Listed below are some of the comments we have received from past customers.
We had a lovely time in Pt Douglass. It was one of the most relaxing holidays I have ever had. We loved the reef trip and seeing the beautiful rainforest. We will definitely return. The Hibiscus was really comfortable. Next time we would probably be interested in staying closer to 4 mile beach. Do you manage any apartments there?
Thank you again, Trudy
Just writing to thank you for organising our great holiday in Cairns recently. Your level if service form that first phone call was excellent and certainly made planning our holiday much easier. Our accommodation at both Harbour Lights with its great views, and the spacious, centrally located Park Regis apartments were well above our expectations and wouldn't hesitate to stay at either one again.
I would also like to thank-you for being so helpful in obtaining extra accommodation when my daughter got sick and had to return from the reef trip early. The ease with which you did this, while we had limited phone access was really appreciated.
On a brighter note the trip on the Reef Encounter was enjoyed greatly by the rest of the family and would recommend there diving courses to anybody wanting great personalised service. I will certainly be recommending your service to friends and will be booking with you again,
Thanks again Sue
We had a fabulous time time at Peppers in Palm Cove. The property was gorgeous and we went with the intention of doing nothing other than relaxing, which was exactly what we did!
Your service was outstanding. It was helpful, friendly and efficient and we would not hesitate in using FNQ apartments for future visits.
Thanks again, and you are more than welcome to use our comments.
Richard & Anita Alweyn
We would like to thank you very much for everything with regards to our holiday. The accommodation was fantastic and exactly as it had been described. Our lovely driver Ian met us at the airport and took us to Peppers where Jenny met us on arrival and took us to our apartment. We had a lovely time, mostly just relaxing and swimming. The only special activity that we undertook was visiting the Cairns Zoo, which was just a short bus ride away, and was loved by both of our daughters (and us).
From the initial enquiry, through to now, the service from yourselves has been exceptional. I have already recommended you to friends and will be in touch to book our next holiday in far north Queensland.
Thank you again.
Peter and Corinne
Thank you for organising our holiday at Peppers Beach Club in Port Douglas. The dual key 2 bedroom apartment and spa suite was just perfect for us and we had a lovely room overlooking the pool. The spa on the balcony was great.
Even though the weather was warm, it was very cloudy and showery so the weather was not up to our expectations, apparently quite unseasonal for that time of the year so a bit disappointing in that regard. However, the pool was just lovely and ideal for small children so we had no trouble keeping the 2 year old occupied. We were able to walk to the main street without any trouble and of course, were able to do some shopping. There were plenty of restaurants to choose from.
My husband went fishing a couple of times and was picked up from the resort so that was no trouble to us either. We used Oasis Transport for our trips to and from the airport and they were very punctual and friendly and helpful.
Thanks again for your help.
Thank you for the generous voucher.
We were delighted with the level of service FNQ Apartments provided. From our initial enquiry, to the booking and confirmation process thru to final details and handover to Jenny for our arrival, your friendly staff were always helpful, competent and efficient.
Our transfer was also organised by you with Exemplar Limousines who were very reliable and friendly.
Our apt was ideal for the 7 of us and worked perfectly.
Many thanks again,
Thank you we had a fantastic time on our holiday! We always do in palm cove, it has become our yearly ritual!!! We love using you guys and I always pass on your details and recommend people look at your website before booking with anyone else when looking to stay in palm cove or port Douglas!
Whilst i really do appreciate the sentiment of the voucher, it did not seem to be attached! I am sure we will book again next year so the voucher would really come in handy!!
Dear Vanessa and Brenda and Liz,
Just want to thank you all for your friendly and helpful advice in planning my trip to Cairns. I was impressed at the trouble you went to not just making bookings but giving your impressions about apartments etc.
My time at Best Western was good but too far from centre of town.
Brenda was very helpful and quickly responsive. She was informative and knowledgeable about the activities. I enjoyed dealing with her, and liked her guidance on things to do. I believe she went the extra mile to help.
Liked the discounts that we could get through you.
- the reef teach talk - that was great, very worthwhile (prior to a dive)!
- a trip out to the gbr - excellent as well
- self drive south to see the lake districts and waterfalls which were nice
- self drive north to port Douglas etc. Did the daintree river cruise with Luke - really enjoyed that.
- spent the first afternoon on the sky rail and train, but found that far too rushed.
Thanks again to Brenda for assisting.
I am replying to your email with the 2 points you would like addressed.
Holiday Impressions: I am a regular visitor to Cairns but have never stayed in the CBD. This holiday we stayed at Harbour Lights (level 4 sub penthouse 3br) located at the ferry terminal. I will never stay anywhere else in Cairns again. I have found my perfect place at Harbour Lights!
The apartment was well cleaned, spacious, light and the air con had been put on for us!! Kitchen was well equipped, all Foxtel channels, 2 TVs and wifi-perfect. The only negative was the old and tired carpet that could do with a good stain treatment!!
Being so close to the boardwalk below we thought there might be a noise issue but no. We never heard any noise from the crowds below. The location was perfect in every respect. Picture perfect with postcard views out of all windows. The convenience of the location was outstanding.
Step out of the apartment block onto the board walk, to restaurants, coffee shops and of course the city shops. We ate at Mecca Bah and Dundees regularly and the food and service was the best we came across in Cairns. Every morning we had coffee at the reef terminal café which was such a happy place with all the excited tourists heading off. Every evening we had coffee and cake at the Hilton water side café across from the apartments and every morning we would walk the board walk. After a day sight seeing (including trips to Port Douglas, Paronella Park and Karunda) it was such a joy to have the restaurants seconds away.
With more time we would have availed ourselves of all the opportunitys that were available to us within seconds of our room including small boat hire, jet ski rentals, parasailing, bike hire, and of course all the day trips available to book at FNQ office across the road from the apartment block.
Service Satisfaction. This is my first time booking through FNQ apartments. To start with the price of the apartment was the best I found on the internet. The communication in respect of my initial enquiry and then booking was prompt and informative. The opportunity to have newsletters between booking and holiday departure was a bonus as it always kept the holiday in clear sight.
Check in was a breeze. Staff were very friendly and explanations on entry and amenities comprehensive. We had a problem with a blind not going up and this problem was fixed literally within the hour. I felt very welcome whenever I went over to information centre which is something that I could depend on and not something I am used to in Cairns!
Because of the service I received from FNQ Ap, I will always use this service when booking future Cairns holidays.
WOW!! What a holiday!
I will first start by saying the apartments you arranged for us through FNQ, were second to none.
The apartments were world class, the best we've stayed in.
Harbour Lights (Harbour View)
Sea Temple (Swim up)
The establishment which they both were a part of were central to everything we needed.
I will also add that the prompt and professional service you guys offerred was fantastic.
The only thing that we could fault for the whole experience was the beds were quite hard and resulted in poor sleeping experiences. Perhaps making arrangements to purchase softer beds would be something to look at.
We will have no hesitation in offerring your services to ANYONE that expects nothing but professionalism and world class accomodation.
We will guarantee you that if we stay in FNQ again, we'll be making contact with you guys again to make accomodation arrangments.
The overall experience of our time in Port Douglas was amazing. From the initial booking to check-out was so easy and great communication from you guys.
The day of our arrival FNQ communicated with us and were so accommodating regarding, timings, directions and when we were running behind the time we predicted, courtesy call was make to us to enjoy we were ok from the drive from cairns to PD.
Excellent customer service in our eyes.
The apartment at the Sea Temple was more than anything we imagined.
The pictures just didn't do it justice (although 10/10 in the pics). Everything was already there and the little things in which we wouldn't have thought of (example washing powder) was there for our convenience.
Port Douglas it self was amazing, friendly people (locals/tourists), one recommendation for a low key dinner, "Chilli's" next to the Marina. That place served the best pizza's we have ever had compared to Melbourne, and the staff were lovely and to also add the BYO option also hit the spot.
Overall 10/10 - Happy customers from Melbourne. Recommendations to family and friends have already been made.
To FNQ Apartments,
I would like to say thank you very much for a great trip to Peppers Resort in Palm Cove. The service you have provided to me and my family has been fantastic.
Your expert knowledge and booking regarding the day trips available was very helpful and it provided us with great days at the Barrier Reef and the Daintree Forest. I also appreciated your quick response to all of my queries.
The Serenity apartment at Peppers Palm Cove was exactly as you said it would be - we didn't want to leave!!
So thank you Brenda and Liz for the friendly and professional service that you provide. We will recommend you to friends and we hope to be back soon
We had a lovely stay at the Trilogy. Wonderful apartment and fantastic pool.
We did not participate in any tourist activities as we are actually locals living up the Cape at the moment and were down for our children’s End of Year Distance Education School break up week. We often come down during the year for Distance Education Camps and activities so I will definitely be looking to utilise your accommodation services again.
Sorry for the late response.
We were extremely happy with the service and the accommodation in regards to our stay at Harbour Lights Cairns in late November 2013. We have no negative comments to make and would definitely consider staying there again. It was always our intention to spend our time walking around central Cairns and driving out to the Northern beaches with a few trips up to the mountains.
We loved the location of the apartment and was more than happy with the quality of the apartment. We were also happy with the pricing we obtained from FNQ.
We would have no hesitation in recommending FNQ and Harbour Lights to our family and friends.
Thankyou to the team at FNQ for organising our wonderful apartment which was furnished to an extremely high standard. The location was perfect, with a wonderful view from the balcony over the water and we were within walking distance of the gorgeous lagoon and some lovely restaurants.
I would certainly love to return and stay there again.
The only disappointment was that the apartment didn't have wifi and we had brought an ipad with us, not a laptop so couldn't use the stick offered by FNQ. However, we did use the wifi at the office which was no trouble at all.
The staff at FNQ were all very friendly and welcoming and organised an early check in and late check out which was fantastic.
We didn't do much during our week - just relaxed, spent time by the pool and wandered along the esplanade.
Please feel free to use all or part of the above on your website.
Thanks again for making it all so easy!
I would like to thank you for all your assistance in organizing our holiday. I was initially hesitant to book Pool Port Douglas, but was presently surprised out how nice the resort was. The swim out room was fantastic.
The service from yourself and other staff at FNQ was excellent. The staff at pool were also great.
We loved our stay and hope to come back again soon, especially when we came back to cold weather in Melbourne!
Thanks once again,
We'll the Holiday was absolutely fantastic loved every minute that we were there ,start of by saying the penthouse that we had was perfect mum had morning view of the ocean that she always dreamt of having our room was perfect also loved the his and hers separate sides and loved the spa ,the resort can't fault it from the buffet breakfast to dinner everything yum yum and yum , our adventures started of with Great Barrier Reef snorkeling wow what an experience never thought I would snorkel even my mother who is 64 she also loved the experience the whole family did ,then had a day in Port Douglas the scenery the shopping everything beautiful ,then the croc farm another experience not to forget even got to try croc meat taste like chicken haha ,then came the zoo Loved the buffet breakfast even had a visitor have breakfast with us a koala loved the bird show how beautiful the eagle is and having the birds fly so close above ur head and then the pictures with the animals the koala , snake and the croc .To sum this whole holiday from get go to the very end has been experience after experience never thought I would do a lot of things and did them all .We will definitely come back next year I would not choose anywhere else to stay but at the Sea Temple ,Palm cove is so beautiful and still so close to everything ,once again thank you very much from the pick up from the airport , the late check out and to the drop off back to airport the service was excellent
THANK YOU once again
Susie and Family
A stand-out holiday at a super location. Palm Cove is a very special spot.
The apartment was well appointed and perfectly located with a great view of the unique pool area. The sloping beach/pool design was ideal for our 3 year old who spent countless happy hours in the water. We all had a most enjoyable, trouble free holiday.
Really appreciate your efficient organisation.
Thank you! (and for the voucher).
Happy for you to use this on your feedback page.