Listed below are some of the comments we have received from past customers.
Good Morning to the team at FNQ Apartments.
Thank you for arranging the accommodation for my family and I in Cairns.
Everything was perfect! The apartments, the views and the location was wonderful and the weather was also perfect – so thanks for arranging such perfect weather too J
We participated in the Green Island day tour and I’d have to say that this was a little disappointing. I guess I was expecting more, although there were limitations travelling with 2 infants. The boat trip was difficult and again, my expectations were of a larger “cat” that would manage some of the swells better than it did. I would not recommend this trip to friends.
However, your assistance in endeavouring to meet the family’s needs was exceptional and I would certainly recommend your services.
Thank you again for making my family reunion a success.
Good morning Brenda,
I am back at work so the response will be short. We really enjoyed the Beach Club and the accommodation, the weather was perfect for us we really enjoyed the experience.
Thanks for the great service.
We were very happy with the Blue Lagoon.
Trinity Beach is quaint and enjoyable.
We noticed a huge change at Palm Cove.
We enjoyed the Sky Rail attraction and I would have to say that FNQ is on the ball looking after tourists.
We will be back some time and will contact you for bookings.
Paul ... Ballarat
On behalf of my parents and I, thank you for your assistance and that of the FNQ Apartments team.
We had a fantastic time in Port Douglas and appreciated the suggestions you provided on the car hire (which we would use again without hesitation) and loved the accommodation at the Sea Temple Spa and Resort.
We had quite a relaxing time and went sight seeing to the Mossman Gorge, in addition to the local sights around Port Douglas. My father and I took a charter on the Dragon Lady vessel and had a wonderful day fishing and enjoying a beautiful day on the water. It was also a productive day for my Dad who caught the most fish on the day!
We have been very impressed with the service received by the team and would highly recommend your services to others considering a Far North Queensland trip.
We loved our stay at 26 Beachfront Mirage (now Villa Omaroo). A true luxury property, very spacious, perfect for two families to share. Time could be spent together or apart. The pool was really warm and we were in it with the kids rain or shine from 7 am - 7 pm. We had a swim at a local resort and their pool wasn't heated so it was a fast trip back to our pool.
Also. Could I please have a receipt for the total of the holiday please.
I wanted to let you know that we had a wonderful time in Port Douglas. Coconut Grove was lovely, the apartments were very well equipped and quite luxurious. Nothing was ever a problem for the staff and they always responded quickly and professionally.
I would not hesitate to stay there again.
The spa you recommended was also lovely and the treatment we had there was amazing.
We ate at Watergate and Salsa and both were lovely.
Many thanks for your assistance.
We had a lovely time in Pt Douglass. It was one of the most relaxing holidays I have ever had. We loved the reef trip and seeing the beautiful rainforest. We will definitely return. The Hibiscus was really comfortable. Next time we would probably be interested in staying closer to 4 mile beach. Do you manage any apartments there?
Thank you again, Trudy
Just writing to thank you for organising our great holiday in Cairns recently. Your level if service form that first phone call was excellent and certainly made planning our holiday much easier. Our accommodation at both Harbour Lights with its great views, and the spacious, centrally located Park Regis apartments were well above our expectations and wouldn't hesitate to stay at either one again.
I would also like to thank-you for being so helpful in obtaining extra accommodation when my daughter got sick and had to return from the reef trip early. The ease with which you did this, while we had limited phone access was really appreciated.
On a brighter note the trip on the Reef Encounter was enjoyed greatly by the rest of the family and would recommend there diving courses to anybody wanting great personalised service. I will certainly be recommending your service to friends and will be booking with you again,
Thanks again Sue
We had a fabulous time time at Peppers in Palm Cove. The property was gorgeous and we went with the intention of doing nothing other than relaxing, which was exactly what we did!
Your service was outstanding. It was helpful, friendly and efficient and we would not hesitate in using FNQ apartments for future visits.
Thanks again, and you are more than welcome to use our comments.
Richard & Anita Alweyn
We would like to thank you very much for everything with regards to our holiday. The accommodation was fantastic and exactly as it had been described. Our lovely driver Ian met us at the airport and took us to Peppers where Jenny met us on arrival and took us to our apartment. We had a lovely time, mostly just relaxing and swimming. The only special activity that we undertook was visiting the Cairns Zoo, which was just a short bus ride away, and was loved by both of our daughters (and us).
From the initial enquiry, through to now, the service from yourselves has been exceptional. I have already recommended you to friends and will be in touch to book our next holiday in far north Queensland.
Thank you again.
Peter and Corinne
Thank you for organising our holiday at Peppers Beach Club in Port Douglas. The dual key 2 bedroom apartment and spa suite was just perfect for us and we had a lovely room overlooking the pool. The spa on the balcony was great.
Even though the weather was warm, it was very cloudy and showery so the weather was not up to our expectations, apparently quite unseasonal for that time of the year so a bit disappointing in that regard. However, the pool was just lovely and ideal for small children so we had no trouble keeping the 2 year old occupied. We were able to walk to the main street without any trouble and of course, were able to do some shopping. There were plenty of restaurants to choose from.
My husband went fishing a couple of times and was picked up from the resort so that was no trouble to us either. We used Oasis Transport for our trips to and from the airport and they were very punctual and friendly and helpful.
Thanks again for your help.
Thank you for the generous voucher.
We were delighted with the level of service FNQ Apartments provided. From our initial enquiry, to the booking and confirmation process thru to final details and handover to Jenny for our arrival, your friendly staff were always helpful, competent and efficient.
Our transfer was also organised by you with Exemplar Limousines who were very reliable and friendly.
Our apt was ideal for the 7 of us and worked perfectly.
Many thanks again,
Thank you we had a fantastic time on our holiday! We always do in palm cove, it has become our yearly ritual!!! We love using you guys and I always pass on your details and recommend people look at your website before booking with anyone else when looking to stay in palm cove or port Douglas!
Whilst i really do appreciate the sentiment of the voucher, it did not seem to be attached! I am sure we will book again next year so the voucher would really come in handy!!
Dear Vanessa and Brenda and Liz,
Just want to thank you all for your friendly and helpful advice in planning my trip to Cairns. I was impressed at the trouble you went to not just making bookings but giving your impressions about apartments etc.
My time at Best Western was good but too far from centre of town.
Brenda was very helpful and quickly responsive. She was informative and knowledgeable about the activities. I enjoyed dealing with her, and liked her guidance on things to do. I believe she went the extra mile to help.
Liked the discounts that we could get through you.
- the reef teach talk - that was great, very worthwhile (prior to a dive)!
- a trip out to the gbr - excellent as well
- self drive south to see the lake districts and waterfalls which were nice
- self drive north to port Douglas etc. Did the daintree river cruise with Luke - really enjoyed that.
- spent the first afternoon on the sky rail and train, but found that far too rushed.
Thanks again to Brenda for assisting.
I am replying to your email with the 2 points you would like addressed.
Holiday Impressions: I am a regular visitor to Cairns but have never stayed in the CBD. This holiday we stayed at Harbour Lights (level 4 sub penthouse 3br) located at the ferry terminal. I will never stay anywhere else in Cairns again. I have found my perfect place at Harbour Lights!
The apartment was well cleaned, spacious, light and the air con had been put on for us!! Kitchen was well equipped, all Foxtel channels, 2 TVs and wifi-perfect. The only negative was the old and tired carpet that could do with a good stain treatment!!
Being so close to the boardwalk below we thought there might be a noise issue but no. We never heard any noise from the crowds below. The location was perfect in every respect. Picture perfect with postcard views out of all windows. The convenience of the location was outstanding.
Step out of the apartment block onto the board walk, to restaurants, coffee shops and of course the city shops. We ate at Mecca Bah and Dundees regularly and the food and service was the best we came across in Cairns. Every morning we had coffee at the reef terminal café which was such a happy place with all the excited tourists heading off. Every evening we had coffee and cake at the Hilton water side café across from the apartments and every morning we would walk the board walk. After a day sight seeing (including trips to Port Douglas, Paronella Park and Karunda) it was such a joy to have the restaurants seconds away.
With more time we would have availed ourselves of all the opportunitys that were available to us within seconds of our room including small boat hire, jet ski rentals, parasailing, bike hire, and of course all the day trips available to book at FNQ office across the road from the apartment block.
Service Satisfaction. This is my first time booking through FNQ apartments. To start with the price of the apartment was the best I found on the internet. The communication in respect of my initial enquiry and then booking was prompt and informative. The opportunity to have newsletters between booking and holiday departure was a bonus as it always kept the holiday in clear sight.
Check in was a breeze. Staff were very friendly and explanations on entry and amenities comprehensive. We had a problem with a blind not going up and this problem was fixed literally within the hour. I felt very welcome whenever I went over to information centre which is something that I could depend on and not something I am used to in Cairns!
Because of the service I received from FNQ Ap, I will always use this service when booking future Cairns holidays.
WOW!! What a holiday!
I will first start by saying the apartments you arranged for us through FNQ, were second to none.
The apartments were world class, the best we've stayed in.
Harbour Lights (Harbour View)
Sea Temple (Swim up)
The establishment which they both were a part of were central to everything we needed.
I will also add that the prompt and professional service you guys offerred was fantastic.
The only thing that we could fault for the whole experience was the beds were quite hard and resulted in poor sleeping experiences. Perhaps making arrangements to purchase softer beds would be something to look at.
We will have no hesitation in offerring your services to ANYONE that expects nothing but professionalism and world class accomodation.
We will guarantee you that if we stay in FNQ again, we'll be making contact with you guys again to make accomodation arrangments.
The overall experience of our time in Port Douglas was amazing. From the initial booking to check-out was so easy and great communication from you guys.
The day of our arrival FNQ communicated with us and were so accommodating regarding, timings, directions and when we were running behind the time we predicted, courtesy call was make to us to enjoy we were ok from the drive from cairns to PD.
Excellent customer service in our eyes.
The apartment at the Sea Temple was more than anything we imagined.
The pictures just didn't do it justice (although 10/10 in the pics). Everything was already there and the little things in which we wouldn't have thought of (example washing powder) was there for our convenience.
Port Douglas it self was amazing, friendly people (locals/tourists), one recommendation for a low key dinner, "Chilli's" next to the Marina. That place served the best pizza's we have ever had compared to Melbourne, and the staff were lovely and to also add the BYO option also hit the spot.
Overall 10/10 - Happy customers from Melbourne. Recommendations to family and friends have already been made.