Thank you for our lovely stay at the beach club. It was our first time to Palm cove and we would return and stay there again.
We rate our stay as a great experience, the price we paid was very reasonable (two free nights) The facilities was lovely, very tropical and we was impressed with the lagoon style Pool. A favourite spot was the serenity pool, this area was especially quiet, cool (for us Tasmania’s) and we loved the sounds of waterfalls.
Thankyou for making everything really easy, from the first booking enquirery to the after hours check in, we would certainly use FNQ Apartment again.
Melissa and Chris
We loved our short holiday at Palm Cove - our fourth stay at Pepper's Beach Club and we'll be back again!
Palm Cove has everything for a relaxing holiday with fine dining, coffee shops and resort retail outlets. Pepper's is central to everything, especially the beach area patrolled by life savers. We swam, ran, walked and strolled around Palm Cove.
Everything went really smoothly with our reservation and I highly recommend FNQ Apartments for holiday bookings! Can't wait til our next holiday at Palm Cove! We noticed a lot more families with young children this time and the beach and resort really does cater to their needs very well.
Happy for you to use these comments publicly.
My husband and I were on our babymoon and stayed at the peppers beach club. To be given a ground floor room close the pool was very much appreciated whilst being pregnant. The balcony over looking the main pool was a total treat. We lazed around the pool for two days and enjoyed the great service from terry at the pool bar making cocktails and mocktails. The food was brilliant too.
We checked in late and checked out early and the service we got to obtain to car parking and room key was so straight forward and no stress as well.
We enjoyed driving to cairns to the night markets and enjoyed dinner.
We also drove to port Douglas and enjoyed the morning markets. We have been the the Lowe isle and the outer reef before which is amazing but not for while I am pregnant.
Thanks again for a great stay and having the room looking beautiful fresh and clean.
Hi FNQ team,
Thank you so much with your assistance in booking our recent holiday accommodation at the Beach Club in palm cove. We had a wonderful holiday. Palm cove is a wonderful destination for a family holiday and we will most certainly be back in the future. The accommodation was again perfect for a family holiday, with a well appointed kitchen, washing machine and dryer. The kids had their own bedroom with Austar and a dvd player which meant when they weren’t swimming, exploring, scooting or eating they could have some down time which also meant we got some lovely down time also. there was a room off our bedroom which was perfect for our 6 month old daughter.
We were recommended oz baby hire for our baby needs, which was sensational we had a proper cot (not portacot) and a pram in our room ready for us on arrival, which meant we didn’t have to cart all of that with us from canberra which made for a much more pleasant travelling experience.
I will most certainly be recommending FNQ apartments, palm cove and oz baby hire to everyone.
Thank you for all of your assistance it made for a wonderful and memorable family holiday.
Many, many thanks,
Thanks so much for assisting us with our recent holiday accommodation booking at Beach Club Palm Cove. FNQ apartments, yourself in particular, were fantastic to deal with. Your local knowledge and familiarity with the specific properties assisted me in choosing great accommodation, appropriate for our needs, and also helped us choose a holiday destination. In response to your specific questions: a) your impressions of your holiday and the activities that you participated in; and We had a very relaxing week in Palm Cove. Most of our time was spent around the gorgeous Lagoon Pool at Beach Club, which was fantastic for our kids (aged 8 and 6). They had plenty of space to swim and play in water that is not too deep, which was re-assuring for mum and dad. I also loved the poolside bar, for an occasional treat. We visited the Cairns Tropical Zoo, which our kids loved. We also took a day trip to Port Douglas, including Mossman Gorge, Macrossan St for lunch and shopping and the beautiful, calm beach, with its temperate water.....Gorgeous. Of course, the weather was wonderful the whole time we were there, making our holiday so pleasant. b) the standards and your satisfaction with our services. From my first phone conversation with Brenda I felt assured that I was in good hands; it was obvious that she was intimately familiar with the various properties we discussed, even down to individual apartments! She provided lots of options but helped narrow down the appropriate choice, which was greatly appreciated. It was also great to receive ongoing email correspondence from FNQ apartments leading up to our holiday. I would have no hesitation in recommending FNQ apartments and will use them again for future holidays. Please feel free to use any comments on your website, if you wish.
Thank you we had a fantastic time on our holiday! We always do in palm cove, it has become our yearly ritual!!! We love using you guys and I always pass on your details and recommend people look at your website before booking with anyone else when looking to stay in palm cove or port Douglas! Whilst i really do appreciate the sentiment of the voucher, it did not seem to be attached! I am sure we will book again next year so the voucher would really come in handy!!
Thanks again Karen
A stand-out holiday at a super location. Palm Cove is a very special spot. The apartment was well appointed and perfectly located with a great view of the unique pool area. The sloping beach/pool design was ideal for our 3 year old who spent countless happy hours in the water. We all had a most enjoyable, trouble free holiday. Really appreciate your efficient organisation. Thank you! (and for the voucher). Happy for you to use this on your feedback page.
Yes we are home from our wonderful holiday, we had a great time! Thankyou so much for all your help in organising it, it all seemed so easy with your help. The Beach Club was absolutely gorgeous and we did not want to leave, everyone was so helpful and nothing was a problem, the staff were all so friendly as was everyone we came across! We could not have asked for anything better and we really enjoyed our stay and we will definately be recommending it to everyone we know, we were so comfortable in our fully self contained unit and the kids loved it to. The view from our balcony overlooking the pool and swim up bar was to die for!!! We went on a couple of tours, Green Island and the Sky Rail, was really good. Also took the kids go karting and of course made time to shop!!! A spot of fishing for the boys and spent time catching up with my brother and his family that live in Palm cove. Didnt have far to go to find places to eat as there was so much to choose from just outside our door. Who needs to cook on holidays anyway with so much variety so close!!! And all so reasonably priced. Just wish we could have stayed longer, but we will definatly be back!!! We were totaly satisfied with every aspect of our holiday and again cannot thankyou enough for your help in organising it. Please feel free to use my comment as i want everyone to know how exceptional this service and all the staff really are. The most friendly place we have been!!!
Thankyou to all involved
Thanks for the follow up email. Interestingly I was going to email you guys to thank you for everything. I am a big believer in giving feedback whenever I am very happy with service. We had a truly wonderful holiday, just what we needed after a busy couple of years having two babies very close in age. The apartment and resort was absolutely PERFECT for a family with toddlers. We would give it a 10/10 in terms of meeting our needs, where the kids were entertained but in an environment that was so safe and secure that us adults could also really relax too. In terms of the service we received from you in planning and booking this holiday - we couldn't have been happier. I found everyone that I dealt with on your end to me so responsive, professional and really friendly - I was extremely impressed. I had heaps of questions and queries in the lead up to the trip, and you always got back to me really quickly with the exact relevant information that I needed. We definitely will want to come to Palm Cove again and I wouldn't consider using anyone else than FNQ. You really should be congratulated on your impeccable service.
Had an amazing week at Palm Cove with the family. We were really looked after through FNQ apartments and everything lived up to expectations! thanks guys :)
Posted on Facebook by Lucy
The holiday was wonderful and we were very happy with the facilities. Only down side was we had to use external stairs to get to our roof top plunge pool. I was under the impression that there were stairs from inside the apartment that lead to the roof top. But, nevertheless we loved the facilities and fell in love with Palm Cove. We will definitely return again.
Thanks & Regards,
Our holiday was fantastic - we had a wonderful time in Palm Cove and were really happy with our apartment! Our holiday was all about relaxation, so a lot of time was spent at the Resort and by the pool. Being located on the ground floor, overlooking the lagoon pool meant that we could come and go easily. With 2 young children, this worked really well for those urgent dashes to the toilet!! We hired a car for 2 days and did some touring - Port Douglas, Sky Rail, Cairns etc. We were very pleased and satisfied with the standards of the service provided to us by all at FNQ. Also, on arrival, it was really nice for Liane to take us to our apartment and orientate us to the area. The level of communication, follow-up and attention to detail by FNQ was of a very high standard. By way of feedback, I was made aware on our last day that Peppers offer a Kids Club to residence booked through Peppers. It would be great if this service were made available to other guests staying through private providers. I'm sure most guests/parents would be happy to pay an additional fee for this service. This would have been very handy on the 2 days where the weather wasn't in our favour and would have provided the children (and us) with a much-appreciated diversion! We would have no hesitation in booking through FNQ in the future - in fact, we plan to do so. Please pass on our thanks to everyone for a truly memorable holiday experience.
Sorry for late reply I have already answered a feedback form on your website a) my impression was pleasant as always. We have stayed at Peppers Beach club many times b) your service was excellent. We were made to wait a couple of hours to check in but was upgraded o the penthouse – fabulous!
We had a fantastic holiday the beach club resort was amazing, the pool area was great for our kids i used to work for flight centre so have seen some resorts but this one would be hard to beat for families. The apartment had everything we required we couldn't asked for anything more, great layout, we had an ocean view room and the views were amazing before the rain. We will definately be coming back to palm cove beach club resort and also be using the services of fnqapartments I found your company painless and very easy to communicate with, easy to book, easy to pay,lots of directions on arrival, and once we arrived it was easy to find and you took us directly to our unit.Thanks for all your help and your services are A1 hope to see you again in sunny north queensland and next time hopefully no record rainfalls.
Thanks for your email. I had a wonderful stay in Palm Cove and my accommodation which was booked through you was fantastic at Peppers. I was attending a wedding, and majority of the guests stayed at Peppers. My original plan was to stay two nights, but with your fantastics rates, I was able to stay four! The room was perfect and I enjoyed all the resorts facilities, just as the guests that had booked through the resort had. I would highly recommend your service and will certainly pass on your details to friends traveling to QLD. I look toward to booking through you in the future.
LOVED LOVED LOVED our holiday-sOO glad we stayed at the beach club-we were delighted and extremely happy with the accommodation and service from boutique collection and the staff at peppers. We LOVE Palm Cove and north to the Daintree-all the beaches on the way to Cape Trib were beautiful –the crocodile cruise was fun for the kids. We went to Paronella Park-just fabulous!! And the swim at Josephine falls just magic!!!! Couldn’t have asked for a better holiday!!! (though next time we won’t stay in Cairns as well-we’ll stay at Palm Cove the entire time!!!) My daughter asked is we could stay athe The beach Club for “another 20 years or so”-we were so sad to leave…..
Our stay at Palm cove was wonderful. The apartment at Peppers Beach Club was so comfortable. I must say that this is the first time I slept away from home where the bed was very comfortable. The beach pool was amazing. The kids never got bored. The location of the room was wonderful as well. It was very convenient going from the pool to the apartment. The only activity the kids did was the kooranda rail and gondola which they loved. I just wanted to be by the pool. So again thankyou for offering us a fantastic room. Just a question- do you manage the Beach club in Port Douglas as well (thinking of next year!!).
Had a great time Rita
We loved our accommodation at Peppers Beach Resort in Palm Cove. The apartment was spacious and modern and had everything we needed. We spent most of that week just lazing around the sensational pool the resort has to offer. The kids loved “beach pool” and having the extra heated pool was a bonus on the very few cloudy days we had. This is the second time we have used FNQ Apartments and I would not hesitate to use you again when we holiday up that way next year. Thank you for all your help Sara, greatly appreciated.
Thanks Sara – your help as always was excellent.
We were very happy with everything at Palm cove. The kids loved the resort, and we loved being able to get food from NuNu’s to take back to our room once the kids were asleep!
Andrew & Jenny
Darren and I had the most wonderful holiday in palm cove. The accommodation at the Beach Club was fantastic. The pool was amazing and we had the most relaxing time. It was our best holiday ever. We spent most days by the pool at the hotel and by the beach. We hired a car a days trip to cape tribulation and the daintree. We also did a snorkelling tour on the barrier reef. The service at FNQ apartments was wonderful. The staff were always friendly and had smiles on our faces. They made our stay really enjoyable and I cant wait to return to palm cove and I would most definately be staying at an FNQ apartment again. Thank you again for your warm hospitaility.
Darren and Gaby
I was just thrilled with the whole booking process. Not only was it much more affordable than booking direct with the hotels, but organising the transfers etc through you meant we didn’t have to stress about a thing. Exemplar tours who transferred us to and from the airport were fantastic, on time and very polite. The room itself was lovely, and the cruise was really good. Basically the service was excellent, and we have passed on your details to our friends & family who will be booking through you in the future.
We had a lovely time, thanks. We were very happy with your services, particularly the communications. We didn’t do too much – hired a car for a couple of days and went to Hartley’s (quite good, bit expensive, bit run down but glad we went) visited Port Douglas twice (have been before but enjoyed the visit particularly the Sat market and the choice of good restaurants) and went to Green Island and took a snorkelling trip (boat was good, the day tripper area on the island is very run down, food outlets awful, snorkelling trip was ok) Ate out mostly in Palm Cove. Highly recommend the Tandoori restaurant and Colonies – both brilliant food and service and value for money. At the other end of the scale was the Pizza place up the stairs next to Colonies (don’t remember the name) - it was the most awful meal we’ve ever had! A couple of bites and we left. Wine was awful too. The resort was good, pool lovely. The staff were ok. Resort is getting a bit tired, not as clean as it could be. The apartment was nice, again getting a bit tired but for the price it was good. Cleaning was good (mid stay clean). Plenty of towels, soap, toilet roll etc to keep us going. Box of tissues would have been nice. The apartment was lovely and quiet, we enjoyed the rooftop area. Two DVD players but nowhere to rent DVD’s! When we hired the car we did rent a couple but it was a 30min drive. We are fairly well travelled and are pretty picky – we generally stay in 5 star resorts, so the above may sound a bit negative but on the whole, for the price, it was very good. We would certainly use you again if we return to the area. I don’t mind if you use any comments but I don’t want to be identified.
Yes everything was great with our apartment at the Beach Club Palm Cove, we had an amazing time, i guess the only thing that could have been handy was a bbq on our terrace, but we knew that one wasn't coming with the room so i'm not complaining, it was just a thought. thanks very much for your help.
Thanks for your email. Yes it is okay to use any comments on the website. My partner and I had a fantastic time at Palm Cove and the Beach Club resort was amazing, would have to say one of the best I have stayed in and for the price even better! Was definitely worth booking through FNQ Apartments, saved us so much and gave us the ability to be able to stay at a 5 star resort. The spa apartment was really nice and very clean. We did have a power failure in our apartment one of the days we were there but it was fixed as soon as it could be and the staff at Property Office were excellent. The resorts lagoon pool was one of the best and we loved the swim up pool bar! Thank you for making the booking effortless. The Beach Club is true paradise.