Listed below are some of the comments we have received from past customers.
Thank you for your email, we had a good relaxing holiday did not do much just eat slept and swam.
The Shantara Apartments were more than we expected, the staff were very welcoming and very knowledgable about where to eat, and things to do. The apartment was extremely clean and well set up, we did not want for anything. The whole resort was immaculate it did not look 7 years old and being adults only resort was quiet and relaxing.
I would not hesitate in recommending Shantara to anyone that is heading to Port Douglas.
Hi Vanessa -
We loved our time in Port Douglas (and hated going home to Ballarat!)
We came up for a family wedding, which was a wonderful occasion. We spent most of our stay enjoying time with family, given we were travelling with young children it was mostly by the pool!
Our one tour was "Tony's Tropical Tours" Mossman Gorge / Daintree / Cape Tribulation tour and it was fantastic! The scenery was gorgeous but what made our day special was our tour guide, Dave, was so informative on a wide range of topics and managed to keep us all interested all day.
The accommodation was well presented and maintained. I had no issues contacting the managers when issues arose (air con problems on the first day - had a repair man on site in 3mins from the time I called!!! That is service!!!) It was well suited to our needs, although warning future guests about the double storey and split level layout would have been appreciated when booking, in case some guests couldn't manage the stairs.
Overall, a very enjoyable holiday!
We seven girls all enjoyed our stay at Harbour Lights Luxury Apartments, the booking process, collection of keys, use of facilities, helpful staff at FNQ bookings on our arrival, the beautiful apartments, all meet our expectations.
The Sunset Cruise and Dinner at Dundee’s on Friday 18th Oct was a great start to our weekend and so close to our accommodation, so we were all highly satisfied with our choice.
We also went by bus to meet the Kuranda Skyrail, loved the boardwalks, had three hours wandering around Kuranda town and markets, a lovely lunch at The Kuranda Hotel, returned Gold Class on The Scenic Rail, a fantastic relaxed Saturday out. The staff at all our attraction choices were very kind and informative and the attractions to rave about.
The Outer Great Barrier Reef via Green Island was one trip i had been looking so forward to as i love the reef experience and had arranged for four of my friends to join me – all had never been to a reef nor Cairns. Having been out of Shute Harbour and Mission Beach to the reef in previous years, i was so keen to snorkel off the pontoon and this outer reef area. Unfortunately it was very windy and choppy last Sunday so we found it really difficult to stay in the water, just clung to the rest stations. The staff on the catamaran were so considerate and apologetic. Hopefully i can arrange this adventure at some other stage.
I must also add, myself and one of my friends booked the Hot Air Balloon Flight...OMG that was the highlight of my year, such a beautiful peaceful experience, and the staff were so damn kind and friendly, involved the passengers in everything, preparation and pack up, also kept us continuously informed while flying over the beautiful Tablelands, a must do.
yes....we had a great time. Unit was terrific.The late check out ( with no notice to you guys) was really appreciated. Your level of service was first class.
Went on a cat out to the reef and snorkalled which was magic......
feel free to use any of the above..
Thanks for the email. We had a really terrific holiday and are already wondering when we can get our booking sorted for next year.
We really appreciated your advice on accommodation especially as we left it so late this year and were left with limited options. The Sea Temple suited us perfectly and to be honest we barely left the resort.
We did no touristy activities. Ate out 3 times, spent some time shopping in Port Douglas, walked on the beach once and attended the market on the last day. Very low maintenance really. We loved it.
Thanks for your service and willingness to help at every step of the way. It was a pleasure and made our holiday easy and stress free.
In terms of the apartment, it presented beautifully and was very comfortable.
We had an issue with the fridge which was addressed immediately. he outdoor table was broken which would have been an easy thing to repair, and whilst this didn’t directly impact our stay, we were concerned through our stay that we might be blamed for it. Also there was a small amount of mould on the master shower wall which was out of character when compared with the state of the rest of the apartment.
Overall the accommodation was extremely clean and comfortable.
thanks so much for assisting us with our recent holiday accommodation booking at Beach Club Palm Cove. FNQ apartments, yourself in particular, were fantastic to deal with. Your local knowledge and familiarity with the specific properties assisted me in choosing great accommodation, appropriate for our needs, and also helped us choose a holiday destination. In response to your specific questions:
a) your impressions of your holiday and the activities that you participated in; and
We had a very relaxing week in Palm Cove. Most of our time was spent around the gorgeous Lagoon Pool at Beach Club, which was fantastic for our kids (aged 8 and 6). They had plenty of space to swim and play in water that is not too deep, which was re-assuring for mum and dad. I also loved the poolside bar, for an occasional treat.
We visited the Cairns Tropical Zoo, which our kids loved. We also took a day trip to Port Douglas, including Mossman Gorge, Macrossan St for lunch and shopping and the beautiful, calm beach, with its temperate water.....Gorgeous.
Of course, the weather was wonderful the whole time we were there, making our holiday so pleasant.
b) the standards and your satisfaction with our services.
From my first phone conversation with Brenda I felt assured that I was in good hands; it was obvious that she was intimately familiar with the various properties we discussed, even down to individual apartments! She provided lots of options but helped narrow down the appropriate choice, which was greatly appreciated. It was also great to receive ongoing email correspondence from FNQ apartments leading up to our holiday. I would have no hesitation in recommending FNQ apartments and will use them again for future holidays.
Please feel free to use any comments on your website, if you wish.
Thanks very much for your assistance. We had a wonderful holiday and would recommend your agency and Beach Club Palm Cove to anyone. Palm Cove is very relaxing and a the resort was perfect for young kids.
We very much appreciated the arrangements you / FNQ made for our holiday at Peppers and we are grateful for the total package you secured for us and certainly, we enjoyed a terrific holiday.
Please thank Peppers for allocating a ground floor apartment, in view of my wife’s leg problems and convey our gratitude for the excellent breakfasts, service & assistance we received.
Thank you again for the terrific holiday you arranged and when we are again looking to have a holiday in Queensland, we will contact FNQ.
Our break was fantastic and yes, feeling very refreshed. Just not long enough.
FNQ did a marvellous job and the service was excellent in looking after us with the booking of accommodation and the bus transfers. The accommodation was excellent and we have even taken the room number down so we can try and get the same room again next year. Yes, we have already said we will go back again this time next year.
We didn't participate in any activities, it was just a get away and a very relaxing break. The restaurants were fantastic and there was plenty of dining.
There were no complaints at all with our trip (only that our flight was cancelled 4 times coming back) but that is out of our control. A great break and look forward to corresponding with you again this time next year.
Once again, thank you very much for your assistance and wonderful service.
Unit was absolutely perfect for what we required and in a fantastic / convenient location. Is was also clean and well stocked with all of your usual home needs.
We did a day trip out to Fitzoy Island on Raging Thunder and also Jungle Surfed at Cape Tribulation - both were a fantastic day out. Our daughter Lauren and I (Megan) also had a full body massage one day in a shop just down the road from our hotel.
We will definately use your company again for any future holidays in FNQ.
Megan & Jamie Odlum
We had a great holiday, the best part was the warm and sunny weather! We stayed at the Mantra Heritage which was well positioned to everything, although a little outdated but fine.
We didn’t do any tours as we just enjoyed relaxing at the beach and the great places to eat and or drink! The Wednesday market at the Marina was also nice.
FNQ provided great service and would definitely book through you again. Our transfers to and from Port Douglas were also very well organised.
Good Morning to the team at FNQ Apartments.
Thank you for arranging the accommodation for my family and I in Cairns.
Everything was perfect! The apartments, the views and the location was wonderful and the weather was also perfect – so thanks for arranging such perfect weather too J
We participated in the Green Island day tour and I’d have to say that this was a little disappointing. I guess I was expecting more, although there were limitations travelling with 2 infants. The boat trip was difficult and again, my expectations were of a larger “cat” that would manage some of the swells better than it did. I would not recommend this trip to friends.
However, your assistance in endeavouring to meet the family’s needs was exceptional and I would certainly recommend your services.
Thank you again for making my family reunion a success.
Good morning Brenda,
I am back at work so the response will be short. We really enjoyed the Beach Club and the accommodation, the weather was perfect for us we really enjoyed the experience.
Thanks for the great service.
We were very happy with the Blue Lagoon.
Trinity Beach is quaint and enjoyable.
We noticed a huge change at Palm Cove.
We enjoyed the Sky Rail attraction and I would have to say that FNQ is on the ball looking after tourists.
We will be back some time and will contact you for bookings.
Paul ... Ballarat
On behalf of my parents and I, thank you for your assistance and that of the FNQ Apartments team.
We had a fantastic time in Port Douglas and appreciated the suggestions you provided on the car hire (which we would use again without hesitation) and loved the accommodation at the Sea Temple Spa and Resort.
We had quite a relaxing time and went sight seeing to the Mossman Gorge, in addition to the local sights around Port Douglas. My father and I took a charter on the Dragon Lady vessel and had a wonderful day fishing and enjoying a beautiful day on the water. It was also a productive day for my Dad who caught the most fish on the day!
We have been very impressed with the service received by the team and would highly recommend your services to others considering a Far North Queensland trip.
We loved our stay at 26 Beachfront Mirage (now Villa Omaroo). A true luxury property, very spacious, perfect for two families to share. Time could be spent together or apart. The pool was really warm and we were in it with the kids rain or shine from 7 am - 7 pm. We had a swim at a local resort and their pool wasn't heated so it was a fast trip back to our pool.
Also. Could I please have a receipt for the total of the holiday please.
I wanted to let you know that we had a wonderful time in Port Douglas. Coconut Grove was lovely, the apartments were very well equipped and quite luxurious. Nothing was ever a problem for the staff and they always responded quickly and professionally.
I would not hesitate to stay there again.
The spa you recommended was also lovely and the treatment we had there was amazing.
We ate at Watergate and Salsa and both were lovely.
Many thanks for your assistance.
We had a lovely time in Pt Douglass. It was one of the most relaxing holidays I have ever had. We loved the reef trip and seeing the beautiful rainforest. We will definitely return. The Hibiscus was really comfortable. Next time we would probably be interested in staying closer to 4 mile beach. Do you manage any apartments there?
Thank you again, Trudy
Just writing to thank you for organising our great holiday in Cairns recently. Your level if service form that first phone call was excellent and certainly made planning our holiday much easier. Our accommodation at both Harbour Lights with its great views, and the spacious, centrally located Park Regis apartments were well above our expectations and wouldn't hesitate to stay at either one again.
I would also like to thank-you for being so helpful in obtaining extra accommodation when my daughter got sick and had to return from the reef trip early. The ease with which you did this, while we had limited phone access was really appreciated.
On a brighter note the trip on the Reef Encounter was enjoyed greatly by the rest of the family and would recommend there diving courses to anybody wanting great personalised service. I will certainly be recommending your service to friends and will be booking with you again,
Thanks again Sue