Testimonials

Listed below are some of the comments we have received from past customers.

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Hi Sara, The guys were extremely happy with everything. They loved their accommodation and though it was a bit of a walk into town, being young and fit, it didn’t worry them. They thought the unit was lovely. They did a 4 day scuba course, which they loved and they also went on tour to the Daintree, loved that. The highlights for them all was the Daintree tour, they saw crocodiles AND a cassowary with a chick!! And of course the Scuba course was what they went over for and diving on the reef was something they will remember for a long time. Thankyou for your excellent service, when I needed to change the dates it was done without any problem. When we next go to Qld we will definitely use your company. Regards Gabriella
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Hi Sera The holiday was fantastic and wish we were back there in the warmer weather compared to what we are experiencing now. We were so excited to visit Cairns and we were looking forward to the warm weather! Cairns is a well set up town with easy access to the CBD area. The people are so lovely and friendly and so helpful. We were very impressed with the pick up services the tours offered, this was very encouraging to see and it gave you pieve of mind knowing you were picked up and dropped off literally at your door step. We had quiet a busy week going to the Daintree Rainforest, Cape Tribulation, Karunda Train and Skyrail, Hartley's crocodile farm, Green Island, Great Barrier Reef, jet skiing, para sailing and tubing, swimming in the lagoon and lovely walks along the esplanade at dusk! I couldn't recommend these activities enough and encourage everyone to see them all. The apartment we stayed in was FANTASTIC, we couldn't be happier! The room was very clean and tidy and also modern. The view from the balcony was surreal. Tony was exceptional in every way coming to our rescue one day, he was lovely to deal with. Thank you very much for all you help, i will definitely be recommending your services to anyone who mentions they want to see Cairns. Brooke
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Hi Sara, Yes I am only too pleased to comment on my stay in Port Dougls and especially at Driftwood Mantary. It was my second stay with FNQ in Port Douglas. The first time was excellent, this time even better. Driftwood Mantaray was ideal. Well located at the quiet end of Macrossan St. it was ideal for beach, shops and restaurants. Driftwood Mantaray apartment itself had everything. Loads of room and enough space to accommodate six people if necessary. With only two bedrooms the general all-round space was really excessive. We felt really spoilt. Very well decorated, and well equipped with all utensils for full cooking, should it be required. Our balcony overlooked BOTH swimming pools and ideal for evening relaxation, with a good chardonnay. Although we arrived late in the evening all information we may require was left for us by the management. Two trips were booked for us by FNQ, prior to arrival. . Tonys Tropical Tours was a fantastic day trip to the Daintree river, ( where we DID see several crocs, as promised by our boat skipper "Bruce") Cape tribulation, bloomfield track, & the fabulous Daintree forest. Included in the trip was a good barbecue lunch. Our second trip was to the OUTER barrier vreef. I have done the reef many times, but relatively close in. This was soooooo different. A magical wonderland in every way. A huge pontoon is anchored right in the diving area. All you need is there, from a semi-submersible to bubble topped dive suits, where you can experience all the wonders of this fantastic place, with no experience at all in diving. Also plenty of really helpful staff available for all activities. The included buffet lunch was outstanding. So much choice and plenty for all. These two trips are a must whilst in Port Douglas. I have holidayed in Australia many times in the past 15 years. My Port Douglas stay with FNQ was the best so far. David
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Hi Sara We were really impressed with the Boutique Collection Apartment! It was exactly as it looked in the photo! Very very nice. We are very fussy about an apartment being clean and it was! We loved the Kuranda Tour and the Reef Experience, but were a bit unlucky with the weather. It was rainy and overcast and I like swimming and we didn’t swim. The 4WD drive tour was excellent. Our tour guide Fin was very interesting and fun. We hired a car to see the Mossman Gorge and the Milaa Milaa waterfall and both were fantastic. We also drove to Port Douglas. Cairns was really clean and the foreshore was amazing. We really appreciated all your services. The Northshore Apartment was central and it was easy to walk into town for breakfast. Thanks Jenny
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Thoroughly enjoyed our break. Activities included walking around Port Douglas (Mocrosson Street), kids played in parks, shopping, eating out, croc farm, went to Palm Cove for a day, enjoyed the Sunday markets, as well as the Marina. Cannot complain. Everything was perfect. Would come again. The swim-out room was great for the kids. Mark
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Hi Sara, We had a terrific holiday in Cairns and Port Douglas. Thank you for suggesting Waters Edge Apartments - they were perfect for our needs and very spacious. We stayed in on a number of nights and had some lovely meals with the Roos family who were placed next door to us. The facilities and the service were terrific. We went on one day trip to Kuranda - the train ride and sky rail were fantastic - I had no idea the scenery would be so beautiful. A lot of the stands at the market in Kuranda were closed, so I'm not sure we experienced it with the full atmosphere, but we certainly enjoyed the journey. We also really enjoyed our stay in Port Douglas at Rendezvous - we met some friends there and it was a great place for young children. We mothers were very pleased with the free cooked breakfast (no dishes!) We did suffer quite a bit from midge (sandfly?) bites which was a little hard with the kids, and the bites still haven't cleared up even though we've been home a week! We didn't have any problems with them in Cairns though. Thanks again for your help with our booking - we wouldn't hesitate to book with FNQ again. Kind Regards, Meagan
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Hi Sara, A) We did mostly enjoy our stay at the Break Free Royal Harbour Resort. It is located in the centre of the esplanade area with great access to everything. There was just one drawback for us and that was that the apartment was noisy. When someone left their apartment beside ours, the door made a made a loud, echoing noise which woke us at midnight and 5am on two mornings. Conversations outside our apartment were audible inside. The activities we participated in were simple. We really just walked around the esplanade, marina and city streets as the weather was divine. We enjoyed some leisurely shopping at Cairns Central, swimming in the resort pool, listening to the various bands by the lagoon and eating at several esplanade restaurants. B) I cannot fault your service. All of my queries were addressed and the voucher was forwarded promptly. As a result, checking-in at the resort was effortless. from a satisfied customer
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Hi Sara Could not fault our holiday and more importantly could not fault the service that FNQ provided for us. We willl certainly use your service again Thank you very much Gayle
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Hi Sara, Vision Apartments was fantastic thank you. The setup, location and facilities were excellent. We used both pools, the gym, sauna and outdoor bbq. Everything was excellent. The actual apartment was ideal and was serviced daily which was a bonus. It was a very relaxing place to be. Thanks also for the car hire arrangements. Your initial reply to my first email where we were offered 3 places was really helpful as it gave us an opportunity to view the options before choosing. I regularly promote this with other friends wanting to holiday in FNQ. Thanks again, i will be in touch when we plan our next holiday. Janelle
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Hi Brenda, We had a great holiday and can't thank you enough for all your assistance. Our apartment was simply the best had every thing we required and a fantastic look out over the harbour. We did several tours starting with sky rail up to Kuranda and train down, tour out to green island, croc farm, casino dome, and the show at the casino was unreal, the food was great the weather good up til the last day. We only encounter friendly wonderful service from all the places we went. Cairns is a wonderful place and for us the temperature was great. Being from Tassie with highs of 15dec going to 28-30dec was fantastic. I will have no hesitation in recommending your company to my family and friends your service and follow up service is second to none. I will certainly be using you again. Once again many thanks. kind regards Julie
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Hi Brenda, We had a great holiday and can't thank you enough for all your assistance. Our apartment was simply the best had every thing we required and a fantastic look out over the harbour. We did several tours starting with sky rail up to Kuranda and train down, tour out to green island, croc farm, casino dome, and the show at the casino was unreal, the food was great the weather good up til the last day. We only encounter friendly wonderful service from all the places we went. Cairns is a wonderful place and for us the temperature was great. Being from Tassie with highs of 15dec going to 28-30dec was fantastic. I will have no hesitation in recommending your company to my family and friends your service and follow up service is second to none. I will certainly be using you again. once again many thanks. kind regards Julie
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Hi Sara Thank you for your e-mail you provide an excellent service. The accommodation you booked on our behalf was really first class an we enjoyed our holiday in the tropics. In the limited time we had available to us we went to the Barrier Reef, on a river cruise and saw the sharks first hand, went on a full day to the Mossman Gorge and the big falls- Lloyd the guide was brilliant. Just for good measure we went in Kyaks around the headland which was real fun. The restaurants were excellent. On leaving this area and travelling to the Gold coast the Mantra on salt beach was stunning. We took the opportunity of hiring a car and going to visit Steve Irwins zoo. wonderful experience. All in all we had a really memorable time and much of it was down to you and your organisation thank you so much. You can use any of my comments as you wish and I will certainly recommend your company to our friends. Once again many thanks for all your help. - Kind regards Geoff S
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Dear Sara We apologise for our late response to your email, but wish to thank you for the gift voucher. Also we wold like to advise that we were extremely happy with your service and advice in booking our accommodation and tours for our recent road trip to North Queensland. The reservations met all of our families’ needs and went even beyond our expectations. You all did an exceptional job in sourcing and recommending our accommodation; in Cairns, at The Lakes Resort, and in Mission Beach, at the Eco Village. Even when, the weekend before our trip, we had to alter our tour bookings, the staff at FNQ Apartments was understanding; immediately making the necessary tour adjustments, reissuing our vouchers and refunded the difference in costs. Our entire trip was a fantastic experience, particularly since it was our first visit to North Queensland. White water rafting in Tully with Raging Thunder was just unreal – our guide Al was super energetic and skilled, encouraging us in all the activities. We were all absolutely thrilled with the day, which so clearly showed in the photos we purchased after. The staff at the Tjapukai Aboriginal Cultural Park in Cairns were wonderfully educational – we enjoyed the shows, experienced how to throw boomerangs and spears, discovered the uses of bush tucker, and were demonstrated how to use a didgeridoo. Everyone was genuinely friendly. Following, we boarded the Skyrail to Kuranda, experiencing a typical hot and humid day. Therefore, we appreciated all of the arranged bookings and connecting buses and return train that allowed us to relax while travelling in comfort. We also thoroughly enjoyed our trip to Green Island on the Ocean Free cruise. With only 23 on board the yacht, we felt we had a personalized trip, socialising and enjoying the day with the skipper and crew, snorkelling and even visiting the crocodile farm on Green Island. As we so loved our experience to North Queensland, we are already planning a return to visit to further explore this wonderful part of Australia. Thankyou FNQ Apartments for making our trip a success. Kind regards Sue and Sandy!
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Hi Sara, Our impressions of the holiday was we couldnt believe it looked exactly like the pictures! There was no disappointment at all and we didnt want to return home! The standards were very high and your customer service was amazing. We have already recommended you to many people who are going to be booking soon and i sure will spread the word contiously! There was no faults we could pick with your service or a stay! It was amazing! Sucks to be back to reality! Many thanks once again! I'll be in touch soon to rebook :) Samantha
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Hi Sara, Firstly I was very impressed with service received by phone, email and in person from all staff at FNQ. We loved our accommodation in Palm Cove at Island View Apartments. It was ideal for our family as our teenage son and his friend had their own separate living room which allowed them and us some space and privacy. The view of course is spectacular. We took the risk of travelling in QLD in January, which we knew was risky weather wise. But we were delighted that you somehow managed to make that perfect too – no rain during day and low humidity. Thank you all for a lovely stay. Kind regards, Kim and Norma
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Hi FNQ team, Thanks for your welcome home greeting and attached discount voucher. We really enjoyed the 5 days we had in North Queensland and certainly jammed it full of fantastic experiences. Although extremely humid in Port Douglas over the 3 days there, we travelled to Cape Tribulation, the Daintree and Mossman Gorge; all a photographer's dream. A sunset cruise aboard the luxury Aquarius was fantastic, as was our day with Quicksilver, aboard Wavedancer, snorkeling at Low Isles. The abundance of Restaurants, Cafes, Pubs and quirky eateries in both Port Douglas and Cairns, offer holidaymakers great variety with the opportunity to try the local produce, different cuisines and enjoy their surroundings. Whilst in Cairns we did the Skyrail, taking in the sights on the way to the Kuranda. The village is quite unique and we managed to bring home a few trinkets from our visit. We enjoyed the late shopping, the night markets, the Esplanade and friendly atmosphere of Cairns. It was an amazing holiday we shared as a family and returned with life long memories, incredible photos and a promise to return. You can't go to Far North Queensland only once.... we will all be returning again in the near future to continue the love affair with this beautiful part of our country. I have been very pleased with the service offered by FNQ. My enquiry was answered promptly and the consultant Brenda, was very helpful, professional, friendly and generous with her knowledge of the local area and accommodation suitable to our needs. I was impressed with the variety of services on offer and FNQ have been efficient and great to deal with. I will certainly be suggesting to friends and family travelling to the Far North to source you and your services, as we intend to do again. Wishing you continued success Regards, Sheryl
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Hi, Just a quick thank you to the team at FNQ especially Sara for the initial booking of how holiday and Eddie whom we meet and let us into our apartment and really appreciate the upgrade, it was fantastic, the experience was awesome, hope to speak with you on our next visit. Regards Robert
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Hi Sara The holiday was wonderful and we were very happy with the facilities. Only down side was we had to use external stairs to get to our roof top plunge pool. I was under the impression that there were stairs from inside the apartment that lead to the roof top. But, nevertheless we loved the facilities and fell in love with Palm Cove. We will definitely return again. Thanks Regards Michelle
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Our holiday was fantastic - we had a wonderful time in Palm Cove and were really happy with our apartment! Our holiday was all about relaxation, so a lot of time was spent at the Resort and by the pool. Being located on the ground floor, overlooking the lagoon pool meant that we could come and go easily. With 2 young children, this worked really well for those urgent dashes to the toilet!! We hired a car for 2 days and did some touring - Port Douglas, Sky Rail, Cairns etc. We were very pleased and satisfied with the standards of the service provided to us by all at FNQ. Also, on arrival, it was really nice for Liane to take us to our apartment and orientate us to the area. The level of communication, follow-up and attention to detail by FNQ was of a very high standard. By way of feedback, I was made aware on our last day that Peppers offer a Kids Club to residence booked through Peppers. It would be great if this service were made available to other guests staying through private providers. I'm sure most guests/parents would be happy to pay an additional fee for this service. This would have been very handy on the 2 days where the weather wasn't in our favour and would have provided the children (and us) with a much-appreciated diversion! We would have no hesitation in booking through FNQ in the future - in fact, we plan to do so. Please pass on our thanks to everyone for a truly memorable holiday experience. Warm regards Julie,
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Thank you for the follow up email below - We are locals (Mission Beach) so our stay at Palm Cove was purely for relaxation and refueling before starting another hectic year of work, work and more work. We didn't undertake any activities other than sleeping in, eating and shopping - all of which were wonderful! Our accomodation and service we received from both Boutiques Collections and the Sea Temple Resort were of very high standard and we will certainly make use of them again in the future. All the best for 2012 Alana
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