Listed below are some of the comments we have received from past customers.
I am replying to your email with the 2 points you would like addressed.
Holiday Impressions: I am a regular visitor to Cairns but have never stayed in the CBD. This holiday we stayed at Harbour Lights (level 4 sub penthouse 3br) located at the ferry terminal. I will never stay anywhere else in Cairns again. I have found my perfect place at Harbour Lights!
The apartment was well cleaned, spacious, light and the air con had been put on for us!! Kitchen was well equipped, all Foxtel channels, 2 TVs and wifi-perfect. The only negative was the old and tired carpet that could do with a good stain treatment!!
Being so close to the boardwalk below we thought there might be a noise issue but no. We never heard any noise from the crowds below. The location was perfect in every respect. Picture perfect with postcard views out of all windows. The convenience of the location was outstanding.
Step out of the apartment block onto the board walk, to restaurants, coffee shops and of course the city shops. We ate at Mecca Bah and Dundees regularly and the food and service was the best we came across in Cairns. Every morning we had coffee at the reef terminal café which was such a happy place with all the excited tourists heading off. Every evening we had coffee and cake at the Hilton water side café across from the apartments and every morning we would walk the board walk. After a day sight seeing (including trips to Port Douglas, Paronella Park and Karunda) it was such a joy to have the restaurants seconds away.
With more time we would have availed ourselves of all the opportunitys that were available to us within seconds of our room including small boat hire, jet ski rentals, parasailing, bike hire, and of course all the day trips available to book at FNQ office across the road from the apartment block.
Service Satisfaction. This is my first time booking through FNQ apartments. To start with the price of the apartment was the best I found on the internet. The communication in respect of my initial enquiry and then booking was prompt and informative. The opportunity to have newsletters between booking and holiday departure was a bonus as it always kept the holiday in clear sight.
Check in was a breeze. Staff were very friendly and explanations on entry and amenities comprehensive. We had a problem with a blind not going up and this problem was fixed literally within the hour. I felt very welcome whenever I went over to information centre which is something that I could depend on and not something I am used to in Cairns!
Because of the service I received from FNQ Ap, I will always use this service when booking future Cairns holidays.
WOW!! What a holiday!
I will first start by saying the apartments you arranged for us through FNQ, were second to none.
The apartments were world class, the best we've stayed in.
Harbour Lights (Harbour View)
Sea Temple (Swim up)
The establishment which they both were a part of were central to everything we needed.
I will also add that the prompt and professional service you guys offerred was fantastic.
The only thing that we could fault for the whole experience was the beds were quite hard and resulted in poor sleeping experiences. Perhaps making arrangements to purchase softer beds would be something to look at.
We will have no hesitation in offerring your services to ANYONE that expects nothing but professionalism and world class accomodation.
We will guarantee you that if we stay in FNQ again, we'll be making contact with you guys again to make accomodation arrangments.
The overall experience of our time in Port Douglas was amazing. From the initial booking to check-out was so easy and great communication from you guys.
The day of our arrival FNQ communicated with us and were so accommodating regarding, timings, directions and when we were running behind the time we predicted, courtesy call was make to us to enjoy we were ok from the drive from cairns to PD.
Excellent customer service in our eyes.
The apartment at the Sea Temple was more than anything we imagined.
The pictures just didn't do it justice (although 10/10 in the pics). Everything was already there and the little things in which we wouldn't have thought of (example washing powder) was there for our convenience.
Port Douglas it self was amazing, friendly people (locals/tourists), one recommendation for a low key dinner, "Chilli's" next to the Marina. That place served the best pizza's we have ever had compared to Melbourne, and the staff were lovely and to also add the BYO option also hit the spot.
Overall 10/10 - Happy customers from Melbourne. Recommendations to family and friends have already been made.
To FNQ Apartments,
I would like to say thank you very much for a great trip to Peppers Resort in Palm Cove. The service you have provided to me and my family has been fantastic.
Your expert knowledge and booking regarding the day trips available was very helpful and it provided us with great days at the Barrier Reef and the Daintree Forest. I also appreciated your quick response to all of my queries.
The Serenity apartment at Peppers Palm Cove was exactly as you said it would be - we didn't want to leave!!
So thank you Brenda and Liz for the friendly and professional service that you provide. We will recommend you to friends and we hope to be back soon
We had a lovely stay at the Trilogy. Wonderful apartment and fantastic pool.
We did not participate in any tourist activities as we are actually locals living up the Cape at the moment and were down for our children’s End of Year Distance Education School break up week. We often come down during the year for Distance Education Camps and activities so I will definitely be looking to utilise your accommodation services again.
Sorry for the late response.
We were extremely happy with the service and the accommodation in regards to our stay at Harbour Lights Cairns in late November 2013. We have no negative comments to make and would definitely consider staying there again. It was always our intention to spend our time walking around central Cairns and driving out to the Northern beaches with a few trips up to the mountains.
We loved the location of the apartment and was more than happy with the quality of the apartment. We were also happy with the pricing we obtained from FNQ.
We would have no hesitation in recommending FNQ and Harbour Lights to our family and friends.
Thankyou to the team at FNQ for organising our wonderful apartment which was furnished to an extremely high standard. The location was perfect, with a wonderful view from the balcony over the water and we were within walking distance of the gorgeous lagoon and some lovely restaurants.
I would certainly love to return and stay there again.
The only disappointment was that the apartment didn't have wifi and we had brought an ipad with us, not a laptop so couldn't use the stick offered by FNQ. However, we did use the wifi at the office which was no trouble at all.
The staff at FNQ were all very friendly and welcoming and organised an early check in and late check out which was fantastic.
We didn't do much during our week - just relaxed, spent time by the pool and wandered along the esplanade.
Please feel free to use all or part of the above on your website.
Thanks again for making it all so easy!
I would like to thank you for all your assistance in organizing our holiday. I was initially hesitant to book Pool Port Douglas, but was presently surprised out how nice the resort was. The swim out room was fantastic.
The service from yourself and other staff at FNQ was excellent. The staff at pool were also great.
We loved our stay and hope to come back again soon, especially when we came back to cold weather in Melbourne!
Thanks once again,
We'll the Holiday was absolutely fantastic loved every minute that we were there ,start of by saying the penthouse that we had was perfect mum had morning view of the ocean that she always dreamt of having our room was perfect also loved the his and hers separate sides and loved the spa ,the resort can't fault it from the buffet breakfast to dinner everything yum yum and yum , our adventures started of with Great Barrier Reef snorkeling wow what an experience never thought I would snorkel even my mother who is 64 she also loved the experience the whole family did ,then had a day in Port Douglas the scenery the shopping everything beautiful ,then the croc farm another experience not to forget even got to try croc meat taste like chicken haha ,then came the zoo Loved the buffet breakfast even had a visitor have breakfast with us a koala loved the bird show how beautiful the eagle is and having the birds fly so close above ur head and then the pictures with the animals the koala , snake and the croc .To sum this whole holiday from get go to the very end has been experience after experience never thought I would do a lot of things and did them all .We will definitely come back next year I would not choose anywhere else to stay but at the Sea Temple ,Palm cove is so beautiful and still so close to everything ,once again thank you very much from the pick up from the airport , the late check out and to the drop off back to airport the service was excellent
THANK YOU once again
Susie and Family
A stand-out holiday at a super location. Palm Cove is a very special spot.
The apartment was well appointed and perfectly located with a great view of the unique pool area. The sloping beach/pool design was ideal for our 3 year old who spent countless happy hours in the water. We all had a most enjoyable, trouble free holiday.
Really appreciate your efficient organisation.
Thank you! (and for the voucher).
Happy for you to use this on your feedback page.
Thank you for the voucher.
My short stay in Cairns was really wonderful. Primarily to visit my son and grandson.
The apartment was perfect. The layout and facilities in the apartment were excellent and I enjoyed my stay at Harbour Lights very much. Weather could not have been better.
Some of the highlights for me were being in the ringside seat to view the amazing fireworks that were set off from the rooftops of 2 apartments just across the road from
my balcony. Also sitting at Mondo’s having dinner as the massive cruise liner sailed past to continue its voyage. A beautiful spectacle for us all – son and grandson included.
The exercises in the park was also quite a spectacle – seeing so many people – young and old – joining together to enjoy this fitness activity.
Also was a spectator with my grandson as he watched his Dad and friends do the rope climb at the Casino. An event well worth considering.
I will certainly be back to Harbour Lights again. The position is also great – close to everything.
Yes, your service was excellent.
We had a fabulous holiday thanks. For us it was a delayed honeymoon after being married earlier this year and as we have two very young children at home we made the most of the time together to do pretty much nothing. We ate some magnificent food and just generally relaxed and caught up with each other away from our ordinarily busy lives, while soaking up Palm Cove.
We were very impressed with the Angsana and its staff. The apartment and the lay out were great, spacious and very comfortable. It’s nice however to see that they are in the process of some updating as there are aspects of it that are getting a little tired, eg the bathrooms, but we enjoyed it immensely and loved the beachfront location. We will be looking into future trips with the family there as well.
Many thanks for organising the booking for us.
We have just enjoyed a 7 night family holiday at the fabulous Harbour Lights apartments in Cairns. The standard of the 2 apartments that we had was great, and the views were fantastic. The staff at FNQ apartments were very helpful and approachable. I would highly recommend these apartments for a holiday.
First of all I was most impressed with the assistance we recieved from staff in identifying the appartments we had in Port Douglas and Palm Cove.
Both apartments met our needs, Amphora was particularly nice with the Ocean view.
We got the impression from staff that nothing was any trouble and would go out of their way to ensure our stay was perfect.
I would have no hestitation is using you again and recommending your firm to our friends.
thanks again for your professional service
Hi Liz - Thanks for your email.
We had a wonderful time at the Amphora with our group of friends. The apartments were terrific and we thoroughly utilised the lagoon pool every day. We also went swimming in the ocean, went for lots of walks, coffees, out for meals and a few drinks!!!
As we were all in need of a break Palm Cove was the ideal spot.
Also the service we received from Exemplar was outstanding. Very efficient, courteous and always on time - even when they took us to and from the wedding in Cairns.
I would thoroughly recommend your service as a booking agent - you were helpful to me especially as I had quite a large group to organise and I know if we come up your way again, I would always contact you for advice. It is fine with us to use our response on your feedback page on your website and thank you very much for the voucher.
With kind regards, Chris Primus
Thank you so much with assisting me with our FNQ holiday.
We had an amazing time and Eddie at Roydon Beachfront apartments was lovely, he upgraded our room to a 3bedroom with a spa and allowed us to check in early.
The apartments where lovely as was the view and the weather – we didn’t want to leave, there was nothing we could ask for- everything was there.
The tours you organized for us went off without a hitch and everything was perfect, Fitzroy and Green Islands where beautiful the coral and marine life amazing, the kids swam with a sea turtle and a huge potato cod.
Kuranda Sky rail and Scenic railway where also just as amazing.
I will recommend your booking service to our friends and on face book, I also told Eddie I shall recommend the apartments on trip advisor.
Once again thank you for everything and you can use my comments on your feedback page.
I only wished we could have stayed longer J
On an unrelated matter reading thru your below email, we are thinking of going to Airlie Beach/Whitsundays next year – can you help with this or recommend someone?
Our holiday to Port Douglas was amazing. FNQ Apartments were so great right from my initial enquiry. They were in constant contact with me via email with information about tour/attraction specials etc.
Our accomodation was within walking distance to the beach and across the street from shops and restaurants. We did hire a car but even if you did not want to do that you can walk almost everywhere.
We booked an apartment with 3 bedrooms and two bathrooms which was very comfortable for 5 adults. Management was great, and attended to any request immediately. Would definitely stay there again! thanks FNQ.
We had a fabulous holiday. From the moment we walked into our apartment and looked out onto the amazing pool and tropical island view we knew we had picked well.
For us, it was all about relaxing and enjoying the weather so most of our time was either pool side or across the road at the beach, or chilling out in the beautiful apartment.
We looked forward to eating out most nights and the choice of restaurants was great as well.
Next time we'll definitely book a reef tour ahead of time so we don't miss out.
Thanks for recommending Trinity Beach to us.
we had a fantastic holiday in Trinity Beach. The weather was spectacular for the whole week and Coral Sands was a great place to stay - it had a big pool and was just across the road from the beach. Trinity Beach is perfectly located between Cairns, Palm Cove and Port Douglas. We did the Skyrail, the scenic railway and had a day snorkelling on the outer reef. We also appreciate your help in organising accommodation - it all worked perfectly. Thank you - if we go back to Queensland we will make contact with you again, for sure.
Hi all at FNQ Apartments,
Thanks for making it a unbelievable holiday for me and my family, It is sometimes really difficult to book for a group of 8 wanting 4 rooms but the amazing service provided by you especially Brenda, made it just so simple. Harbour lights is amazing with great facilities and convenient to everything in Cairns. Whenever we needed advise on activities we simply called into the FNQ office and received great advise especially on the fishing charters ( Gone fishing ) and Dundees and Salt restaurants.
Thanks again for the great holiday