Testimonials

Listed below are some of the comments we have received from past customers.

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Hi Brenda Just a short note to let you know that you interpreted our specifications very accurately and to our complete satisfaction. We were delighted with our choice of accommodation, and we also were well satisfied with your suggestion to use "we shop for you" to save us the chore of getting in our initial supplies on arrival. We had a lovely holiday at Palm Cove, and particularly enjoyed the variety and high standard of the restaurants there, and we hope to return some time next year. With many thanks for your help, and for the voucher, Best regards,
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Hi Sara Both Judy and I would like to thank you for organising our Port Douglas holiday. Our fully refurbished room was everything we could ask for and located so close to the restaurant area made it so central. The weather during the week was great and we managed 2 days out on the reef. A special thanks for your extra effort when we had to cancel our original travel plans. I would certainly recommend your services to friends and certainly keep your details for future reference. Cheers Pete and judy
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Hello there! Thanks for the follow up email. Interestingly I was going to email you guys to thank you for everything. I am a big believer in giving feedback whenever I am very happy with service. We had a truly wonderful holiday, just what we needed after a busy couple of years having two babies very close in age. The apartment and resort was absolutely PERFECT for a family with toddlers. We would give it a 10/10 in terms of meeting our needs, where the kids were entertained but in an environment that was so safe and secure that us adults could also really relax too. In terms of the service we received from you in planning and booking this holiday - we couldn't have been happier. I found everyone that I dealt with on your end to me so responsive, professional and really friendly - I was extremely impressed. I had heaps of questions and queries in the lead up to the trip, and you always got back to me really quickly with the exact relevant information that I needed. We definitely will want to come to Palm Cove again and I wouldn't consider using anyone else than FNQ. You really should be congratulated on your impeccable service. Thanks again, Angela
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To whom it may concern I would just like to drop you a note to thank you and congratulate you on helping us to have a great holiday stay with you. We have just returned home from our 8 day break and our stay at Marlin Cove Resort was everything and more we could Ever have expected, from our car hire and especially our accommodation. As we had an early flight from Perth, our arrival time had us in Cairns at 4.15am and you kindly made our apartment Available to us well before the normal check in time, this was very much appreciated, given that we had little sleep on The flight, we managed several hours sleep and we were then fresh to start our 1st day exploring your beautiful resort and region. The facilities and our apartment exceeded our expectations in so many ways, the lady at the front reception was a dream To deal with on any matter we had. Then as if you couldn't please us any more,we were even allowed a later check out, again due to flight times, I can not tell you How much better you made our holiday, We are planning a return same time next year and I will certainly not be looking any further than Marlin Cave Resort My heartfelt thanks for making our holiday, just that, a perfect holiday and I look forward to another stay with you next year. Kindest regards Lea-ann
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Hi Ladies, Thank you for my warm welcome home message I have received this morning. I had a great time in Port Douglas, the accommodation was lovely & very central to all the shops, cafťs, restaurants, the Marina & of course the 4 mile beach, which I walked nearly each morning. We went on the Billy Tea Safari trip to Cape Tribulation / Bloomfield track & had a great time with all the other tourists that we meet, we even saw a Cassowary with her two babies along the side of the road, so John the tour guide stopped so that we could get lots of photoís from inside the bus of course. The BBQ lunch supplied was very nice as well, I would highly recommend this trip to my family and friends. We also went on Wave dancer to Low Isles for another fantastic day full of fun, I loved the guided commentary on the glass bottom boat trip, they gave us plenty of time to swim, snorkel or just chill out for a few hours. The bus service is excellent in FNQ, our transport & transfers were always on time & the drivers were very pleasant as well. We enjoyed a massage at Mii Day Spa at the Sea Temple which was very good value for money. I guess the only two things that I would complain about is the following. 1. One of the poolís at Villa San Michele was far too cold to swim in, as it seemed to be for other guests as well, because it was always empty, but the other pool was lovely, maybe they could match the temperature for both pools. 2. I was really looking forward to having lunch at the Sheridan Mirage, which we did, but I was disappointed by the way a Outsider (or visitor) is treated by some staff members there. They really need to make clear to other Managers of hotels that you arenít allowed to sit in certain parts of the pool areaís unless you pay $45.00 for a day pass apparently. I asked our hotel manager before we left & there was no mention of that, so I donít think I would bother visiting the Sheridan again. But the Sea Temple was very friendly when we went there for our Massage & let us sit in the pool area while we were having a coffee. Thanks for all your help & I will definitely book through FNQ again. Kind Regards Lori
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Hi Sara Sorry for the late reply but it's nice receiving your email follow up. Yes we have come back refreshed from our break and we loved far north Queensland, which me and my partner will be sure going back hopefully soon. Everything organised with fnqapartments seems a bit too easy and too good to be true when booking but accommodation and Poseidon activity was exactly what we were after and all organised when we arrived. Thanks for making our trip easy to book and organise, appreciate it Services was excellent with follow up emails, text message and good customer service. Good to talk to real people when booking. Also hope to visit gold coast and even Hamilton island sometime soon Anna
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Hi Sara Thanks for your email, we had a lovely trip and are only sad tha we couldn't stay longer. We were really happy with our holiday experience, we have been to FNQ before and knew what to expect. As we travelled with a 2 year old we didn't do much touring this time just a day trip up to Port Douglas for the markets and ride on the Bally Dooley and a trip into Cairns Botanical Gardens and the waterfront for the festival. We spend most of our time enjoying the Park and beach in Palm Cove. This is the first time we have booked with you and were really happy, the price of the apartment was competitive and the service was fantastic. I spoke to a few people to arrange the booking and everyone was friendly, helpful and called me back promptly to respond to any queries. Check in through the Boutique Collection was easy and the apartment was amazing. Cheers Francine
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Just got back from a week at Palm Cove ,stayed at Island Views Apartments. The apartment was amazing. It had everything you need and more. Loved the big balcony and view! Would definitely recommend and would love to go back again! From Heidi Robinson via Facebook
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Just got back from a week at Palm Cove ,stayed at Island Views Apartments. The apartment was amazing. It had everything you need and more. Loved the big balcony and view! Would definitely recommend and would love to go back again! From Heidi Robinson via Facebook
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Had an amazing week at Palm Cove with the family. We were really looked after through FNQ apartments and everything lived up to expectations! thanks guys :) Posted on Facebook by Lucy
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The arrangements for our holiday in Cairns went without a hitch, the accommodation at Floriana was as good as expected and we found was extremely well fitted out with all the necessities we required . John & Jan could not have been more helpful and added greatly to the pleasure of our stay . We organised and drove ourselves to re- visit the Daintree area , the Tablelands etc . A boat trip on the Daintree was very interesting and we generally enjoyed the good weather and the unique feeling of the far North. If we have the opportunity to travel to Cairns again we would be happy to make the same arrangements. Brian & Beverley
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Hi Sara, Thank you so much for booking us into the Mantra Trilogy, the 2 apartment were excellent and in a great position. They made us feel very welcome, and would stay there on our return one day. Kind Regards Christine
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Hi Sara, Sorry about the delayed response. WE loved Cairns and the Lakes Resort was great but the one thing I would do next time is to request a ground level room especially with kids and also stay closer to the esplanade. It was too far to walk with two prams and a 5 year old. We went on the Sky Rail and on a cruise to Green Island,. We loved Cairns and would definitely return for another holiday. Thank you for your assistance. Kind Regards, Lea
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Hi Sara, thanks we had a great time. The Sea Temple was great, and we loved the apartment. We went to Hartley's Crocodile Park, and that was fantastic, and we went on the scenic railway and the skyrail, which was also great. Your service was excellent, thanks so much for everything. Christina xxxx
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Hi Sara I had a great time at Port Douglas, especially being warm, it is very cold in Adelaide! The Heritage was very nice, the only complaint was the people in the upstairs apartment. They were very noisy dragging chairs on the tiles. It would be much less noise if some velcroe could be attached to the bottom of the chairs. (I have some on mine) Favourite places: 2Fish Blood Orange Seafood shop (Wharf Street) Book Shop (great coffee) Aquarius to Low Ilses, wonderful The girls at Boutique were very professional, bus didn't collect me back to Cairns, so a car was arranged. Many thanks for everything, Regards Roslyn
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Hello Brenda, I had a wonderful time - thank you - made more special by the wonderful receptionist at Coral Apartments (Justine). Thank yo for organising. With kind regards, Karen
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Hi Sara Yes, we are back home, to the cold climate! On behalf of myself and my family, I want to thank you for everything you have done for us in arranging our accommodation, and helping with details of shops etc. It was everything we could have wanted. The apartment was well equipped, down to the small details. Our main dilemma was not hiring a car from the beginning, not realising we were further than a gentle stroll from a main shopping centre, and from Cairns. On the first day, we walked to Clifton Beach, but managed to catch a bus back. Our fault for lack of planning, but we had a good look around! We went to Palm Cove for a family wedding, and the rest was just a bonus. The wedding and setting was beautiful, set in the grounds of the Novotel. Our surroundings were unbelievable, it was our first trip to Queensland, and we would love to come back. We had a trip to Karunda on the Skyrail and Train, which we enjoyed immensely. Another day we hired scooters, and went to Barron Gorge, Lake Placid and Crystal Cascades. We drove to Cairns, and looked around, finishing with a visit to the Casino. It is a wonderful part of Australia. We really appreciated your help in booking our accommodation and finding places for us. Once again, thank you. Regards Josie
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Hi, As mentioned, we lived in Cairns (Holloways Beach) for 22 years. So our trip was not a holiday as such. We had a wedding to attend so there was lots of family and friends to catch up with. We didnít participate in any activities or go on any trips. That being said, we were very impressed with our unit. We were delightfully surprised to find coffee, tea, sugar, salt, washing liquid and even additional toilet rolls in the unit. It was lovely to see an owner thinking about those little extras which can add to the cost of any holiday Ė especially when you normally have to throw out the leftovers because you canít fit them in the suitcase to go back home. If there was one failing it was that we had to buy a tea towel as we couldnít find one (my husband doesnít like using dishwashers). Actually the sliding door near the TV would only open on one side (ie the left door when standing inside would not open). I will have no hesitation in recommending FNQ Apartments to friends and family. Thanks for your help in finding this unit. Gayle & Neil
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Thank you FNQ for arranging Accommodation at Sea Temple, Palm Cove and Hire Car for our family trip to Cairns. Everything went smoothly, even when we arrived after midnight we were checked in at Reception and a Porter helped us with our luggage. All of the staff were friendly and helpful at all times and we enjoyed the buffet breakfast every morning at the resort. The lagoon pool and grounds were beautifully kept and our 2 bedroom penthouse was very comfortable and clean. Daily service meanít that I didnít have to lift a finger to do any chores which was wonderful! I enjoyed a lovely relaxing treatment at the spa and we snorkelled on the Great Barrier Reef, lucky enough to enjoy calm conditions and good visibility. A fabulous short winter break and gorgeous weather. We would very much like to revisit next year and perhaps try Sea Temple, Port Douglas for a change! Iím sure it will be just as wonderful! Only criticism Ė kids can get a little too noisy around the pool area. If only their parents would supervise more and take into consideration the comfort of the other guests who are trying to relax in peace. Victoria
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Sara Outstanding break. Thought you were extremely helpful, really enjoyed the Peninsula Hotel. It was a terrific alternative offered by yourself, when I left it late to book anywhere. Would go back again. Drove up to Cape Trib. Did Kuranda railway and Cable car Went up estuaries and viewed crocs. Went cane toad racing. Obviously enjoyed all the excellent restaurants available also Very impressed by both, Port Douglas and your outstanding service and follow up Ė Thanks again. Regards, Jeff
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