Listed below are some of the comments we have received from past customers.
Hello and thank you for your help in securing our apartment for a week in May 2015.
Our visit to Cairns was to catch up with family whilst also visiting our son, his wife and our first grandchild in Townsville. We have family in Milla Milla and Earleville so staying in an apartment ourselves took any pressure off family.
While we were in Cairns we did some touristy things like the sky rail cableway. Amazing!! We had driven, trained, bused and now the sky rail this visit.
We are not strangers to Cairns, with family up here we visit maybe every 5 or so years. We have seen Cairns grow from a little fishing village to the tourism hub it is now.
Thank you for arranging our stay at Park Regis Apartments, our only complaint was an air conditioner that continued to drip. The maintenance man after two attempts finally stopped the leak. The apartment was roomy with everything you need. Cutlery, pots and pans and crockery were plentiful. The staff were wonderful even down to the room attendants, everything was great.
Many thanks again,
The accommodation was lovely, the only hiccup being the adjoining room door being unlocked and a surprise visit from the next door guests. This however was quickly resolved after a phone call which I appreciated.
I hired a car and went on a day trip to Paronella Park which I found most enjoyable. I will be returning to do the night tour for sure!
Thanks again for your assistance and I look forward to booking my next holiday with you.
We had a wonderful time, 6 stars all the way.
From the beautiful Penthouse suite at the 5 Star Sea Temple Resort in Palm Cove, which had private access to our exclusive rooftop jacuzzi & BBQ area, which enjoyed ocean views, through to the King Size luxurious bed, and again another single spa/jet tub provided inside the Penthouse bathroom.
And the price was without a doubt AMAZING only $750 for 4 glorious nights of sheer opulence, and 5 magical days of luxury. I am truly grateful to FNQ Apartments for making my birthday an experience to be revered and in truth truly memorable.
I highly recommend FNQ Apartments for any and all accommodation and entertainment needs you could ever require!
Thank you for your email. We had a fantastic time at Trinity Beach.
We visited Kuranda by the train & also Fitzroy Island which was arranged by the staff at the Bellevue.
The accommodation was immaculate and extremely quiet despite being the Easter weekend. Kim & his wife were extremely helpful and very chatty and it was a pleasure to talk to them.
I would have no hesitation in recommending this stay to any of my friends and I look forward to the next time you can help us again. Thanks for a brilliant and most satisfactory service.
Hi Brenda we are still in Cairns.
We had a wonderful time at Trinity Beach thanks to you.
Our Vue Apartment was brilliant and the infinity pool overlooking the Coral Sea spectacular! We especially liked the fact that there are not too many apartments at Vue and therefore not lots of people to share the pool with. The location was also important to us and being a couple of sets of steps down to the Esplanade was great.
We will tell all our friends about Vue and the great service we got from you and FNQ Apartments.
Gayle, Luigi and Gabriella
Thank you so much for you quality service, couldn't ask for a more friendlier team and information galore. Being a first time traveler to Pt Douglas, your service and information made out trip so much easier to plan. Can't thank you enough.
We spent a lot of time just relaxing at the Sea Temple as it was so beautiful. A couple of the main highlights were the Quick Silver trip to the Barrier 'Reef, snorkeling was amazing.
We also thoroughly enjoyed our Daintree Tour, our host Ben was supa informative and just so friendly, he really made the day a great experience.
thank you again.
Di and Michael
Hope you're well.
Just wanted to pass on some feedback on our AMAZING stay which we booked through FNQ apartments for accomodation at the Sea Temple Resort, Palm Cove.
Our week stay ate resort was absolutely amazing. The swim out apartment was superb, everything we needed was available for us in the apartment & our daughter loved the fact that she could just wake up & jump straight in the pool. The penthouse was magnificent especially having our own private rooftop with BBQ area, spa & outdoor setting. Having dinner & listening to the beach in the background was so relaxing and therapeutic.
We couldn't have asked for better accomodation for a much needed family holiday!
A big thanks to you Brenda for regularly keeping in touch with us before & during our stay to make sure all was accomodated for us.
We will definitely be returning to Palm Cove in the future, it was our own little paradise!!
Hi Vanessa and team
We came back to Island View apartments for a quiet and relaxing holiday. We have stayed at these apartments previously and happy to say that they have maintained a very high standard.
Top location right in the heart of Palm Cove and only minutes walk to cafes/restaurants.
The team at FNQ were very helpful during the organising of our trip and suggestions to have a meal at Paperbark restaurant was excellent. And yes, the beers are still cold at Apres.
Many thanks for your assistance and we look forward to using your services again. Well done FNQ.
Rosie and Bard Luckie
We have just returned from six beautiful days in Port Douglas. We thoroughly enjoyed our time at the Sheraton Mirage. The pool was the most beautiful I have ever seen. I am not a great swimmer, but I just couldn’t wait to get in! It was an ideal place to simply relax, and enjoy the surroundings.
I would like to thank you for all your help with organizing our holiday, and for securing such a good deal for us. I will certainly use FNQ Apartments when booking our next holiday, which I hope won’t be too far away.
Please feel free to use these comments on your website.
THANK YOU ALL FOR A WONDERFUL HOLIDAY
Everything was perfect, the accommodation was second to none. We stayed at Getaway On Grafton it was fantastic amazing wonderful and close to everything.
The apartments were very well set out with two bathrooms
and two separate bedrooms with everything you can think of supplied even a washing machine and dryer. The pool was wonderful and we spent every afternoon just cooling down after the Train, sky rail feeding crocodiles, green island etc;
Cairns is a great place for kids and adults, there is so much to do and see we will be back next year.
Thanks everyone who helped organise our holiday to Palm Cove. We had a brilliant time. The apartment was perfect. Everything was exactly how we wanted plus more.
We did a day trip out to Low Isle (fantastic), Kuranda railway and skyrail (brilliant), Port Douglas, Cape Tribulation day trip (awesome) and we went to Hartley's crocodile farm. Plenty more to do for our next trip up North. Will definitely contact you again for our next holiday.
Belinda and David
PS I left a comment on Facebook and yes you can use my comments for whatever you need.
We very much enjoyed our stay in Port Douglas. Fortunately, the apartment had efficient aircon! The couple of issues we had have been reported to Tom at Seascape for attention.
A: We appreciated being on Macrossan Street and rarely had to take the vehicles out of the garage.
We enjoyed our day on/under the water but were dismayed at the state of the Reef. Having first dived here 30 years ago, the degradation of this underwater wonder is such a disappointment. The young boat crew, while enthusiastic, had no experience of the Reef as it used to be. MUCH must be done to preserve what remains of this national treasure!
Food in town was extremely expensive but of good quality. Service at the places we visited was pleasant.
B: Your assistance with finding the “Driftwood Manatary” was very much appreciated. The apartment’s location and price were very good and your prompt attention to my emails was valued.
Thanks again to you and Brenda for your pleasant and professional service.
Thank you for your email, we had a good relaxing holiday did not do much just eat slept and swam.
The Shantara Apartments were more than we expected, the staff were very welcoming and very knowledgable about where to eat, and things to do. The apartment was extremely clean and well set up, we did not want for anything. The whole resort was immaculate it did not look 7 years old and being adults only resort was quiet and relaxing.
I would not hesitate in recommending Shantara to anyone that is heading to Port Douglas.
Hi Vanessa -
We loved our time in Port Douglas (and hated going home to Ballarat!)
We came up for a family wedding, which was a wonderful occasion. We spent most of our stay enjoying time with family, given we were travelling with young children it was mostly by the pool!
Our one tour was "Tony's Tropical Tours" Mossman Gorge / Daintree / Cape Tribulation tour and it was fantastic! The scenery was gorgeous but what made our day special was our tour guide, Dave, was so informative on a wide range of topics and managed to keep us all interested all day.
The accommodation was well presented and maintained. I had no issues contacting the managers when issues arose (air con problems on the first day - had a repair man on site in 3mins from the time I called!!! That is service!!!) It was well suited to our needs, although warning future guests about the double storey and split level layout would have been appreciated when booking, in case some guests couldn't manage the stairs.
Overall, a very enjoyable holiday!
We seven girls all enjoyed our stay at Harbour Lights Luxury Apartments, the booking process, collection of keys, use of facilities, helpful staff at FNQ bookings on our arrival, the beautiful apartments, all meet our expectations.
The Sunset Cruise and Dinner at Dundee’s on Friday 18th Oct was a great start to our weekend and so close to our accommodation, so we were all highly satisfied with our choice.
We also went by bus to meet the Kuranda Skyrail, loved the boardwalks, had three hours wandering around Kuranda town and markets, a lovely lunch at The Kuranda Hotel, returned Gold Class on The Scenic Rail, a fantastic relaxed Saturday out. The staff at all our attraction choices were very kind and informative and the attractions to rave about.
The Outer Great Barrier Reef via Green Island was one trip i had been looking so forward to as i love the reef experience and had arranged for four of my friends to join me – all had never been to a reef nor Cairns. Having been out of Shute Harbour and Mission Beach to the reef in previous years, i was so keen to snorkel off the pontoon and this outer reef area. Unfortunately it was very windy and choppy last Sunday so we found it really difficult to stay in the water, just clung to the rest stations. The staff on the catamaran were so considerate and apologetic. Hopefully i can arrange this adventure at some other stage.
I must also add, myself and one of my friends booked the Hot Air Balloon Flight...OMG that was the highlight of my year, such a beautiful peaceful experience, and the staff were so damn kind and friendly, involved the passengers in everything, preparation and pack up, also kept us continuously informed while flying over the beautiful Tablelands, a must do.
yes....we had a great time. Unit was terrific.The late check out ( with no notice to you guys) was really appreciated. Your level of service was first class.
Went on a cat out to the reef and snorkalled which was magic......
feel free to use any of the above..
Thanks for the email. We had a really terrific holiday and are already wondering when we can get our booking sorted for next year.
We really appreciated your advice on accommodation especially as we left it so late this year and were left with limited options. The Sea Temple suited us perfectly and to be honest we barely left the resort.
We did no touristy activities. Ate out 3 times, spent some time shopping in Port Douglas, walked on the beach once and attended the market on the last day. Very low maintenance really. We loved it.
Thanks for your service and willingness to help at every step of the way. It was a pleasure and made our holiday easy and stress free.
In terms of the apartment, it presented beautifully and was very comfortable.
We had an issue with the fridge which was addressed immediately. he outdoor table was broken which would have been an easy thing to repair, and whilst this didn’t directly impact our stay, we were concerned through our stay that we might be blamed for it. Also there was a small amount of mould on the master shower wall which was out of character when compared with the state of the rest of the apartment.
Overall the accommodation was extremely clean and comfortable.
thanks so much for assisting us with our recent holiday accommodation booking at Beach Club Palm Cove. FNQ apartments, yourself in particular, were fantastic to deal with. Your local knowledge and familiarity with the specific properties assisted me in choosing great accommodation, appropriate for our needs, and also helped us choose a holiday destination. In response to your specific questions:
a) your impressions of your holiday and the activities that you participated in; and
We had a very relaxing week in Palm Cove. Most of our time was spent around the gorgeous Lagoon Pool at Beach Club, which was fantastic for our kids (aged 8 and 6). They had plenty of space to swim and play in water that is not too deep, which was re-assuring for mum and dad. I also loved the poolside bar, for an occasional treat.
We visited the Cairns Tropical Zoo, which our kids loved. We also took a day trip to Port Douglas, including Mossman Gorge, Macrossan St for lunch and shopping and the beautiful, calm beach, with its temperate water.....Gorgeous.
Of course, the weather was wonderful the whole time we were there, making our holiday so pleasant.
b) the standards and your satisfaction with our services.
From my first phone conversation with Brenda I felt assured that I was in good hands; it was obvious that she was intimately familiar with the various properties we discussed, even down to individual apartments! She provided lots of options but helped narrow down the appropriate choice, which was greatly appreciated. It was also great to receive ongoing email correspondence from FNQ apartments leading up to our holiday. I would have no hesitation in recommending FNQ apartments and will use them again for future holidays.
Please feel free to use any comments on your website, if you wish.
Thanks very much for your assistance. We had a wonderful holiday and would recommend your agency and Beach Club Palm Cove to anyone. Palm Cove is very relaxing and a the resort was perfect for young kids.
We very much appreciated the arrangements you / FNQ made for our holiday at Peppers and we are grateful for the total package you secured for us and certainly, we enjoyed a terrific holiday.
Please thank Peppers for allocating a ground floor apartment, in view of my wife’s leg problems and convey our gratitude for the excellent breakfasts, service & assistance we received.
Thank you again for the terrific holiday you arranged and when we are again looking to have a holiday in Queensland, we will contact FNQ.