some restaurants to be quite pricey we could see that you still get what you pay for, and the meals were delicious and nicely presented. All the staff and locals we bumped into were very friendly and I think just a reflection of the atmosphere up there. It really is a magical place. B) I have never experiance service like yours, It has been outstanding to say the least. Your communication has been clear and thorough and made us feel as though we had our own Personal Assistant! Congratulations on providing such an excellent service. You have something to be very proud of. We have already recomended your services to all our friends. Thanks for making our first wedding anniversary so memorable.
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Hi Sara, My family and I were very impressed with the apartment accomodation at Getaway on grafton - the staff were very helpful and pleasant. The three tours we did were all great but we were very disappointed about not getting to travel on the Kuranda train (but that wasnt something anyone could prevent). We all enjoyed the time we spent in Cairns but if we were to travel up there again it probably wouldnt be in April as it did rain everyday (unfortunately) but then it didnt really prevent us from doing the tours. The help from FNQ apartments was very good and we were pleased with your efforts, so thankyou. Kathryn
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Hi Sara, Yes we are home!! Port Douglas was a lovely relaxed atmosphere which we both enjoyed. The weather could of been kinder though!! We did a few activities which we both enjoyed. The skyrail was excellent even though we did pick the day the train derailed!! We also drove to Cape Trib and did a Daintree river cruise. Once again the weather was rather wet. Our biggest disappointment was not able to go to the reef. But locals had told us not to go out when the seas are so rough. But we intend to come back and do that at a later date. As far as your service it was excellent. We found Heritage facilties excellent. The pools were excellent and the locality was central and very convienent. The only minor complaint on the room was we felt it needed a little maintainence. The main light switch in bedroom did not work. The air conditioner vents we had to clean as these were very dirty. The room we also felt needed airing. We found it to be very stale and musty on arrival. The light also over the sink flickers. The other thing I feel that you should make other people aware of is the height of the bath and shower. We are only in late 40's and we both found this very steep to climb into and out. Overall thanks for everything and we will definately use you again for further bookings. Regards Catherine
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Hi Sara, We had a wonderful time once again up in Port Douglas. This was a very relaxing holiday so we didn’t do alot of tours. We did the reef last year. The weather was quite unpredictable due to the cyclone but we enjoyed the frequent tropical changes. Lots of rain. We did a sunset cruise one evening on Sailaway 1V . One and a half hour cruising on a catamaran ( about 30 people) including champagne and canape’s. That was fantastic, really friendly crew. We also hired a car and drove up to the Daintree rainforest, crossed the river on the ferry and drove up to Cape Tribulation. What an amazing part of the world. . We saw two cassawary’s crossing the road, stopped at a PK’s restaurant ( very rustic rainforest setting at Cape Trib) for lunch. Food was really good and inexpensive ($15.00 for a delicious roast lamb and tzatziki tortilla). We tried a different restaurant every night for dinner. Our favourite was the Beach Shack which is not near Macrossan Street, further up towards Sea Temple end. It is a favourite with the locals. We would thoroughly recommend it as we would Salsa bar and grill at the wharf end of Port Douglas. The two pubs are always good for a more inexpensive meal. We will certainly be back again when we can arrange time. Thank you for all your great service. Our car was waiting for us at the airport. I have passed your name onto a few friends who may be coming up there. Now it’s back to reality unfortunately. Thanks once again Sara for your help. Kind regards Heather and Steve.
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Hi Megan Our holiday was fantastic, we just loved our apartment - especially the frontage onto the pool and the beach across the road which was just perfect, given how extremely hot and humid the weather was, we spent a lot of time in the apartment, on the balcony or just by the pool!. We didn't participate in any activities, other than swim, shop and enjoy delicious lunches!! Although this is the fifth time my husband and I have been to Port Douglas, it is the first time we have used FNQ Apartments and wouldn't hesitate in using their services again. We were extremely satisfied with their hight customer service, their website was great, Megan was fantastic and quick to get back to us on any queries - especially our initial inquiry as we were after a self contained apartment with 2 BRs and 2 bathrooms with one bathroom to have a walk in shower, separate living area and a cot!! Megan was quick to get back to us with several options and the apartment we choose was perfect for what we wanted. FNQ were also fantastic in organising a hire car for us, which kept on changing as we added more people and babies to the request! FNQ also organised for my sister to stay in the apartment next door to ours which was fantastic and we couldn't have asked for a more perfect holiday! Kind regards Sally and Antony
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Dear Megan I am responding to your email, firstly to let you know that I have no objections if you my comments on your feedback page. Well I just want you to know that I was very impressed with the apartment we were given, not only were we given the best service, but we were in our apartment for the first 3 days when the washing machine broke down and then the air con went too. They responded straight away and transfered us to another apartment and upgraded us to a beach front apartment. We have travelled to Cairns quite a few times and I must say that this would have to be one of the best places we have stayed with a big pool and great accommodation. The staff at the office were very helpful in every way and if I had to give a score out of 10 I would most certainly give at least a 9. Thank you it was great. Rena
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We really enjoyed our first visit to the wet tropics of Far North Queensland in February-March 2010. Three months earlier, at www.fnqapartments.com, we found our preferred accommodation, a studio at Southern Cross Atrium apartments in Cairns. However, it was never going to be easy getting our accommodation booking, holiday dates and flights (from the Netherlands) joined up. We emailed fnqapartments and the staff there could not have made this easier. They offered to hold our requested apartment at no charge whilst we arranged holiday leave and found and booked suitable flights. This took about a week, after which we had to ask fnqapartments another favour - could we arrive and depart 11 days later than the dates they were holding for us? This was met with an immediate "no worries" reply and from then on all went according to plan. Southern Cross Atrium proved to be a lovely apartment complex with helpful staff, well tended gardens, swimming pool, gym and small restaurant, yet in the centre of Cairns and conveniently close to the main shopping centre. Our studio was spacious, well-equipped, impecably clean, perfectly comfortable and an ideal base for exploring the Great Barrier Reef, the rainforest, the Atherton tableland and the many other delights that Far North Queensland has to offer. We remain very pleased that fnqapartments smoothed our way to such an enjoyable experience. M&M,
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Hi Megan, Just wanted to let you know that the accommodation was absolutely divine, was very well fitted out with everything you could possibly want or need, the location was great easy walking distance to everything. We did have an issue with the air con in the main bedroom but that was sorted very quickly and we were offered to move to another apartment but opted to stay where we were. The views from the bedroom and living area were to die for, we will definitely be back.
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Hi Sara Holiday was lovely. I am a lover of markets so we did the Sun am markets at Port Douglas, plus Kuranda and of course the Carins night markets. The nicest part of our trip was the Daintree Rivertrain in which we saw several crocs on the river banks despite the rain. This is our 4th trip to Cairns and we love the weather and atmosphere. Palm Cove remains our ideal travel destination - there are wonderful places to eat and great resorts. In particular, Sea Temple has a great chef (we enjoyed crocodile on more than one occasion), there is also a great indian restaurant and several other lovely restaurants we tried at Palm Cove with award winning chefs. I recommend Soul at Port Douglas for their jumbalaya and another restaurant on the beach front at Port Douglas (? Salt and Pepper). On the inlet also has great seafood and views at Pt Douglas. The actual resort was great - our room was a little average compared to the Angsana and the spa didn't work. It would have been great to have access to the movie channel but there was no remote for this. We did set up an account with the Sea Temple and Spa resort but were still unable to purchase movies. We spent over $600 on cocktails and food at this resort - the resort pool and staff were outstanding and we would definately stay again, only I would stay in the swim out next time (they let me look at some other rooms!!!). Your service through the Boutique Apartments was excellent - the key was with Avis and we received all instructions clearly. Kind regards - maree
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Hi Sara Thank you, the accommodation was exactly what we were after, and the management there were very welcoming. We were graced with perfect weather which made our trip to out to the reef even better Thanks Adam
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Thanks, Sara. My parents will fly back to China tomorrow. They said they are very happy with all the activities they attend. Especially the Tropical horizon day tour, it's very exciting yet relaxing, time has been well planned and staff were very friendly. Re the accommodation, it's quite good as well, convienent location, beautiful surrounding, and comfortable living space. In a word, we are very satified with your service. If we ever come back, we'll definitely choose your guys again. Rachel and Ben
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Hi Sara, Darren and I had the most wonderful holiday in palm cove. The accommodation at the Beach Club was fantastic. The pool was amazing and we had the most relaxing time. It was our best holiday ever. We spent most days by the pool at the hotel and by the beach. We hired a car a days trip to cape tribulation and the daintree. We also did a snorkelling tour on the barrier reef. The service at FNQ apartments was wonderful. The staff were always friendly and had smiles on our faces. They made our stay really enjoyable and I cant wait to return to palm cove and I would most definately be staying at an FNQ apartment again. Thank you again for your warm hospitaility. Best Regards, Darren and Gaby
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Hi Megan, Thanks so much for all your help. You and your team were so very helpful and my boyfriend and I couldnt have asked for a better holiday! The Sea Temple Resort which we booked through you was exactly what we needed. Everything was perfect. We were very happy with the service we recieved from yourself and other members of your team. We loved it so much that we are definately hoping to come back. We will definately use your services for any future visits to Port Douglas. Once again, thanks for the great time, great prices and great service! Heidi and Michael.
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Hi Sara, I have just returned home from my fabulous holiday in Cairns and I just wanted to thank you for helping me with both the accommodation and Sunset Cruise. Both were excellent as was the service I received from yourself in the lead up to my arrival in Cairns. I would certainly stay at the Mantra Esplanade again, the two bedroom apartment was fantastic. The staff were friendly and the location very convenient with a great view from my 6th floor balcony :o). The Sunset Cruise was everything we'd hoped for, fun, relaxing and uncrowded. Apart from my group there was only one other person on board so it was like having a private charter! My friends were also impressed with the apartment and the cruise and will no doubt tell their friends about it. I will certainly be in touch for my next trip to Cairns. Regards and thanks again for your great service, Olga
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Hi Sara, I was just thrilled with the whole booking process. Not only was it much more affordable than booking direct with the hotels, but organising the transfers etc through you meant we didn’t have to stress about a thing. Exemplar tours who transferred us to and from the airport were fantastic, on time and very polite. The room itself was lovely, and the cruise was really good. Basically the service was excellent, and we have passed on your details to our friends & family who will be booking through you in the future. Thanks Again! Courtney
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Hi Sara I was very happy with the accommodation at the Southern Cross Atrium, the room had excellent facilities (washer, dryer, dishwasher, hairdryer, DVD player etc), was very modern and comfortable. I wasn't staying there for a holiday, I was relocating to Cairns and staying there while I looked for permanent accommodation. I had to cut my stay short (from 4 to 2 weeks) and the manager there Karen was very helpful in sorting this out for me. I would recommend the Southern Cross Atrium apartments to anyone who wanted to stay there for a holiday or work. cheers Katrina
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Dear Sara, We had a wonderful time and were very happy with the service which you offered. The apartment was excellent and very suitable for our stay. We loved Palm Cove and will return sometime in the next year or two. Thanks again. Fred
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