Sorry about the delayed response. WE loved Cairns and the Lakes Resort was great but the one thing I would do next time is to request a ground level room especially with kids and also stay closer to the esplanade. It was too far to walk with two prams and a 5 year old. We went on the Sky Rail and on a cruise to Green Island,. We loved Cairns and would definitely return for another holiday.
Thank you for your assistance.
We apologise for our late response to your email, but wish to thank you for the gift voucher. Also we wold like to advise that we were extremely happy with your service and advice in booking our accommodation and tours for our recent road trip to North Queensland. The reservations met all of our families’ needs and went even beyond our expectations. You all did an exceptional job in sourcing and recommending our accommodation; in Cairns, at The Lakes Resort, and in Mission Beach, at the Eco Village. Even when, the weekend before our trip, we had to alter our tour bookings, the staff at FNQ Apartments was understanding; immediately making the necessary tour adjustments, reissuing our vouchers and refunded the difference in costs. Our entire trip was a fantastic experience, particularly since it was our first visit to North Queensland. White water rafting in Tully with Raging Thunder was just unreal – our guide Al was super energetic and skilled, encouraging us in all the activities. We were all absolutely thrilled with the day, which so clearly showed in the photos we purchased after. The staff at the Tjapukai Aboriginal Cultural Park in Cairns were wonderfully educational – we enjoyed the shows, experienced how to throw boomerangs and spears, discovered the uses of bush tucker, and were demonstrated how to use a didgeridoo. Everyone was genuinely friendly. Following, we boarded the Skyrail to Kuranda, experiencing a typical hot and humid day. Therefore, we appreciated all of the arranged bookings and connecting buses and return train that allowed us to relax while travelling in comfort. We also thoroughly enjoyed our trip to Green Island on the Ocean Free cruise. With only 23 on board the yacht, we felt we had a personalized trip, socialising and enjoying the day with the skipper and crew, snorkelling and even visiting the crocodile farm on Green Island. As we so loved our experience to North Queensland, we are already planning a return to visit to further explore this wonderful part of Australia. Thankyou FNQ Apartments for making our trip a success.
Kind regards Sue and Sandy!
Wow what a great holiday! Can't get it out of our heads!! Thanks to you everything was fabulous, from the accommodation (at the Lakes Cairns Resort), to the tours organised by you (Green Island, Karunda and the Reef), to the self drive tours we took with the 7 day car hire, which you also arranged for us. Everything went smoothly, including the tours (we were rapped when we found out our reef tour had been upgraded), the transfers were all on time and meant we had no worries getting to and from, our car hire was great which meant we could do and see a lot more in beautiful tropical Nth Queensland, it was so easy to get around. We were also upgraded to a saab :). Every tour we took was incredible. The 10 day package you put together for us was fantastic and very affordable, it certainly was worth every cent compared to what we've taken in the past. Everything was well organised from our day trips to picking up the car and dropping it off. We wasted no days and were able to do everything we wanted. We haven't stopped raving about it and have told all our family and friends about what a great place and time we had. We also raved about how much we did at such a reasonable cost. Will definately be contacting you again to assist us with our next holiday, probably to the Gold Coast, and will pass your details on to our family and friends.
Yes, we would like to thank you for all the help you gave us in making our bookings for Port Douglas and Cairns. We were very happy with both of the accommodation you recommended. The Lakes Resort and Spa was really great place for the family to meet up at. We were very lucky to have our Apartment right next to one of their lovely pools. The staff were all very friendly and helpful.
We had a lovely holiday in FNQ.
Thank you Megan.
Have a happy New Year. Our holiday was fantastic, we enjoyed every single moment in Cairns. The activities we done were great and also the accommodation facilities at the Lakes Resort & Spa were very good. We all had an unforgettable moment. Thank you. You also can display my comment in your website. Thankyou for the voucher, can I use it for Gold Coast as well, or only for Cairns, let me know.
Have a happy New Year. Our holiday was fantastic, we enjoyed every single moment in Cairns. The activities we done were great and also the accommodation facilities were very good. We all had an unforgettable moment.
The husband may pay for the holiday but aparently its the wife's duty to return a follow up email.... i don't recall stating this in our wedding vows! We absolutely had a truely wonderful holiday (honeymoon) in cairns!!!!!! the resort - the lakes resort and spa- was beautiful, it had everything that newly weds and families need in a holiday - yes it was a tiny bit away from cairns itself but the lakes bus made the 10min travel into the city quite pleasant.... all the staff we had contact with were very helpful..... the apartments were very modern and well taken care of, the resturants were also fabulous especially the buffet breakfast each morning.... and the swimming pools - words can not describe the how nice the heated spa was each night.... the day trips or tours that were organised were also fabulous - but we didn't realise how fabulous they would be until we were on the bus hearing about the day ahead.... this also lead to not being fully prepared for the day eg beach towels,swimmers etc... (not that this stopped my husband - he swam at mossman gorge in his undies and shared a towel with the tour driver) so yes a little more detail would have been nice..... we also would have like the options, for example one tour day we went to a widelife park, some of the others on the bus went off and had coffee at port douglas instead - if we knew about this sooner we would of taken the coffee option - being sydney siders we don't really need to see koala's..... however i purchased a spoon for mum there and she loved it..... Kuranda was also another beautiful day spending the morning on the train walking around the markets etc.... for 5hrs (a little too much time here) and then heading back in the sky rail, once again if given a choice we would have spent half the day on this day trip..... we both agree that our holidays in the future will entail using packages - not only was it affordable but a great way to see the main sights and relax at the same time - we both look forward to using you very soon - kinda hoping to take the kids to see the great barrier reef..... thanks for asking about our trip - yes we had a wonderful time...... we hope our thoughts and comments are of help.
Karalyn & Alan
We had a great time on our holiday. The apartments were beautiful and location was great as we were on our honeymoon it was good that we were not in the city as we got to relax and enjoy the facilities instead of shopping and spending money!!! Although we did check out Cairns city through the shuttle bus which was very convenient As we were married the week previous it was great that we could just book our holiday through FNQ with everything taken care of eg. transfers, pick up etc.. Your service made our time a lot more relaxed and the package with activities was everything we wanted to do so it was great that we didn't have to arrange anything. We were very impressed with Cape tribulation driver he was fun relaxed and very kind as we left our mobile on his bus and he kindly returned this for us!!! I could not fault your service as we had a great time and didn't have to worry about a thing I will be definitely recommending your service to all our family and friends and will definatley keep you in mind for our next holiday :)
We had a fantastic holiday!. The resort was everything & more than we could have hoped for. A beautiful place to holiday for a week, we would have loved to stay for longer. The resort facilities were amazing & spread out enough that it didn't seem very busy. The staff were fantastic nothing was a problem. The advice they gave on tours & activities was brilliant. The only improvements I would suggest for the room would be 1. Have a DVD & CD player so you could have some music & watch movies. 2. Screw the bedhead in the main bed room to the wall. The day trips we enjoyed included: 1. A Silver Swift trip to the outer reef to dive & snorkel. This way a fabulous family day. 10 out of 10 2. A trip with Green Island Cats for the day. Again 10 out of 10 We would definitely repeated both of these trips in the future. 3. The sky rail to Kuranda. Great on the way there but got hit by a big lightening storm on the way back. That wasn't a lot of fun. I think most of our party wouldn't be keen to do that again. Other than that we lazed around the resort & Cairns and relaxed the rest of the time. As for the standards and satisfaction with your service. I would have to say 10/10 The perfect resort was recommended for us for a family holiday. The service was fantastic the price was reasonable. To easy. The other people we travelled with thought the same. Thankyou for your services. We hope to get up there again next year. We will definitely book through you again.
We loved every minute of our holiday in Cairns. The Lakes Resort was everything you promised. The rooms were spacious and comfortable. The lanai was a great indoor/outdoor space. The surrounds were beautiful. The pools were great. There were not too many people around and we were often the only ones in the water!The staff were all friendly and helpful. We went to Agincourt Reef with Quicksilver, a fantastic day. ( we were there the same day as poor Steve Irwin died). We also went to Kuranda, up on the train and back on the skyrail. It was another fantastic experience. We hired a car and drove to Hartley's Crocodile adventures. We all love crocs so this was a terrific experience to see so many of these creatures in the one spot. Our son spotted a tree snake in the wild at Hartley's so this was another highlight! While we had the car we drove out to the Boulders at Babinda on the recommendation of a staff member at the lakes. Unfortunately when we got there the tracks were closed due to cyclone damage. So we didn't get to see them. Drove back to Babinda and heard about Josephine Falls.We drove out there and spent a couple of hours at the Falls. The kids loved the natural rock waterslide. It was well worth the drive even though we missed out on the Boulders. So all in all we had a wonderful holiday and we thank you for everything you did to help make it one we will always remember.
Thank you for your email. We all had a great time in Cairns, it all just went too quickly. Oasis Inn - basic room however very clean and comfortable (glad you advised us to stay less time here and more nights at the Lakes Resort). Lakes Resort - lovely, facilities great (the pools however were freezing cold so spent very little time in the pools, it was a shame they weren't heated a little to take the chill off them!), we spent our time on the tennis court instead. I felt the staff behind the reception at Lakes did not know enough about the local area, re: public transport, whereabouts of local shops etc. however in all the Lakes was a great place to stay at. We went on the Big Cat to Green Island - very enjoyable. Karunda rail/cable car - enoyable. Billy Tea, Cape Trib, Daintree - great day out. As with your services (FNQ Tourist) - 10 out of 10, we had no problems with any of our bookings and everything flowed smoothly. I wouldn't hesitate to use your services again and would recommend your services to family and friends. So thank you very much.
We arrived home on Sunday 4th June following a few days in Hong Kong. Our memories of our Australian trip are all positive. Loved the country, the people and the food. So much variety up the coast from Sydney to Cairns! Our arrival in Cairns was great. The guy was there to meet us with a car. He was chatty, friendly and informative. We had a great welcome at the Lakes and the staff proved to be friendly and efficient throughout. The apartment was excellent and we were sorry we had not arranged to stay even longer. The food at the Bistro on the Lakes was excellent and good value for money and we ate there regularly. We were really happy with the rate you arranged for us and saw it as great value You also arranged a double trip for us on the Barrier reef and Kuranda/ Sky Rail etc. We loved the Barrier Reef. Down Under tours were very good and I would use them again if we returned. Also all was well organised for the Kuranda trip too. We also enjoyed a visit to the Butterfly Santuary while we were there. The price you got for us for these two trips was brilliant - we certainly would have paid more if we had booked ourselves direct. Everything you said would happen, did, (free airport transfers etc, one free overnight stay) so I would recommend you to anyone travelling to Cairns. You were prompt and efficient and saved us some money. What else can we say?
Thanks again for all your help.
Thanks for your follow up and thanks for all your help while trying to organise our holiday last month. We had a great time (except for the wet and stormy weather) and would recommend The Lakes Resort to our friends. We felt we recieved excellent service from you and your accomodation recommendation was most helpful as it suited our budget and situation with three children, thankyou. It appeared we were upgraded as there was a delay while booking in and we were then given a 2 bed plus 2 bathroom unit. Also this unit was set up with 1 king and 1 queen bed. We needed to ask for the second bedroom beds to be split and requested a roll-out bed for our son. When we left it was handy to have a copy of your email as the Lakes attempted to charge us an extra $170.00 for the roll-out bed. In the end they honoured your original quote and apart from these minor problems it was a vary relaxing place to stay. As far as activities, we would have booked more water activities if the weather was good. We did get a chance to go to Low Isles and on the Skwway and while it rained, our teenagers enjoyed shopping especially Kurandah and Cairns night markets. We also enjoyed the waterfalls down in the tablelands Once again, thanks for all your help.
Charlie and Joy
Fantastic long weekend. Great accom. Good reef trip with Passions of Paradise on Sunday. All in all 10/10.
Just wanting to let you know that we had a fantastic time staying at the Lakes Spa and Resort. Thank you so much for organizing our stay. We had high expectations and I am please to tell you that we could not believe how beautiful the apartment was. It was everything we wanting and more. 5 star luxury with all the trimmimgs. We will definately use your services again for our future accomodations needs and we will recommend your sevices to our friends and family.
Thanks once again.