Testimonials

Listed below are some of the comments we have received from past customers.

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Hi Sara, Firstly, I must thank you personally for your help and support. You have been always been very informative when I have called, and also your kindness and friendly manner has been a great inspiration. The accommodation at Mantra Heritage was very beautiful, and it was just the perfect location, as we wanted to stay in a Central location with the Resort atmosphere. The swim-out deck was a very good idea and my teenage daughters just loved it........ The short walk to the Restaurants and Cafes also offered us a great variety of food and dining, and delivered with their great service and hospitality - beautiful - relaxed and classy.... The Billy Tea Safaris Tour you recommended was very good, and I have mentioned this tour to many of my friends in Melbourne. The tour guide was very knowledgeable, friendly, and passionate about his job, and this just made us appreciate and enjoy our beautiful Daintree Forest........... The Quicksilver tour to the Barrier Reef was also very good. The staff were so helpful, friendly, and well trained, that it made us first-timers to the Reef feel very relaxed and have a most enjoyable day. Thank You so much for recommending the accommodation and these two tours - the best!!!! Will definitely come back to Port Douglas - the best place in Australia in my opinion. Cheers, Yvette
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The holiday was fabulous. Port Douglas was so exciting. We did everything: river snorkelling, Snorkelling on the great barrier reef (Low Isles), scuba diving with poisedon, tour of Cape Tribulation, Bungy jumping, white water rafting, off shore fishing, flying fox through Daintree, Habitat, feeding of the groper fish at the inlet, cane toad races at the pub. Everything was really good and professional. Transport was easy to access and everyone was willing to help. I only had a problem with our transfer company. Despite our phone call during the week, even when they picked Amanda up tey still had our name on the board to pick up as well as hers. Then when we were leaving and coming home I overheard that they had incorrectly booked another person travelling alone, they had him down for 2 (hope he wasnt charged 2). Your help with finding the perfect apartments was unbeatable. It meet all our requirements! Thank you Shelley
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Hi Sara, My wife Stephanie and I had a wonderful time in Port Douglas. There are numerous activities and tours that you can participate in and I guess personal interests and budget determines what you decide to do. We went on 3 tours while we were there:- Lady Douglas river cruise, Billy Tea safaris Cape Tribulation, Daintree Rainforest & Bloomfield Track and Sailaway Sunset Sailing. We thoroughly enjoyed all 3 and they were all different and diverse in what you saw and did. We were impressed with the young guides knowledge on the Billy Tea tour, but my wife's favourite was the sunset sailing as we were very lucky to pick a afternoon when the weather was perfect and we had an absolute amazing sunset with the sun shining through some clouds really creating a beautiful sunset as you sailed out towards the Low Isles. I could not fault the service I have received from you, you have been extremely prompt with any response to enquiries and have followed this up to make sure everything is OK. We did have a little problem with the apartment in Port Douglas, but Rebecca from Boutique Collection was extremely helpful in trying to rectify the problems. I have a survey from them and will be making my comments about the apartment problems on this form. Certainly if any of my self funded retiree friends intend taking a holiday in North Qld I would have no hesitation in recommending your organisation to them as all of them take holidays at least once a year in all parts of the world.
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Hi Sara, We loved our accommodation at Peppers Beach Resort in Palm Cove. The apartment was spacious and modern and had everything we needed. We spent most of that week just lazing around the sensational pool the resort has to offer. The kids loved “beach pool” and having the extra heated pool was a bonus on the very few cloudy days we had. This is the second time we have used FNQ Apartments and I would not hesitate to use you again when we holiday up that way next year. Thank you for all your help Sara, greatly appreciated. Cheers Fiona.
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Hi Sarah, We had a great time in Cairns and absolutely loved Floriana Villas and would definately stay there again. We did many day trips - Ocean Spirit to Micamymus Cay, 4WD trip to Daintree and Cape Tribulation. Night Zoo dinner, day trip to Fitzroy Island and more. we would recommend Cairns and these activites to any of our family or friends. Di
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Hi Sara, We loved our penthouse apartment at Sea Temple, Palm Cove. We loved it so much we are planning on coming back for our first year wedding anniversary next year! Sea Temple is a great resort for couples, very quiet, spacious, gorgeous pool & gardens. Often we felt like we were the only people there. The penthouse apartment was amazing. We loved our roof top spa, BBQ area and hearing the waves crashing while enjoying a glass of bubbly. Palm Cove is stunning, such a great spot for our honeymoon. This was our first trip to FNQ but it certainly will not be our last, a beautiful place and great people! At first I was a little worried about not booking directly via the Resort, however FNQ Apartments were great and I had nothing to worry about! Very professional service and a VERY competitive rate. My email questions were always answered very quickly which as a self-confessed control freak this made me very happy! The check in process at Boutique Collections was quick and easy. I would have no hesitation in recommending FNQ apartments to my friends and family. cheers, Rebecca
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Hi Megan We had a great time, so good that we wished we had extended our stay a little longer but due to work commitments that was not possible. We had a very relaxing stay at Amphora, the check in process with Boutique Collection was excellent. The facilities in the room were quite good, we were very happy to be placed in a room on the top floor. We have stayed at other accommodation on lower levels and been disappointed with the noise aspect. If only there were silent door closers on every apartment door at holiday resorts, people don’t seem to care how much noise they make when coming and going. We would like to commend you on your attention to detail. We normally use an alternative website to make our booking arrangements for accommodation in Cairns but it was a refreshing change to deal with FNQ Apartments. I like the fact that you are helpful without being “pushy” I also liked the fact that you took the time to send another email prior to our visit recommending attractions in the area and a chance to pre-book with discounts offered. As we have been to most of the attractions previously we didn’t take advantage of the kind offer this time but would certainly welcome similar offers for future visits. We are planning to take another holiday later in the year and would certainly consider returning to Palm Cove possibly with my parents this time as they have never been to Cairns. Every time we go we rave to them about how good it is for a holiday. We usually stay at Trinity Beach but have found that there are more restaurant choices in Palm Cove which are all in walking distance, Choc Dee Thai restaurant food is to die for. So good in fact that we had dinner there twice during our stay. And the recommendation came from our Boutique Collection host who checked us into our room at Amphora. Thanks again Megan. Kind regards Joanne
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Hi Sara I'm freezing my butt off in Canberra with minus4degrees at nights and a high of 10degrees during the day!!! Cairns is beautiful!!!! Blue Lagoon was ideally located and perfect for our small family. Quiet atmosphere and clean and tidy with all facilities in great condition. All Blue Lagoon staff were curteous and helpful.....particularly Alex. Blue Moon Grill Restaurant is highly recommended by us with awesome staff and phenomenal food! Down Under Dive - Osprey V tour was fantastic. Crew were magnificent!!! Helpful and fun....food was great and entertainment was out of this world. My son was the only child on the tour that day but they catered to his every whim! Definately recommend this tour for fantastic Reef locations....tour may not be ideal for families with young children. Tropical Horizon - Kuranda tour was magnificent. Scenic train and skyrail ride were stunning. However train ride was delayed for 1/2hr for departure and a little long - 2hr scenery ride was not really my thing. Quaint little forest town with many original/handmade souveniers not seen elsewhere. Bill T Safari - Cape Tribulation/Daintree tour was awesome (except for being bitten alive by mozzies!) Worth the trip. Our guide - Andrew - amazed us with his knowledge and love of nature. I would like to say a huge thankyou to Sara from FNQ Apartments for co-ordinating our holiday. Blue Lagoon was recommended by you and we were extremely happy with the result. All tours were chosen by myself but there were no hiccups in the process of securing these tours with Sara's help and fantastic specials were even obtained for us! All our questions were answered promptly and precisely. please feel free to use my comments on your website. I woud love to visit FNQ again in the near future and would definately be contacting FNQ Apartments for their exceptional service!
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We had a fantastic stay at the Sea Temple. The room was very well appointed and we were surprised to see there were a few crockery/cooking facilities in the room - this was great for us as eating out all the time gets a bit much. The pool lagoon is beautiful and definitely the key feature of the hotel. Port Douglas itself is stunning and a destination we plan to return to again - especially in winter. Kirstie & Matt
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Hi Sara, We’ve just returned home, AMAZING HOLIDAY!! My family stayed at the Mantra Portsea in Port Douglas June 2010 We had a fantastic holiday, the perfect combination of relaxation and adventure. The Mantra Portsea was great. The location was perfect for us, a 15 minute walk along the beach to downtown, the room was clean and quiet (we asked for a back room) and the pool lovely. There was loads of exploring and great stuff to do from Port Douglas, we found all of the operators friendly and professional, highlight of our visit was a day out on Aristocat diving at the outer reef. We booked through Sara at FNQ from their website. This was made really easy by prompt and helpful response to all of our queries, I would definitely recommend using FNQ. Susan
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Hi Sara, Thank you for your email. We had a fantastic holiday and all the bookings that we made through you were all in order. We were very happy with our apartment and the pickups and tours all worked out very well. Kind Regards, Barbara
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Thanks Sara – your help as always was excellent. We were very happy with everything at Palm cove. The kids loved the resort, and we loved being able to get food from NuNu’s to take back to our room once the kids were asleep! Regards Andrew & Jenny
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Hi Sara, All went very well. The apartment was excellent and the Manager was very helpful. We went to Parenella Park which was fantastic and also Palm Cove, also great. The Botanical Gardens were also very good. Cairns is very centrally located and there are a lot of things to see at very close range. Thank you for all of your assistance, everything went like clockwork ! Cheers Glenn
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Hi Megan We had a most wonderful holiday in Port Douglas. The accommodation at Port Douglas Resort was great and suited us perfectly. Great location, within walking distance to main street and beach. Thanks again, Denise.
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Afternoon Brenda, Thank you very much for all your efforts we had a great stay and everything worked perfectly. Not one single hitch. The accommodation at the Sea Temple was excellent and the staff there are very friendly and helpful. We made contact with the Boutique Apartments People while we were there and again fund helpful friendly and efficient people. I have passed on your contact details to a number of friends and family for their future use and I am sure they will certainly make contact if they wish to holiday in your area. We will certainly contact you in future for our holiday requirements. Thanks for all your assistance. regards Maureen
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Hi Sara Holiday was superb, Did normal things - Daintree, Kuranda. tablelands Have been Cairns way many times before but first time at Palm Cove Island Views is beautifully presented and equipped - amongst the very best we've ever stayed in Rick
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We are in port Douglas at the moment and even though our place is great and peaceful we do miss our swimout apartment in palm cove! The accomodation was great, the town is beautiful and we enjoyed dining out. We had a great time, check-in was quick and easy as was checkout. Only thing I could suggest is a dining guide in the room- options and recommendations etc etc We will definately be back, Thanks again Sam and Rod
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Hello Sara, We really enjoyed our time in Cairns and the location of Cascade Gardens meant we could walk where we wanted to go. As far as accommodation is concerned, next time we will remember to ask for a ground floor as I have problems with my legs sometimes We would have preferred a larger fridge in the unit as could not accommodate both food and a few beers. The food won. We enjoyed the bbq facilities and the pool. We did something each day so wil itemise them Reef Magic was just that magic. Excellant support from crew members particularly when I got sea sick. Crocodile Cruise - very informative and interesting, enjoyed seeing crocodiles in natural state (I did not ponder on their future as coats or handbags). We particularly enjoyed the cruise back down Trinity Inlet . Horizons Cape Tribulation trip. Superb. A long day but packed full with interest. We went to places we would not have gone to had we hired a car and drove ourselves. We took the train up and back to Kuranda. I had expected the highlight of my trip to be the Barron Falls as I thought they would be surging, however they were a mere trickle, fortunately the Stony Creek waterfall was bursting with energy. I visited the Butterfly House and wished I had a couple more hours to spend there. The butterflies took my breath away. I had not seen a Ulysses or birdwing before and to see them in such abundance was a real gift. We took the Sunbus to Palm Cove and enjoyed that too. The afternoon was spent resting and we then visited the Casino where we enjoyed watching others play. Dinner was good and inexpensive. Off to Paranella Castle. Again I was blessed as I saw the ulysses butterfly in three different locations. We thoroughly enjoyed all aspects of this trip from the lush countryside, the Gillies hill (last time we were in Cairns we went up on our motorcycle but did not find that hill - next time we are on the bike we will certainly go on that road again), Lake Barrine and their scones, Milla Milla falls, the boulders, and the Castle. The vision and expertise of this man and his family was remarkable. I was also struck by the professionalism and the enjoyment staff members here had in the work they do. The staff of all businesses we travelled with were excellant, informative, humorous and considerate. We also appreciated the presentation and freshness of the meals we had at the RSL Club. We will come again and thank you for your assistance. Helen
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Hi Sarah just returned yesterday from Cairns. The holiday all went as planned and my daughter and I were most impressed at the attention given to tourists by all the businesses in FNQ. It's a pity we had not allowed at least one more week to do a few more of our options, but we enjoyed all that we managed to squeeze in. We did a trip on the Gulflander and Savannahlander trains with side trips to Cobbold Gorge and Undara Lava Tubes, and I would certainly recommend this as a great experience. The Gulflander would probably more suit "dyed in the wool rail tragics" because the scenery is pretty monotonous on that section. There are a few good optional packages for using the Savannahlander train. The Reef Palms was most pleasant and was exceptionally good value. Thank you for your very thorough follow through of our booking with them. I will certainly be in touch with you if I do a return visit someday. regards Peter
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Dear Sara, just wanted to let you know that we were all very impressed by the accomodation and also the friendly helpful staff at Mantra Trilogy. We asked them to book us on a boat to Green Island and it was all done very professionally and quickly. We would like to say a very big thank you to you and the staff at the hotel. We would definitly book with you again. Thanking you Dianne
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