Listed below are some of the comments we have received from past customers.
First of all I was most impressed with the assistance we recieved from staff in identifying the appartments we had in Port Douglas and Palm Cove.
Both apartments met our needs, Amphora was particularly nice with the Ocean view.
We got the impression from staff that nothing was any trouble and would go out of their way to ensure our stay was perfect.
I would have no hestitation is using you again and recommending your firm to our friends.
thanks again for your professional service
Hi Liz - Thanks for your email.
We had a wonderful time at the Amphora with our group of friends. The apartments were terrific and we thoroughly utilised the lagoon pool every day. We also went swimming in the ocean, went for lots of walks, coffees, out for meals and a few drinks!!!
As we were all in need of a break Palm Cove was the ideal spot.
Also the service we received from Exemplar was outstanding. Very efficient, courteous and always on time - even when they took us to and from the wedding in Cairns.
I would thoroughly recommend your service as a booking agent - you were helpful to me especially as I had quite a large group to organise and I know if we come up your way again, I would always contact you for advice. It is fine with us to use our response on your feedback page on your website and thank you very much for the voucher.
With kind regards, Chris Primus
Thank you so much with assisting me with our FNQ holiday.
We had an amazing time and Eddie at Roydon Beachfront apartments was lovely, he upgraded our room to a 3bedroom with a spa and allowed us to check in early.
The apartments where lovely as was the view and the weather – we didn’t want to leave, there was nothing we could ask for- everything was there.
The tours you organized for us went off without a hitch and everything was perfect, Fitzroy and Green Islands where beautiful the coral and marine life amazing, the kids swam with a sea turtle and a huge potato cod.
Kuranda Sky rail and Scenic railway where also just as amazing.
I will recommend your booking service to our friends and on face book, I also told Eddie I shall recommend the apartments on trip advisor.
Once again thank you for everything and you can use my comments on your feedback page.
I only wished we could have stayed longer J
On an unrelated matter reading thru your below email, we are thinking of going to Airlie Beach/Whitsundays next year – can you help with this or recommend someone?
Our holiday to Port Douglas was amazing. FNQ Apartments were so great right from my initial enquiry. They were in constant contact with me via email with information about tour/attraction specials etc.
Our accomodation was within walking distance to the beach and across the street from shops and restaurants. We did hire a car but even if you did not want to do that you can walk almost everywhere.
We booked an apartment with 3 bedrooms and two bathrooms which was very comfortable for 5 adults. Management was great, and attended to any request immediately. Would definitely stay there again! thanks FNQ.
We had a fabulous holiday. From the moment we walked into our apartment and looked out onto the amazing pool and tropical island view we knew we had picked well.
For us, it was all about relaxing and enjoying the weather so most of our time was either pool side or across the road at the beach, or chilling out in the beautiful apartment.
We looked forward to eating out most nights and the choice of restaurants was great as well.
Next time we'll definitely book a reef tour ahead of time so we don't miss out.
Thanks for recommending Trinity Beach to us.
we had a fantastic holiday in Trinity Beach. The weather was spectacular for the whole week and Coral Sands was a great place to stay - it had a big pool and was just across the road from the beach. Trinity Beach is perfectly located between Cairns, Palm Cove and Port Douglas. We did the Skyrail, the scenic railway and had a day snorkelling on the outer reef. We also appreciate your help in organising accommodation - it all worked perfectly. Thank you - if we go back to Queensland we will make contact with you again, for sure.
Hi all at FNQ Apartments,
Thanks for making it a unbelievable holiday for me and my family, It is sometimes really difficult to book for a group of 8 wanting 4 rooms but the amazing service provided by you especially Brenda, made it just so simple. Harbour lights is amazing with great facilities and convenient to everything in Cairns. Whenever we needed advise on activities we simply called into the FNQ office and received great advise especially on the fishing charters ( Gone fishing ) and Dundees and Salt restaurants.
Thanks again for the great holiday
The Resort was absolutely perfect, particularly for our group, something for everyone.
We had a wonderful day on the Reef which was organised by yourselves.
The service offered by yourselves can only be described as 'Top Class' and if I am ever asked I would certainly be recommending your company.
Thanks for all your help .
Back home in chilly Melbourne now, but I just wanted to say a big thank you for your help in organising our accommodation at Floriana Villas in Cairns. We really enjoyed our stay and your local knowledge really made the difference for us.
The owners, Jan and John, were very welcoming and helpful and the unit was clean, spacious and had everything we needed. Please pass on my thanks to them if you are able to.
I hope to be back in your part of the world soon! It is too darn cold down here…
We thoroughly enjoyed our holiday in Cairns & the surrounding area and thank you for your help in finding us our accommodation.
We were very happy with Coral Towers and would recommend it to anyone. We found Sandy the Manager very helpful & friendly.
We did three drives into the tableland & north to the Mossman Gorge & Daintree & Port Douglas. and also the train & skyrail as well as shopping & walking along the Esplanade. Even though we struck a period when it rained quite a bit we enjoyed the 26degrees of heat as we are now having 12 deg at home!
You can use any of my comments
Hi Brenda and team!
We are back home in cold, wet Victoria. We had an absolute wonderful time on our holiday in port Douglas.
The Driftwood Mantaray Apartments was an excellent decision and i could not fault the apartment or the facilities at all. We couldn't have chosen a better location. It was a minute walk to the beach and a minute and half walk to all the shops and restaurants. I Highly recommend this apartment for anyone who is holidaying in port Douglas. A nice, comfortable, quiet and relaxing place to stay.
Our first adventure was to green island, which i had you book for us. We loved it!! We had snorkeled the reef on another tour previously last year but, green island reef tours is a full day of fun, and my kids couldn't believe everything that they saw underwater.
We went to Mossman Gorge, Paronella Park, Hartleys Crocodile Park, Cape Tribulation and dined in cairns.
I am very grateful for all that you have helped with, and also the effort that you showed with re-booking our accommodation because of my concerns. I Cant thank you enough, My kids said they had the best holiday they have ever had, and loved the entire holiday from start to finish. So, Thank you.
We would absolutely stay at driftwood again and will be booking our next cairns/port Douglas holiday with you!!
Back to much cooler weather than FNQ and work too!
We were very impressed with your services and the apartment too! It was huge, the linen was new and very white, and the furniture was also very new! The location was absolutely perfect to everything, we just had to walk to the wedding we were there for across the road to St Mary’s!!
The town shuttle service was also affordable and efficient.
The only downside was the apartment’s appliances are dated and in need of replacing. Not that we cooked too much!!!! We recommend the apartments and your booking service to anyone!!
Just a quick note to thank you all for your outstanding assistance.
We had a wonderful time and enjoyed every minute. The apartment in palm cove was amazing and we wish we could live there forever!
Thanks for all your help in booking in the accommodation. I would not hesitate in recommending your services to all our friends and family.
I was very impressed with the assistance I received from the first email I sent. As an ex – travel agent myself, I will be telling people to book through your company over any other travel company!!
We will be booking again with you!!
Sorry I have been a while in responding to your request but have only got back home.
We all have a great time in Cairns, not including the weather, but the apartment was superb and we enjoyed our stay all the more because of it. Everything was in good order and very easy to feel we were living in some luxury. We would definitely stay there again and will have no hesitation in recommending it to friends.
We had a fantastic time at Palm Cove on our holiday. The service at FNQ apartments was fantastic as was the apartment that we stayed in.
We did not do activities – mainly enjoyed the amazing warmth of Palm Cove in April, the fantastic pool at the Amphora, the beach as well as loads of local eateries.
We will definitely be back soon.
We had a great time in Cairns and the Trilogy accommodation was fantastic and the service provided by FNQ Apartments was second to none. Even though there were a couple of hitches with our pre-booked tours, I only had to make one phone call to FNQ Apartments and the problem was sorted immediately,
Thanks guys we will definitely be using you again and will recommend to all our friends.
In response to your email.
a) holiday was fantastic. Palm Cove a beautiful place and Sea Temple was just lovely. Our apartment was great and well appointed.
b) great service. We had a couple of little issues, like the toilet was continually running but they fixed that quicker than we could walk back to the apartment. Also great assistance with getting access for the internet. The staff were friendly and very helpful and should be commended.
I would certainly recommend booking through you and staying at Sea Temple Palm Cove.
Thanks for the email. We had a great but hectic time in Cairns getting our son settled in his new job and moving him to his apartment. We didn't actually do much touristy stuff except took another trip on the Skyrail up to Kuranda and back. We did do our best to try as many restaurants as possible such as Tandoori Nights, The Waterfront, Perotta's and Vietnamese. All fantastic especially the Waterfront.
The apartment was fantastic as a base for us, especially the position and its closeness to the middle of the city. It had everything we could want and was well appointed and clean. We would be more than happy to highly recommend it to anyone, and we will certainly consider staying there again on our next trip. We have taken some business cards to hand around back home.
The bats were entertaining and very loud and will no doubt generate a bit of debate around the community. They didn't really bother us that much as we have a million squawking cockatoos and galahs where we live.
My only negative was that the swipe cards we were given were unreliable and often took many swipes to get the lift to work. We noticed that the magnetic strip was starting to peel off, so we suspect that was the problem. In any event it was no big deal and we managed.
We would especially like to convey our appreciation to Jenny and her husband. They were fantastic, very helpful and nothing was too much trouble. They are both great assets to your organisation.
Once again many thanks for having us. We will be back. Sorry for not posting on Facebook, I do not have an account and absolutely detest the social media, but please feel free to use our feedback on your website.
Steve and Helen Lomax
Thank you for your message. We did enjoy our holiday immensely. It was great fun. To your questions:
a) I’m sure our holiday was a typical Port Douglas holiday: we snorkled, took a sunset sail, ate at many restaurants, shopped at the many shops in town, swam at the beach and at the apartment’s pool, went to Cape Trib (nothing there really), the Daintree, Mossman Gorge, Mareeba (nothing there), Kuranda (pretty sad), Crocodile adventures, Palm Cove, Flames of the Forest and even down to Cairns for a movie as there is no cinema in PD.
b) Your standards and service was great. The apartment people knew we were coming and we paid them.
The apartment was well located and served our needs very well. The two guys working in the office were always friendly and helpful with local information – and they did not charge me for the two crockery items I broke. We would definitely stay there again if we went back. While the apartment presented well there were a few niggly things that could be attended to: we couldn’t lock the veranda door, the shower screen in the ensuite bathroom kept coming off the runner, the fry pan with the bowed base is useless on a flat cook top surface and the frypan with the flat base has a really scratched and beat up top surface.
You may use my comments but please do not use my name on your website. And I don’t Facebook, sorry.
Thank you also for the voucher and other information.
In response to your request, and yes, you may publish our comments-edit them as you need.
We love Port Douglas and the Heritage is the perfect property for us. This is the second time we've stayed here and this time opted for the swim up room which was fabulous! There was nothing better than getting home after a long day sight-seeing than being able to literally step into the pool!
While in PD we hired a car and over the week; spent a day in Cairns shopping in various places and enjoying the boardwalk, spent another day doing the Kuranda train (up), visiting the butterfly house, having lunch at the Kuranda pub and then taking the Sky-Rail back to earth.
We also spent a day in the Daintree doing a variety of the walks etc. We had lunch at Whet which was lovely! No Cassowary's spotted this time, but on our last two visits we saw one both times and one of them with a chick!
Another day was spent out on the reef on Synergy which we love because they only take 12 people out and have a lovely BBQ lunch and drinks plus nibbles throughout the day. The reef was amazing this trip and we saw an incredible number of fish and coloured coral which we hadn't seen before. Perfect!
Another day trip was to the Daintree Village for lunch and a river cruise to try and spot a croc or two. We managed to see a hatchling and a 1 yr old juvenile in the 'low' season for croc spotting.
A couple of lazy days by the pool topped off a fabulous week!
Food was amazing too with Watergate, 2fish and Finz being highlights along with Wednesday night Trivia at the Central. Lots of fun over a few drinks.
As you can see we make the most of every trip up here and FNQ Apartments have not let us down! Lovely clean rooms and staying right on Macrossan without any street noise is wonderful! We will be booking with you again, and I am sure at our favourite PD property.
Thank you for helping to make our holiday a wonderful and relaxing break. It was just what the doctor ordered!
Tonia and Glenn